Customer Ratings & Reviews
Rating by feature
- Capacity
Rating 4.2 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with the unit. It is heavy so you will need the correct equipment to move it, but unit has a great capacity and does a great job! Fast and quiet and clean clothes. Drying time is short because the washer spins out the excess water very effectively.
I would recommend this to a friendexcellent washers and dryers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the washers and dryers are fast, energy efficient, the machines work efficiently and take up less space great for small spaces, and a great investment. I'm very happy with this product.
I would recommend this to a friendHappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this stackable unit, quiet, washes and tumble drys perfectly and simple to use
I would recommend this to a friendFirst unit leaked, replacement has been great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second machine delivered. The first one leaked as soon at it was started in my house. Had to wait almost 3 weeks for the second unit. The second unit is working fabulously!
I would recommend this to a friendElectrolux tower 600 series disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for a high end unit. Good looking, positive performance reviews, large capacity, supposed quality build. Washer tub gasket had a large gap in front that accumulates small items like socks that disappear and get stuck and slow door side drainage causing dirt and grime build up. Dryer side from day 1 would intermittently stop, shut off, restart and then pause load so would have to go and start it back up. After only a few uses bearings started to squeak in the beginning then fade. After a few weeks noise was unbearable. The overall performance of dryer was mediocre, clothes would still be slightly damp unless you ran timed dry on higher temp settings. Poor moisture sensor performance. Understand these all could have just been issues with this single unit and could have been fixed, but not for a new unit. Was returned. My 15year old kenmore set this replaced performed better even in their dying days before not usable. The only saving grace was purchasing through Best Buy membership who understood the issue and helping get it replaced and different setup picked out and on its way. If you don’t have an actual Best Buy membership highly recommend if you plan on buying appliances.
No, I would not recommend this to a friendBrand response from Electrolux Canada
Posted .Hi there! Thank you for taking the time to share such detailed feedback about your experience. We’re truly sorry to hear that the washer and dryer did not meet your expectations, especially given the care you took in selecting a high-end unit based on performance, design, and capacity.
We understand how disappointing it is when a new appliance presents multiple issues right from the start. Concerns such as the washer gasket design leading to trapped items and buildup, as well as the dryer’s intermittent operation, noise, and moisture sensor performance, are understandably frustrating—particularly for a product that is expected to deliver reliability and quality from day one.
If you need further assistance, please join us via Live Chat at www.electrolux.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
washer / dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer system work as expected. Have been happy with purchase.
I would recommend this to a friendBrand response from Electrolux Canada
Posted .Hi Lloyd! Thank you for taking the time to share your experience with us. We’re happy to hear that your washer and dryer system is working as expected and that you’ve been pleased with your purchase.
It’s great to know the appliances are meeting your needs and performing reliably in your home. Feedback like yours is very meaningful to us and helps other customers feel confident in their purchasing decisions.
If you feel that your overall experience has been a positive one, we’d truly appreciate it if you would consider updating your rating to reflect that. Your support helps us continue improving and delivering products our customers can rely on.
Thank you again for choosing Electrolux. If you ever need assistance or have questions in the future, please join us via Live Chat at www.electrolux.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my parents because the old washer and dryer broke down. They loved it and havent had any bad issues with it. It maximized the laundry room area which helped them a lot.
I would recommend this to a friendWASHER/DRYER TOWER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with this tower Buttons are very accesible. Love the 15minute wash cycle.
I would recommend this to a friendGreat !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great machine and well built. It is easy to use and literally is one machine. Both the dryer and washer are one unit. I am satisfied !
I would recommend this to a friendGreat replacement for our old set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has been a life saver! It’s quiet and cleans well.
I would recommend this to a friendWasher dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, very happy with it. However, the dry cycle is not getting everything as dry as it should. I probably will need service on that.
I would recommend this to a friendStarted great and went downhill quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loved the look and build of this washtower. Used it a total of 4 times, and the dryer went bad. Started screeching loudly (like metal rubbing together) while in use. Had to stop everything immediately and called the manufacturer's warranty number the next day. Mind you, we've only had this machine for 1 month. Will update if I can. Maybe I was the unlucky one who just got a defective machine.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Thank you for sharing your experience, and we’re sorry to hear about the issue with your dryer so early on. We understand how disappointing it must be to encounter such a problem after only a month of use. Should you have additional questions or concerns, please don't hesitate to connect through phone call at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Didnt come with LP converion as i had ordered
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this in LP not natual gass acording to salesman. I would have ordered the converion kit had I known. Unit is nearly impossible to convert to LP from natural gas. Waiting on parts from electrolux. Unusable at this time. Hung up on by customer service twice at best buy. Still waiting for call back.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Hi there, thank you for making time to provide us with your feedback. We are saddened to know that this has been your experience. We highly recommend reaching out to the dealer for further assistance in regard to the offer that was stated to you. - Jessica
I’m happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just as advertised. I’m very happy with it. Good job!
I would recommend this to a friendBest of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine ever my family are in love of it Definitely I will recommend it
I would recommend this to a friendDO NOT BUY THIS JUNK
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I give a negative 5 stars!!!! Broken 3 times in the first year alone!!! Hate this stupid junk more than anything I have ever had the misfortune of buying!!! DO NOT BUY THIS ABSOLUTE TRASH
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .We’re very sorry to hear about your experience with the Electrolux Laundry Tower. This certainly doesn’t reflect the quality or reliability we aim to provide, and we understand how frustrating repeated issues can be—especially with such an important household appliance.
We’d appreciate the chance to make this right. If you haven’t already, please contact our support team directly at 1-(877) 435-3287 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
