Customers are positive about the eufyCam 3's camera quality, battery life, ease of use, and overall performance, with many praising its fantastic image quality and long-lasting power. They also appreciate the solar power option and local storage capabilities, finding setup to be straightforward. However, customers are less enthusiastic about the motion detection, citing inconsistencies, and some have experienced connectivity issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 725 reviews
Rated 5 out of 5 stars
Best camera system out there imo
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You cannot beat this camera system for the money. Absolutely phenomenal! You can Zoom right in and see who’s at your place. And it kept them from coming into my yard. If you’re thinking about getting these just do it they are worth the little extra compared to anything else I’ve tried.
So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with the manufacturer warranty, and anytime you need help just let us know. Email: [email protected] Phone number: +1 (800) 988 7973
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Fantastic Camera System…
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fantastic Camera System…
eufy Security - eufyCam 3 3-Camera Indoor/Outdoor Wireless 4K Security System - White
Purchase Date: 02/07/2024
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought these to replace my blink outdoor 4 cameras around my house best decision ever wish i would have switched sooner love no monthly subscription and how good the app/ responsive the cameras are i would recommend this to anyone who want a soild security camera system thats wireless with no monthly subscriptions. Cameras might be more expensive than others but definitely worth it since you dont have to pay monthly to use all the features!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
As long as you have the sun on them for 2 hours; they work great in keeping power. Excellent coverage and viewing. Notifications are great.
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Having owned several different brands this is my favorite. The clarity is perfect, and love the accessibility of the cameras with the app. Also a major plus is I can give Alexa commands to display on all the different screens throughout the house. The best part though, is there is no subscription fee's like several single product on the market nowadays.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The plug-n-play aspect of getting Eufy cams set up is 5-stars alone. I would like to direct your attention though to the way this was received [see photos]. BestBuy, how is this considered acceptable? Fortunately the product wasn't damaged but still, who does this?
This reviewer received promo considerations or sweepstakes entry for writing a review.
This security camera system by Eufy is simply amazing. To truly appreciate it you have to have a camera system without 4k. Then connect these and see the difference. These high def cameras give truly amazing picture detail. The cameras are solar powered or you can charge them with the supplied cable. Eufy says on battery power they can last up to 365 days. With 2 hours of direct sunlight daily the solar power will last forever. I have other battery charged eufy cameras that I installed under the porch and garage overhang so I had to install these in a different location to utilize the solar feature. Porch/Garage overhang shadowed that solar panel. The eufy mount is very solid (unlike Arlo) and attaches quite easily and comes with a template to make install a breeze. The cameras 4k exceptional picture quality is only the begining of what is great about these cameras. The build quality is exceptional. There is nothing "cheap" about them. The night vision with color and spotlight feature are terrific. The 2 way communication and alarm add to the multitude of features. What good is a security system if picture quality renders them useless? The picture quality and sharpness of detail of these cameras is first rate. The cameras come with AI detection ability that allows camera to identify then categorize what it sees. Human, vehicle, animal, face it is quite amazing and a feature allowing you to identify people for future reference is also an option that you can activate. You can interact within the app to the camera and set zones as well as sensitivities and then activate or deactivate night spotlights and more. Beyond the quality of the cameras is a Home Base that easily allows camera setup. The Home Base connects to the router by supplied cable and is off course electrically powered. In less than 10 minutes I was powered up and cameras were synced and running. The camera install itself was another 10-15 minutes so in all, within 30 minutes the whole process was complete. The home base comes with 16gb of storage and can expand with a hard drive to provide ample storage capabilty at NO COST beyond the purchase of your hard drive. The app is 5 star. Easy ckean interface. Easy to navigate. You can even save your data to your private network if you have one. Very user friendly. As if that were not enough, the Eufy security system is FREE OF MONTHLY FEES. NO SUBSCRIPTIONS ARE REQUIRED. That is getting to be unheard of today as virtually all these security products require you to pay monthly fees to unlock and use features after you soend hundreds of dollars to purchase. The fact that Eufy doesn't charge monthly fees is a major reason to consider buying this system. Add the product quality and features and that makes the Eufy security camera system the best option for a security system. Buy it. You will not be disappointed. As with all the Eufy products I own I am completely satisfied.
So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with a 12-month warranty, and anytime you need help just let us know. Email: [email protected] Phone number: +1 (800) 988 7973
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Eufy camera
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. Everything works as should. Easy set up and use.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awful cameras. Missing key motion moments, lags and sends notifications for a motion detected sometimes hours after the event happens, not following specified detection areas, not charging, constantly disconnecting, not properly registering people versus animals versus cars. Worst system available in my opinion. The issues began happening more and more frequently after just a few months in use. In less than a year they stopped charging altogether and are now completely useless.
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 5 out of 5 stars
Pink color viewing on the phone
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Week after purchased 3 cameras, one camera installed in my back yard having issue , showing pink on my phone . Still working but pink color appears on my phone . I returned the camera and so far working good
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Camera out the box, impressive. $550 for 2 cameras you would think they included 2 charging cables, NOPE. you only get one. I had to charge camera one at a time (8 hours each). One camera took 5-6 attempts before it connected to the Home Base (not good for a top brand 4K router and Google Fiber Internet). I thought I was good to go until attempting to install. Camera appear to be too heavy for the plastic mounting brackets. Picture will tell all; could not get the camera to stay up, it just droops to the ground like its too heavy($550 heavy Droopy JUNK) . I place something underneath it to get a zoom view (2K, 4K and 8K) The quality was decent. Garage Sale sign at 2K, 4K and 8K was great. However it could not read the street sign at 4K or even 8K, NOT GOOD Eufy! So the object will have to be at least 5 feet away before it reads a license plate in 4K (good to know Eufy, maybe you should advertise that.) The second camera I could not get pictures because it would not stay screwed onto the stand. I hung it, same thing with the first camera, it drooped down, but this one would not stay screwed onto the bracket, good think I didn't let go else the camera would have fallen to the ground and broken. Too bad I can't test the motion detection to give it a review. Eufy, I had hight hopes for your 4K security camera, maybe you should upgrade from plastic mounting and consider something to withstand your heavier cameras.
Pro: Easy Home Base set-up
Cons: only 1 charging cable for 2 camera set, plastic mounting brackets will not hold camera, not everything can be read in 4K or 8K zoom. No one camera available.
Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Regarding installing the system, please refer to the links below to see if those will help. https://www.youtube.com/watch?v=mjQTxQUWKCI https://support.eufylife.com/s/article/Setting-Up-eufy-S380-HomeBase-HomeBase-3-in-the-eufy-Security-App
Be assured that we always stand behind our products. If those don't help, please just feel free to reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Rated 1 out of 5 stars
ATTENTION HAWAII RESIDENTS!!!!!!
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Eufy/Anker will not honor warranty if you live in hawaii. My S330 just stopped working out of nowhere, so I contacted Eufy because it's within a year, so the warranty is still valid. I get in touch with a person through email, and I do the troubleshooting they asked me to do, but it remained broken. I emailed them back my receipt and address that was asked of me. The next day, I checked my email, and they told me they dont support shipment to Hawaii.
Honestly if I would have known that I wouldn't have purchased them. I feel like they should let those who reside in the state of Hawaii that if their camera fails, they will not be able to support them.
Just be careful buying these because electronics fail all the time, but Eufy will not ship to you if you need a replacement camera, which is absurd.
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 4 out of 5 stars
Security cameras
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love them, i am able to watch my kid come home from school. And keep a eye on her while she plays out side.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Summary:
I am greatly impressed by the ease of setup and the quality of this device. Everything about it is well thought out and it is even expandible!
Pros:
- Quality build
- Quality video
- Solar panels
- Expandable
- Great app
- Easy to set up
- Works with Alexa and Google
Cons:
- Limited mounting options
- Limited 3rd party support
- No Samsung SmartThings support
- Apple Homekit not yet supported
Unboxing / setup:
Inside you will find the base unit, an ethernet cable, two cameras, mounting hardware, hard drive screws and setup info.
Setup is extremely easy! First, download the Eufy app (if you have an Anker account, no need to make a new account, just use that). The app will have you pair the base unit and each camera to the account and it works like magic with a quick scan of each device. After a quick firmware update I was up and running.
First impressions:
The hardware is extremely high quality. The cameras are chargeable via USB C but there are also little solar panels on the top to extend battery life. The base unit has a pop off top which allows for you to expand the hard drive. Internally there is 16GB in the device, I had a spare 2.5” Sata 128GB hard drive lying around from an old computer so I tossed it in there and after a quick format it worked like a charm. It is expandable up to 16TB so I might toss a bigger HD in there down the road. There is limited mounting hardware included but there are additional options on the website.
App:
The app is one of the best ones I have used, and I have used competitor devices. One of the first things that popped out to me was facial recognition of common faces, you can use photos from your phone or Google Photos to recognize. There are loads of options for automation including location based use geofencing, schedules, to name a few. In the few days I have had it, the local storage (16GB) has filled about halfway, older videos will delete when it is full. A 128gb or higher hard drive will take forever to fill up, especially if you have Terabytes to fill! There is also a premium subscription you can get if you want emergency options. There are also options for cloud storage if you do not want to go all in on local recording. I was a bit disappointed Samsung SmartThings is not supported and Apple Homekit support is not supported yet either. Google assistance and Alexa are built available.
Camera quality:
These are 4k cameras so the quality is outstanding day or night. The lag between the phone and the real time camera feed is minimal. Chatting is available between the app and the camera with a speaker in the camera so you can query anyone standing outside your house when you get an alert.