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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $799.99

Customer reviews

Rating 4.5 out of 5 stars with 397 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers consistently note the exceptional mopping capabilities, strong suction power, and ease of use of the X10 Pro Omni robot vacuum and mop. Many appreciate the effective mapping and navigation features, along with its relatively quiet operation and user-friendly app. Positive feedback also highlights the robot's performance and obstacle avoidance. The long battery life is another frequently praised aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 397 reviews
  • Pros mentioned:
    Cleaning performance, Navigation, Noise level

    Rated 5 out of 5 stars

    Eufy Robot Vacuum with Mop is a game-changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Eufy robot vacuum that both vacuums and mops, and I am absolutely impressed! It does an amazing job of cleaning both carpets and hard floors, and the mopping feature is a great bonus for a deeper clean. The setup was quick, and it easily connects to my app for convenient scheduling. The suction power is strong, and it’s quiet during operation. The robot also navigates efficiently around furniture and obstacles. Highly recommend this product for anyone looking for a reliable, smart cleaning solution!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Suction power

    Rated 5 out of 5 stars

    Love my new Robot Vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera accurately detects objects, and the vacuum performance is strong. I haven’t cleaned up any spills yet, but overall it mops well. The response time is fast, and I’m very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Suction power

    Rated 5 out of 5 stars

    $$ Time value than regular vacuuming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot vacuum exceed the expectation, specially the mopping part. I was in the market for new vacuum, my wife left our Shark vacuum at her parents house, so I was looking at the upgraded version of that vacuum, and it cost almost $500 with the tax. And that vacuum kinda overkill for my small house. So I wanna try this robot vacuum. Not my first robot vacuum, I have Shark robot vacuum before that have self emptying feature. I gave that to my friend. So I find this eufy brand, and do youtube review research about it, was looking for the L60 model, but the X10 was on sale. Still almost double the price, but it have stronger vacuum and better mopping feature. Setting up was a breeze. The app easy to learn once you know what you want the vacuum do. Connectivity is ok, understandable for 2.4 ghz. The robot manuver kinda weird, not what I expect at all with it's algorithm. But it get the job done. It clean every surface that it able to go, considering it size. I like they use bag in the docking, so less cleaning up there, and will last longer than filter that you can clean your self. It's time saver and money saver in long run. I use zero filtered drinking water, for the mop water, that way I don't have to worry a build up in thedocking and the vacuum. It clean your floor and carpet, and you still have to clean the robot. I clean it weekly. I let it run every day for vacuum and mop as needed. Overall it good buy, compare the regular vacuum for the price difference. I have more time doing something else.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Navigation, Suction power

    Rated 5 out of 5 stars

    Flawless Performance – A True Game Changer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eufy X10 Pro Omni has exceeded all our expectations! It works flawlessly and handles everything exactly as promised. Since getting this robot vacuum and mop, neither my wife nor I have had to sweep, vacuum, or mop – it truly does it all. The self-washing, self-drying, and auto-emptying station is a game changer. We love how hands-off the entire process is, and it keeps our floors spotless every day. The suction is powerful, the mapping is precise, and it navigates around furniture with ease. If you're looking for a reliable, efficient, and worry-free cleaning solution, this is it. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Incredible features for value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 cats and this robot does wonders! This robot vacuum was an upgrade from our last one which was a shark auto empty and the Eufy is miles better. It mapped our home in under 5 minutes and the obstacle avoidance system is incredible, I never have to worry about it like I did my other one. The mopping is a game changer and my floors have zero dirt on them and I only have it run every other day. I did extensive research on mop combo robot vacuums before purchasing it watching YouTube videos, reading forums and I’m so glad I went with it I even got it on sale for $550 so if you have the opportunity to pick one up during a sale, do it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Suction power

    Rated 5 out of 5 stars

    The Beast of a Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot. It runs so quiet. Best robot I have owned. It cleans and mops. The suction is great. It cleans and mop the hardwood floors and also vacuum the area rugs. It still up the mopping pads when it gets on the rugs. My hardwood floors look like I had them professionally done. I give this Eufy x10 a 10 star.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Great when it works but has issues with software

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it worked it was great. However there seems to be a software glitch that prevents the clean water tank from being acknowledged by the robot. The clean Water tank would be full and it would tell me that it’s empty. There was a software update that temporarily fixed the issue however it stop working after couple days. When it did work it worked great. The mopping function would leave my floor shiny and was very good at avoiding obstacles. I recently returned the device as this was my second vacuum/ mop robot and given up on having a mini helper around the house. It would be great if that wasn’t the issue. Vacuum works great as well and app interface is user friendly. If you live someplace where you can easily replace or return I would still recommend the eufy however I also recommend getting the insurance just in case months later down the road the device stops working properly.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Very pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great for daily clean. There is still a need to do deep cleans on occasion, but this handles the day to day. We have it set up to vacuum / mop the kitchen and dining area every night. I like that it forces us to prep before hand (lifting up chairs for example). We have it do the rest of the upstairs 2x to 3x per week. Avoids obstacles, switches between hardwood and carpet, and gets under cabinets. App provides ample functions and is easy to use. Eufy sits unobtrusively in a corner waiting to wake up and work.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Worth every single cent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought many iRobots thoughout the years since they were the smart robot pioneer brand, and every single one broke as soon as the year waranty was over. After months of research and reading every possible review I could find on smart robot vacuum and mop combo, I decided to give eufy a try and I am gladd I did. This specific model requires very little human intervention and the app makes it so easy to remember when to clean, fill water tank/empty dust or replace which part. The “no-go” zone feature is amazing. Ive used it on rug areas that I dont want to risk the robot not recognizing it and accidentally moping over. The mapping feature is also amazing, it mapped my almost 2000sf home in less than 10 minutes. This feature also divides rooms for you, must of the divisions are accurate but you still have to make your own tweaks since its not 100% accurate. I have set up a schedule for it (because you can set schedules on the app as well) to deep clean my whole home (vacuuming and mopping) from Monday to Friday starting at 10am to make sure it doesnt bother anyone and no one is on its way. Everday I come home from work to a clean floor home where I can walk on barefoot. It’s amazing. Im very happy so far. It looks very sturdy. All Im hoping for now is that it doesnt die on me after warranty expires.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Eufy (AKA Niles)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like having your own personal butler. Love the ability to choose the level of cleaning. We have two big time shedding dogs and "Niles" does a great job handling the mess. The room mapping is top notch and doesnt miss a spot either. Great buy...perhaps one of the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I named my Eufy Rosie. She does a great job and saves me time. She lets you know if she is going home to dump dust or wash mop pads and resumes where she left off. The app will ask if you are satisfied with the cleaning and Eufy customer service will email if you need adjustments made or if something isn’t to your satisfaction. You can set a weekly cleaning schedule or set it manually as needed and select the rooms you want cleaned. Since she can vacuum and mop there are many features to add to the cleaning, such as hug the wall to get as close to the wall as possible. The app is constantly being updated. She will let you know if the roller needs cleaned out and will stop cleaning until you remove whatever is wrapped around the roller. I use the recommended floor solution and make sure the tanks are ready before she begins cleaning. A couple times I noticed the battery doesn’t last long and she will return to recharge. That has only happened a couple times and she had several days of nonuse to recharge. I hope she lasts many years. She keeps my home cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Game-Changer for Cleaning!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Eufy X10 Pro Omni from Best Buy, and it has completely transformed how I clean my home. This robot vacuum and mop is packed with features that make life so much easier. The cleaning performance is outstanding—it picks up dirt, pet hair, and dust effortlessly, and the mopping function leaves my floors spotless. The self-washing and self-drying capabilities are game-changers. I love not having to worry about cleaning the mop pad after every use—it takes care of itself! The auto-empty station is another huge convenience, saving me time and effort. Setup was quick and simple, and the app control is intuitive, allowing me to schedule cleanings and monitor progress from anywhere. The mapping technology is precise, and the robot navigates around furniture and obstacles with ease. Best Buy’s service was excellent, with fast delivery and secure packaging. If you’re looking for a top-of-the-line cleaning companion, the Eufy X10 Pro Omni is worth every penny. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleaning Made Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the Eufy Vacuum & Mop is awesome for people who want clean floors with minimal effort. It’s not perfect for every corner or heavy-duty mess, but for daily upkeep, it really shines. If you’re always on the move, it gives peace of mind: come home to a clean space without having to think too much about it.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 994-3056 eufy

  • Rated 5 out of 5 stars

    Amazing Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best decisions to buy this incredible product, we are so happy and it is so simple to use it, Forget about the old-fashioned product This is the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great floor cleaning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this cleaner technology has come a long way. My first one was a Rumba and it always got stuck so was cautious about buying this cleaner but worth it I picked up the room mapped 4 rooms and it cleans. Worried about cleaning rooms down stairs but just mapped the room chose the room manually moved robot to the room and it cleans then tells me when done to return to base for self cleaning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent robot vacuum – truly hands-free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this robot vacuum. The suction power is excellent, and it does a great job on both hard floors and carpets. The self-emptying and mopping features make it almost completely hands-free, which is a huge time saver. The app is easy to use, mapping is accurate, and it navigates around furniture without any issues. Overall, it’s a reliable, high-quality product and definitely worth the investment. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Changed my life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this purchase because I was tired of sweeping cat hair multiple times a day. I was able to set multiple schedules to keep frequently traveled areas clean. We now don’t walk through the house with our shoes on to keep the floors clean.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 994-3056 eufy

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A huge time-saver — my home has never been cleaner with so little effort

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Robot Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and powerful very hardworking vacuum. Good sensor and good quality it map quite accurate aslong as no obstruction on the floor

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Vacuum and Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does a really good job at both vacuuming low pile carpet and mopping my tile, and vinyl floors. It does a great job of wasjinga and drying the mop pad. I smelled the mop pad about a week after use and it had zero smell so the drying definitely serves its purpose. I would definitely recommend this.

    I would recommend this to a friend
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