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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 472 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 4). Customers appreciate the delivery speed and find the service easy to use. The installation service is also well-received by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 472 reviews
  • Rated 4 out of 5 stars

    Fridge delivery

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept good communication while performing the delivery and installation of my fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and as expected with no damage. Deliverers were courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    All is well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these kitchen appliances for wife. She very happy with the looks, and performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifesaver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without purchasing the warranty for this TV I would have had to purchase a new one, it literally saved my bacon. I would truly recommend buying an extended warranty on most electronics that would be high-end in your budget category. Purchased and extended warranty on the TV the warranty allowed me to get also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery of Fridge great, scheduling not so great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is for the crews that have delivered, so far both crews have been polite and hard working. Setting up the appointments and issues I have had with Best Buy in scheduling however I am a little frustrated with. I was suppose to get a stove delivered on Feb 10th, it wont be here now until the 20th.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best delivery guys!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men were right on time. They had 3 items and had them placed where I requested them. Extremely polite, very efficient. We had recently painted and they were very careful with the walls! Great crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 77” LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third LG TV I purchased in the last 15 years and they do an excellent job color options. All the things that you need from a TV to connect all your devices. It’s just a great device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience with delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was perfect, on time and the tracking ability is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!! Very simple and easy would recommend!!! If I can give it 10 stars I would!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service on time delivery and updates on delivery time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and gave head's up before arrival

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed and set up new TV. Excellent help explaining features and proper use of the new Amazon Fire operating system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent customer care

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very organized scheduling of delivery. Personal call from delivery man estimating time of arrival. Professional and friendly. Expert installation. Detailed instruction for operating appliance. I have had 3 major appliances delivered and installed by Best Buy. Highly recommend their technicians . Best Buy makes lots of contact by phone or email through the whole buying to set up experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery items

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was fabulous. They were very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but the shelves can’t be changed positions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live almost in the middle of nowhere, but Best Buy is the best for working with us and delivering! Especially because we both have such busy schedules, delivery makes everything so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job. They showed up on time, we’re polite and quick. The install and haul away went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    delivery of new GE oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a new GE oven, and while the oven is fine, the delivery people scratched our newly painted doors, and the trim at the bottom of the door was split. We had to have the painter return and repaint our doors.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy delivered

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from a reliable team on time and handled with care!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great, friendly service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs did a great job installing my TV and tuner. They took the time to explain what they were doing and worked efficiently to complete the install in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered as expected ,kept informed on delivery.cleaned up after install.

    I would recommend this to a friend
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