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Customer reviews

Rating 3 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 3 out of 5 stars

    Nice but tricky with assembly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all it’s a good product, let me warn you it’s a pain to put together and I’m a handyman. Why? The hardware doesn’t match anything. I had to improvise especially on the heat shield, I had to get longer bolts. And also the sandbox. End result is a nice peace that omit heat and gives ambiance.

    I would recommend this to a friend
    • Brand response from Fire Sense
      Posted .

      Hi EricC - we'd like to hear more about the issue with the hardware. The assembly instructions that ship with the heater should correspond to the included hardware and each assembly step should identify the appropriate hardware for that step. Please reach out to [email protected] for assistance or to provide more feedback. Thank you and Happy New Year!

  • Customer reviews from Well Traveled Living

    User rating, 4.3 out of 5 stars with 7 reviews on Well Traveled Living.

    See all Well Traveled Living reviews
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