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Customer reviews

Rating 4.4 out of 5 stars with 742 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are positive about the eufyCam 3's camera quality, battery life, ease of use, and overall performance, with many praising its fantastic image quality and long-lasting power. They also appreciate the solar power option and local storage capabilities, finding setup to be straightforward. However, customers are less enthusiastic about the motion detection, citing inconsistencies, and some have experienced connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 742 reviews
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great system!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Blink cameras before and these are a big upgrade! With the solar I don't have to worry about changing out the batteries that happened a lot with my blink cameras. With these, they stay charged well with the sun. The app works really good with retrieving the videos and only a couple seconds of delay from the time something is being detected to the notification. It was very easy to set up, the app walks you though the whole process. Night view and day view is amazing and very detective.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Quality Solar Security Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video quality of the cameras are enough to see cars from 100 feet with no issues. They do well at night. The AI offered with the cameras works well with identifying specific faces when compared to other products I have tried. Also, the camera gets about 3 hours each day of sun at least and has no issues staying charged, even during multiple weeks of clouds and rain.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Well worth the money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sharp picture. Easy setup. Be aware of sunlight exposure. Most of mine are under the eaves. They do not get a lot of direct sunlight. The battery maintains + - 14%. The one in full sunlight for 6 hours stays at 100% I also bought the full system. The home hub is easy to setup, and you can add your own 2.5 inch drive to increase storage space. In the attached picture, the corner of the fence is about 35 feet away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent camera system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this set to replace my old Arlo camera system. Overall I think it’s a great product that is reliable for its purpose of motion detection recording. Setup and installation is a breeze. Charging the camera from out the box takes about 6 hours using USB-C and a 20W charger. You must mount and position the cameras according to the instructions provided to ensure that it charges by solar power. I have not had a camera die on me in the past six months and the motion detection has been spot on, you can fine tune each cameras motion detection setting to suit your needs. The EufyBase hub supports a removable SSD hard drive which you have to purchase separately to expand your recording storage otherwise you get a limited amount of local free storage and the system automatically deletes old recordings as storage space is fills up. You can opt to use cloud storage to save recordings for a monthly price. Video recording quality is crisp and clear in 4k with options to customize the quality, the built in AI face detection feature is also helpful for the motion detection notifications. Night vision works well on these cameras and there are options to customize your night settings, the integrated motion lights are very bright. The audio clarity on these cameras can use some improvement. There are moments where the audio that is recorded up sounds nothing like what is actually heard or it’s sounds just too distorted. These cameras are meant to be accessed through the Eufy app, there is a website for camera access if you prefer to access that way but you cannot view past recordings on the website as they are stored locally on the EufyBase and not in the cloud. The mobile app offers plenty of options to customize your cameras and setup schedules. Between the mobile app and the website you cannot simultaneously play all cameras at once, you are limited to one live view per camera. Overall it’s a better system than what I previously had for the past 10+ years. If you don’t have electrical wires to power your cameras then you should consider this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Eufy good condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality very good that the easy to look so good. The battery always full

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is really good, visually it's clear, easy set-up. The downside it tags everything and alerts every move on your phone. The storage space goes quick, you can adjust things in settings with a downloaded app. A bit pricey but worth it,I purchased the two solar power camera's, plus the 360° camera coverage I'm happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cameras eufy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are perfect, it's truly the best purchase I've ever made. Thanks also to Best Buy for helping me and giving me the best option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Excellent camera system with no fees

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Very wide angle view compared to my old ring. No issues with the cameras drooping like the other reviewer... If you dont tighten it properly it wont stay up. I've had them up for a week now with zero loss in battery due to the great solar panels. No connection issues at all. Zooms in on the subject when receiving notifications. The app is very customizable with zones, identifying subjects, etc. Make sure to keep in 4k to be able to 8Xzoom. Very happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome eufy system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for, no wiring necessary and it is all done over WiFi, so far no issues at all with WiFi connections, cameras have done a great job at not giving false alarms, I have owned it over 2 months now and no issues, solar battery is holding up great even when the sun is not out for 3 days they still stay around 87% charge, 4K is great, image and live feed are clear like seeing it with your own eyes, I’m greatly impressed, the app it’s awesome too easy to navigate easy to set up easy to view events and live feed it’s perfect, if I was gonna add something to make it better it would be continuous recording, pretty happy with my purchase and I do certify it and 100% recommend it to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Easy to install the best cameras

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cameras !! Solar battery excelente backup, very nice images and clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best cameras around. Eufy are amazing cameras. I went through multiple systems and these are by far the best. Will continue to buy more

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Well worth the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sharp picture. Easy setup. Be aware of sunlight exposure. Most of mine are under the eaves. They do not get a lot of direct sunlight. The battery maintains + - 14%. The one in full sunlight for 6 hours stays at 100% I also bought the full system. The home hub is easy to setup, and you can add your own 2.5 inch drive to increase storage space. In the attached picture, the corner of the fence is about 35 feet away.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No wiring and clean pictures and song can seen my house from overseas

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Eufy Camera System

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera quality, great hearing aid, speaking could be improved. It lags, indoor camera battery doesn’t last long. 2-3 months before charging again. Outdoor cameras haven’t charged, solar is spectacular !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate, just buy these camera’s now!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best camera’s on the market, I needed to have the best night vision cameras on the market, due to some issues in my area, thanks to Best Buy for having them in stock that day!! I now feel more confident with keeping an eye on everything at night, the night vision is unbelievable, so many awesome features on these cameras. 5 stars for great customer service too!! Everybody should have these camera’s!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok by me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture only thing I don’t like is you can’t see all cameras in live view.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    Eufy S330 security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was very easy to setup and the picture quality is amazing. Being solar & wireless made location a non issue for installation.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great product for security!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Video is crystal clear and love having the local storage instead of paying for a service

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    4K VIDEO SECURITY–NO CLOUD STORAGE ACCOUNT NEEDED!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Eufy Smart Video 2K Doorbell, and the eufyCam 2 Pro Security 2K Camera System since 2020, and I have been pleased with their performance. I was very motivated to acquire the new eufyCam 3 – 4K security camera system just as soon as it became available. The eufyCam 3, 4K Camera System is Eufy’s most sophisticated and powerful security camera system yet, and is a major development step beyond my current camera system. The eufyCam 3 Security Camera System is a complete kit which includes two Model S330, IP-67 rated, “Weatherproof” 4K video cameras and a Model S389 HomeBase 3 hub. The kit includes all of the necessary camera mounting items, including a pair of screw-on mounting bases (camera attaches via a ¼”-20 threaded stud), with an adjustable gimbal mount with friction collar, as well as the necessary screws, plastic plugs and drilling templates to facilitate mounting on multiple surfaces including wood, drywall or masonry. A USB-A to USB-C cable for charging the cameras and a flat Ethernet cable for connecting the HomeBase 3 to a router are also included. The eufyCam 3 camera is an improved and upgraded evolution of the prior Eufy cameras. The most significant improvement is the 4K UHD camera resolution. The CMOS sensors have a 135° field of view and f 1.4 aperture for superior low-light video. One of the very appealing and compelling features which differentiate Eufy security camera systems from others, is that all videos are stored locally on the Eufy HomeBase 3 hub which is equipped with 16GB of built-in eMMC flash memory. No cloud storage account is required with a recurring fee, (optional cloud storage is available, if desired) and no arbitrary time limit for video storage is imposed. 16GB of storage will hold many videos for a long time, before overwriting older files. The storage has never been a problem for me with my 2K Eufy cameras. If there are video files that I want to preserve, I download them from the HomeBase. In the event that you really need or want to store videos for extremely extended periods of time, the HomeBase 3 has added a hard-disk slot which will accept any 2.5” hard disk drive (HDD) or solid-state drive (SSD) up to 16TB. Downloading videos from the HomeBase 3 is easily accomplished either by downloading files to a smartphone with the Eufy Security app, or for bulk file transfers, using the Archive function to transfer files to a USB drive. Setup of the EufyCam 3 Pro Security Camera System is generally straightforward. Initial setup and all device configuration and management functions require the Eufy Security smartphone app (Android and iOS versions). The printed Quick Start Guide instructs you to connect the HomeBase 3 to your Wi-Fi router with the supplied Ethernet cable. Thereafter the Eufy Security smartphone app provides step-by-step instructions, including audio guidance. Adding the HomeBase 3 and two 4K cameras to my existing Eufy “Home” only required about 5 minutes. If you are currently a EufyCam user, you are aware that the prior versions of the HomeBase, including the HomeBase 2s that I currently use, can be connected wirelessly to your Wi-Fi network. This feature, which I find to be essential, is not yet implemented on the HomeBase 3, which currently must remain connected to the router via ethernet. I called Eufy and was informed that it is expected with the release of the next firmware update, anticipated for the first quarter of 2023. The absence of Wi-Fi connectivity is problematic. Eufy cameras communicate with the Homebase on a private, 2.4 GHz network. With Wi-Fi implementation, the Homebase will communicate with the router via the network’s 2.4 GHz network. Full wireless functionality, which involves two wireless hops, facilitates greater flexibility in camera placement relative to the hub. In my installation, the HomeBase 2 hubs are located near the side of the house where the cameras are mounted, while the nearest Wi-Fi Mesh node is further away. I have good RF signal between the cameras and the HomeBase hub, and good RF signal between the HomeBase and the Mesh node. Being required to cable the HomeBase 3 hub with the Mesh node, places the cameras at the very fringe of RF signal from the HomeBase 3 hub, resulting in significantly increased camera battery drain, as well as occasional connectivity dropouts. I am somewhat surprised that the new 4K system entered the retail channel without a basic functionality that the legacy HomeBase hubs already have. Based on past experiences, I do however, have full faith in Eufy correcting this issue soon. Once implemented, an additional menu item will appear in the apps “Settings” > “General” menu for Wi-Fi Setup. The online FAQs erroneously state that Wi-Fi connectivity is available after the initial ethernet cabled setup is completed. The EufyCam 3 features and capabilities are quite extensive and robust. Prior models already incorporated face detection, but Eufy has now expanded the Artificial Intelligence (AI) software with their “Bionic Mind” AI learning, which should differentiate humans, animals/pets and vehicles, and supports creation of a Facial Recognition database using images supplied by the user or captured from the Eufy cameras. Attach the name to the face and receive notifications of who is captured on a camera with known persons being differentiated from “strangers”. So far, the software has not been successfully differentiating animals. Excellent features include user-defined active motion detection zones, privacy zones (motion exclusion) and detection sensitivity settings. Among the important features and options which can be configured are those of motion detection boundaries and sensitivity, video quality, power management, notification options and more. I particularly like the “Automation” option to activate recording from both security cameras, when motion has been detected on either one. Eufy claims a full one-year battery life per charge, based on the energy conserving “Optimal Battery Life” configuration. The cameras have a large 13,000 mAh Li-Ion battery. The S330 cameras also have a solar panel on top that is intended to maintain the battery at full charge under most circumstances. If options such as “Optimal Surveillance” mode, which allows for clip length up to 60 seconds, instead of 20 seconds is used, battery drain is increased. With the most aggressive settings, I have seen battery discharge of 50% in just a few days. There is also a “Customize Recording” selection for even greater flexibility. There is a latency interval while the camera awakens for both video and audio, and there is also a delay for the transmission of the smartphone alerts. Live streaming is supported as well as bidirectional audio via the cameras built-in speaker and microphone. However, it experiences a significant level of latency, and effective real-time communication is inhibited. Live camera feed also encounters a delay. Since adding the new EufyCam 3 system to my Eufy system “Home”, I have started experiencing some anomalies that did not previously occur with my older Eufy components. This includes spontaneous cessation of smartphone alerts, which I succeed in restoring by accessing the app settings in Android and turning Eufy alerts off and back on. Additionally, events which trigger alerts and recording are frequently starting the recording well after the person who triggered the camera has walked out of the wide-angle view of the camera. Those recordings are useless, and even more troubling, they are likely to lead you to erroneously believe that those alerts were among the many “false alerts” / “shadow alerts” that the cameras are frequently triggered by when aggressive and sensitive motion settings are selected. I have repeatedly tested by walking directly past both cameras, triggering motion alerts on my smartphone, yet the recordings only show a thumbnail from facial recognition displayed with a video clip that I am not visible in. These problems have been intermittent and unpredictable, and appear largely to occur with the most aggressive detection and recording settings. These anomalies did not occur with the EufyCam 2 system which preceded this new installation. The the cameras transmit data to the HomeBase3 via a private 2.4 GHz connection. 5 GHz Wi-Fi is not supported. Eufy represents utilizing 256 bit AES encryption both in video transmission and storage on the HomeBase 3. However, it is not clear where the videos which are being streamed or downloaded are being decrypted. The Eufycam 3 system has crisp, clear high-resolution 4K video. This allows enlargement / zooming-in with sharp detail. Infrared video captured during hours of darkness is also sharp and clear, and the IR emitters appear to have good range for illuminating a decent area. The cameras also have white LED “spotlights”, the use of which is selectable in the app. These LEDs allow full-color night videos, as long as there is sufficient illumination from the LEDs and any other illumination present in the area. I found the color night recordings to be good and clear. The camera specifications and features are impressive, and integration with the HomeBase 3 and configuration and utilization with the Eufy smartphone app are all superior. I really like the EufyCam 3 Security Camera System, despite the handful of early deployment issues and intermittent anomalies that I have been experiencing. It supports integration with other Eufy devices as well as Amazon Alexa and Google Assistant but not with Apple Homekit.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988 7973 eufy

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Eufy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera system is an easy camera system for set up. Great quality and motion sensor told her of activity.

    I would recommend this to a friend
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