Customer Ratings & Reviews

Note: This is a brilliant product design and I enjoy using it (when it works). Less than 3 months into owning one (8-10 cooks max), my unit suffered a complete power failure. Technical support suspects I might have overheated it, so they elected for a repair vs. replacement. Fair enough. Four weeks later, I still have a 150 pound paper weight in my backyard. Here's what you need to know... Customer support personnel are based in Australia, the warehouse is located on the West Coast, and service is outsourced to ITEK Solutions via local technicians. Consequently, if anything breaks, you're in for a long, painful, inefficient process. Simply put, the US operation is not yet where it should be for a product at this price point.