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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 22 reviews

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73%
would recommend
to a friend

Customers are saying

Customers enjoy the size of the Entertainment Credenza in Cinnamon Cherry, finding it suitable for their needs. However, some customers have expressed concerns regarding the quality of the materials and the assembly process. Issues reported include damage to the wood and missing hardware. While some found assembly straightforward, others experienced difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect size.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size was great for what I was looking for. Easy to assemble.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    nice component cabinet, easy to assemby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice component cabinet for my 50 inch tv. Went together with little problem. Had a damaged part so I had to order new one. They were very helpful with the order.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly, Quality

    Rated 1 out of 5 stars

    Missing hardware... Ugh!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item last month for it to arrive before New Years Eve and it didn't, so I had to use something else to put my kids' tv on in the basement. Now I finally had the time to assemble it since we barely moved into our new home and some other projects came up, only to find that it's missing 4 very important hardware pieces. We're hosting this Sunday's superbowl and the kids will not be able to watch tv downstairs because I have nowhere to stand it on this time! This is a huge disappointment! I don't think I will order this brand of furniture ever again. Some of the wood pieces were scratched too,. Save your money, and a headache!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 1 out of 5 stars

    damaged!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did it arrive damaged but it took me weeks to get a refund because a best buy employee entered my return into the system incorrectly. Very bad experience. The unit looked nice, I was looking forward to it so having it arrive so badly damaged was a shame and showed that the material was poor quality.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 1 out of 5 stars

    Disappointed in Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this TV stand because I liked the look of it online. The first TV stand was badly damaged on the top. A huge chunk of wood was missing from the top surface and there were scratches on the side of the top piece. I called Best Buy and asked if I could just get a new top piece. I didn't want to repackage and move the 93 pound TV stand. They said that I had to return the entire TV stand. When I went to the store, I was told that I couldn't get a refund that day because it was an online order so I have to wait 24 hours. The person on the phone could have told me that. The salesperson said that I would have to bring it back the next day. I asked to speak to a manager who filled out a form to do an offline refund the next day so that I wouldn't have to make another trip to the store. It took two days for the money to be back in my account. I ordered the same TV stand again thinking that it couldn't possibly happen twice, but it did. On the top surface, there are two scratches. I didn't want to have to deal with the whole process again, so I decided to keep it and cover the scratches with a decoration. I'm very disappointed that my NEW TV stand has scratches on it, but I don't want to deal with Best Buy's terrible customer service again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking unit, easy to assemble. Only issue was a couple scratches in finish, naturally on the top surface of bottom & top shelf. A bit ticked off about it, can't hide it with any stain but didn't want to contact company & reassemble again so I'll deal with it. Would have had higher rating without the defects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great entertainment center TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this to anyone who wants a small stand. I have a cable box and a ps3 and surround sound with hung up 60 in TV and its perfect it matched all my furniture in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Looks more like furniture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. Looks more like expensive furniture than a tv stand! Quality product with great fitment and directions. Sauder has never been a let down in quality. Would definitely buy their product again and would encourage others to do so. My last tv stand was also Sauder and still as solid as when I bought it over 15 years ago!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, just know this isn't real wood. It is made from MDF board.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size and looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was delivered when promised. Assembly was very straight forward. Very nice looking entertainment center.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tv stand is beautiful. Great looking in my great room. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sauder's have definitely improved their quality and look.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    What a beautiful cabinet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Company always coments on my HDTV first and what usually follows is "Oh, what a beautiful cabinet!" When I tell them what I paid for it they immediately ask me where I bought it but I am sure to remind them how heavy it is and that shipping to your home is the best way to go. I takes about 3-4 hours to put together but is truly quite nice to the eye once it is done. It can compare visually to the more expensive models!

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Quality

    Rated 4 out of 5 stars

    Great looking stand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this credenza because the picture looked nice and it seemed to be the perfect size. Unfortunately, when it arrived and we removed it from the package it had scratches and dents that could not be hidden. Returned to best buy store that same night with no problems. Very helpful and friendly staff. Debated about ordering again but decided to do so. Delivered faster than the first time. Again when opening we found a few dings/small crack one on top that I'm not happy about but will live with. Its great looking for the price, but as others have said quality control is lacking. Would have given 5 stars other wise.

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 3 out of 5 stars

    Workmanship not up to par

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second time that I ordered an TV Stand from Bestbuy. It is not there fault of the because they are just the distributor. The first one (not a Sauders furniture) fell apart in the areas that was suppose to be together and the second one that I now have that is above was not the best and should be priced lower. Holes that were to line up was not. Pieces that were suppose to fit snug wasn't. I expect Sauders furniture to be of high standards. I felt like I was on Disaster DYI fixing areas that I should be doing in the first place. Instead of returning another TV Stand to the store, I just chose to work with what I had for the time being but next time I will chose another company because this is ridiculous.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Easy to put together

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suprised how easy this was to put together. This credenza was the only one that we could find that fit our larger size components so it worked out perfectly and it looks great for a put-together!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking entertainment center

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, fits all of my components. Works a lot better than my previous 3-glass shelf piece, that constantly needed dusting on all the shelves. Plus, this is much sleeker and fits my 46" LED TV great. There's not room for a sound bar though (I'll just have to get a different set of speakers). Not sure about the durability, that's why I only gave it an "average rating", but no issues so far.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    Beutiful but complicated to assemble

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembly was difficult for me, too many steps. But after you put it together you feel it was worth it because it looks very nice in my living room

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 3 out of 5 stars

    Quality control poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When picked up the box was wrapped and in tack but after opening the box I found that the top piece had a crack across it and also found a piece completely broken in half which I was able to fix. For the appearance and price it is good, but again quality control is very poor and would never buy this brand again from Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this stand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to assemble this myself in a couple of hours. I am 58 yr old woman, and have assembled my share of these kinds of things over the years. The packaging, engineering and ease of how the pieces fit together is impressive. Even the instructions were well written. It only took me as long as it did because I as working alone, with a helper it would have been completed much faster. The stand looks like its picture, and looks like a "nicer" piece of furniture in my living room. In other words, it doesn't stand out as a cheap piece of furniture I assembled myself.

    I would recommend this to a friend
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