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Frigidaire - 13.8 Cu. Ft. Upright Freezer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 809 reviews

97%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 809 Reviews
  • Rating: 5 out of 5 stars

    Really Well Made, Cold and Quiet

    Posted
    Smooth72
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My father was a Major Appliance salesman for over 40 years and he always swore that Frigidaire made the best fridges and freezers. So I, being a not-so-dutiful son recently bought a $2700 Samsung French Door fridge and within 30 days of purchase it crapped-out and ruined about $300 worth of food before the repairman could get here to fix it. An expensive lesson to say the least. Now, we needed a freezer. I checked 'em all out and decided on this Frigidaire. The build quality is very good! In fact, after looking at several other brands of similar freezers (at similar price points), the build quality is really good in comparison with any of the foreign units. The freezer's walls are thick and well insulated, the door is sturdy and the magnetic seal is extra strong. The shelving is very good both in the cabinet and on the door. The compressor is not too noisey and the box cooled down very quickly. All in all I am quite pleased with the entire unit. We had to squeeze the freezer into/through a doorway that was less than 1/16th of a inch wider than the freezer (after removing the freezer's door) and we managed to scrape it on the doorframe very very badly while forcing it through the too-narrow doorway. I knew that we had to have scraped off half the paint from the sides of the freezer. When I finally got up enough courage to look, there was NO DAMAGE. NONE. Darn good paint job! If you are in need of a good frost-free freezer I'd recommend you give this one a look-see. And, the best part is that its American Made!!! Those darn Americans... they sure can build things. I'm a 67 years young retired engineer (if you're curious).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this freezer

    Posted
    Diana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was so excited to finally buy an upright freezer. We thought we did our research and so selected this Frigidaire. The ordering process through Best Buy went smoothly as did the delivery. The problem is the freezer. There are grommets that are needed in order to keep the shelves from slipping and falling; these were not delivered with the freezer. I didn't realize the problem until long after the delivery truck was gone. I called Best Buy and they did not have the grommets nor were they able to get them. I called Frigidaire and after several phone calls, they sent me grommets: the incorrect grommets. (The booklet that came with the freezer clearly illustrates the grommets and how they should be placed on the shelves.) Again, I called Frigidaire and because the Customer Service manager was tired of dealing with me, she told me that the shelves in my particular freezer did not use grommets! Next came the appliance people who came to the house and upon seeing the shelving said that the grommets were absolutely imperative to keeping the shelves in place. After many attempts to obtain the grommets, they reported that they, too, were unable to find these parts. The freezer has been returned to Best Buy. It took almost a full month of frustration trying to get these simple parts that ended the whole thing. Don't bother with this model or any other that has shelving like this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Good with perfect delivery

    Posted
    Dalia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We ordered this last May, the customer service called many times to make sure I've chosen the required process for the best delivery experience. The product delivered in a very good condition, there was a dent (small) but Best Buy made a very good deal for it. The product is working V.good until now, maybe a little noisy in the beginning then we get used to it. The noise is really when it comes off, there is a high strike like sound. To be honest, now I am just noticing its sound when it comes off, not when it is working. we managed to reduce the cooling degree in order to reduce its noise, and we just make it on the coolest when we shop for bulk every 3-4 months. other than that, it is not on the highest level of freezing, and it is managing very well. We were thinking about this 13.8 and 20.9 Cu Ft. We ended up with this 13.8 as it is more than our small family needs. Of course, if you are a big family, consider the bigger, but for us, as I mentioned, this is more than enough. We don't live in a home, so, we are using it right now in the dining room, and we get used to its sounds, but to be honest, it took us about 2 weeks to get used to it, and we managed to reduce its cooling after it freezes the food perfectly. Hope this helps anyone who is hesitating and considering many brands or sizes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Frigidaire 13.8 upright freezer. Love it!!

    Posted
    MaDukes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am so glad I decided to purchase this upright freezer. I read the reviews and have always been happy with Frigidaire purchases. Upright is definitely the way to go. You can easily see everything and find what you want without digging to the bottom of a chest freezer. It has a nice bright light, is frost free and has a super tight door seal. It does not take up a ton of space but holds quite a bit. Plenty enough for a family of 4. And yes as some reviewers have mentioned that due to the frost free feature it is a tad bit on the loud side but not so much that it is annoying or bothersome. The sides also get extremely warm; almost hot when you first plug it in while it is getting to freezer temps but once it does that subsides. I wish that it was energy star and had digital temp control like some of the larger freezers do; but that is a small sacrifice for such a great freezer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not recommended!

    Posted
    Buggie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was very excited about this purchase. It was delivered yesterday and when we got it out of the box, both sides had long dents in and scratches. I was disappointed, but I was very happy to have this freezer. So I was going to overlook that, but then we got it set up and finally plugged it in and it sounded like an airplane taking off in the room. It was deafeningly loud and there was also a loud whining sound. We tried adjusting the temperature, but the sound continued. It was like that for hours and we could hear it throughout the entire house. It also smelled hot. I do not know if this is normal for this model or it is defective. Either way it is going back. You cannot hold a conversation in the same room as this freezer and if you are in their for long you need noise dampening headsets. Terrible product.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Oh no, Buggie! I sincerely apologize for the experience. It definitely sounds like the appliance was damaged during shipment. Please return the appliance for an exchange. ~ Brandi Frigidaire

  • Rating: 5 out of 5 stars

    Much better than I had hoped!

    Posted
    Anonymous
    • My Best Buy® MemberMember

    It's big, but not too big! The front is a smooth surface (which I prefer) the sides are textured. Textured is too hard to clean so I'm glad the front is smooth. This freezer is very roomy and the light is very bright. Yes, this model has the lock and key. No damages or scratches at all. Very professional delivery and I am on the second floor! As far as the noise, yes, you can hear it, I wouldn't sleep in the same room as it, but if you have a TV or radio on, it isn't that noticeable. Please note, the door is NOT reversible!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A Little Noisy

    Posted
    WhovianJim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This freezer replaced one that was 30+ years old. We landed on this one because it was the largest capacity unit that would fit in the space available. When we first started it up, we noticed how much louder it was than the previous one. We hoped this was due to the need to cool down to the desired temperature, but it stayed somewhat louder even after reaching the desired temp. There were no claims made for exceptional energy efficiency for this model, or for any models that we considered in this unit's capacity and price range. So far there have been no issues with it, so that's good. I have no reasons to withhold a recommendation for this unit, but it is not a product that earned a glowing recommendation. More like "Yeah, it's okay."

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      WhovianJim, thank you for sharing your valuable observations about your new upright freezer. In today’s competitive marketplace feedback from our consumers is vital to our continued success. While your freezer is not energy star rated, it is over 24% more energy efficient than our 2013 models. The normal operating sounds are addressed on pages 11 and 12 in your Owner’s Manual. If what you are hearing is not covered, please do not hesitate to reconnect with us directly for assistance. We are here for you. *Ruth Frigidaire

  • Rating: 5 out of 5 stars

    Excellent Freezer with a surprise!

    Posted
    thatswhatshesaid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A freezer is a freezer, right? It's a big box and it gets (freezing) cold along with the 47 boxes of Costco Ice Cream Drumsticks we have in it. OK, so what's the surpise? When you shut the door on this freezer it immediately activates a feature whereby you can't open the door for about 10 seconds. It creates a "seal" so tight that you cannot open the door. Obviously, this is a cool feature (pun intended) because you don't want the cold air escaping if the door was loosely shut. After about 10 seconds, the GI Joe door grip-seal deactivates and you can open the freezer door with ease. Perhaps I'm late to the freezer party and all freezers have this feature and you're thinking "What planet is he from?" "Nanu nanu"

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value

    Posted
    Maybelle
    • Verified PurchaserVerified Purchase

    I have had this freezer for about a month. Delivery and installation were handled very well. Previous reviewers have commented that the motor runs loud. I have found motor sound is a little louder than that of my old freezer; however, it is in the basement, motor runs only intermittently, and really is no problem. Freezer is doing exactly what I want, handily store frozen items. I may add an add'l center shelf in near future. I gave a 4-star rating, and will happily move to 5-stars if it has the longevity of my old freezer: 30 years. (Old freezer went to Pot Ed's recycle program, and I got $75.) Note that best purchase price or sale is often around a major holiday.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Freezer so far.

    Posted
    nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    NOTE FOR GETTING IT DELIVERED - "Installation" for this include putting on the handle and removing the tape on it. If you can get free installation with your shipping, just go ahead and do that. Online ordering only mentioned a water line included with installation, and this unit doesn't have that. Put it in my garage and it's working well so far. We'll see how it handles an oklahoma summer in the next few months. I wish it had baskets and such to better organize right off the bat, but other than that, it's a solid freezer. Got it on sale at the end of the year, and that made it an even better deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice size freezer

    Posted
    VGR300Z
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wanted to replace an upright 30some year old freezer that was given to me. The door handle was broken off and I had to use a child lock to ensure the door stayed closed as sometimes the rubber seal did not hold. Freezer iced over requiring having to empty and defrost every year which was a pain. Saw this freezer in Best Buy on sale. It is smaller cubic inches but was big enough for me. Price was very reasonable with free delivery and they hauled off my old freezer. The best part is no ever having to defrost to remove frost ice build up. And no worries about the door coming open and my food getting ruined. It runs quietly and is perfect size for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good features

    Posted
    cy808
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good features. As another review said, seal is really tight and door is difficult to open. Freezer kept moving when I pulled door open. Finally put some wood betweeen base and baseboard to prevent the freezer turning every time I had to forcefully open freezer. Otherwise fixed door shelves, limited items fit due to height and width restrictions but it is adequate. It has a light at bottom to indicate feeezer is working. This is good option but since the freezer runs noisy, you know when it is on. Also has a lock option. All in all, for the price I think it is good. I just purchased it 1 week ago and it is full.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good freezer at a mid-range size

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this freezer as a replacement for a chest freezer that blew out. Need a second freezer and this one complements a 17 cu. ft. Frigidaire. Ran warm on the outside before we filled it, but after we put a 1/4 steer in (about 140lbs of beef with plenty of room to spare), the compressor didn't need to run as much. Would prefer if it had either another shelf or some drawers on the bottom, but those are minor issues. Very pleased with it so far. Also bought the service plan as our previous freezer stopped working after about 2 years and we lost $200 worth of food.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    It ain't all that

    Posted
    aroundTheBlockOnceOrTwice

    Outside of freezer gets very warm like an electric blanket on high setting. All the way around it including the top. I don't ever remember the outside of a freezer getting this hot before. And it's loud. And the door takes two hands and a strong pull to open it!! My wife bought it and I may be able to convince her to return it. We'll see. So far I hate it and would put it in the garage if she keeps it. It's not suitable for the pantry area. Also the ad said comes with 5 shelves. But only came with 4. Called the frig afired company in NC and they say it only comes with 3 shelves! I'm done.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi Frigidaire Friend, thank you for your recent purchase. We understand that you are a little concerned with the outside temperature of your freezer. Typically, the outside walls will seem warm or maybe even hot due to the placement of the condenser coils. The coils are designed to remove the heat from the inside of the refrigerant system. We do recommend that the appliance is installed per installation instructions. Hope this helps! Kindly, Jennifer Frigidaire

  • Rating: 4 out of 5 stars

    A bit loud but otherwise ok

    Posted
    smoothiefancier
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought the upright freezer because ours was dying somewhat quickly & this was the only one on the floor in the style we wanted (upright). It was (& still is) reasonably loud--ok since it's in the basement. At first it was so constantly loud I thought something was wrong with it...in hindsight I think it was just adjusting to real life. Delivery promised quickly (bought it on a Monday, in the house on Thursday). Delivery went ok (good news since last time was a nightmare with another appliance). The delivery driver did call ahead of time and apologized for the "2 minute we'll be at your house" call.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This thing is a BEAST!

    Posted
    Christov
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I live in Fort Worth Texas where it gets HOT! I put this in my garage as a secondary freezer. It has no problems working in a hot garage. So much that we had a 9 hour power outage on one of the hottest days of the year. Garage temp must have been 120-130. Absolutely nothing melted during the long outage. I normally store a couple of bags of ice in this freezer, and not one drop of water melted from it. I'm completely impressed of the quality and the price of this device.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      We're very pleased to hear that your freezer meets and exceeds your expectations, Christov! -Courtney Frigidaire

  • Rating: 4 out of 5 stars

    Seems good

    Posted
    Josh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the one day that I had this freezer it seemed good. Warning, it is slightly larger than the dimensions on the website. The depth measurement listed does not include the depth of the door andthe handle.It is a little on the smaller side, but it is very spacious. It is very loud. I had to return ours because it started making unusual sounds. However, I have not seen anyone else complain about it, so I'massuming i got a lemon.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Upgrade

    Posted
    BestBuyBob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I just bought this recently as an upgrade to the old deep freezer we had. The old one was a small chest freezer no bigger than 5 cu ft. My wife prefers this new one since she doesn't have to contort down and shuffle through frozen packages. This stand up deep freezer has multiple adjustable shelves and shelves on the inside of the door for better organizing. I'd recommend to anyone with back problems or just wanting another deep freezer. Also it takes up less space compared to a chest freezer of the same cu ft.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More room than expected

    Posted
    Kinney
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I replaced my old 15.4 cubic foot freezer non frost-free with a 13.8 frost-free. I was Leary about the smaller size, but I actually have more room because of the number of drawers in the door. It also has a nice light which my other freezer didn't have. My only complaint is that it isn't very quiet when it runs other than that I love it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    noisy fan in normal operation - had to return

    Posted
    jimmy31

    It appears to be a nice freezer, but I had to return mine. I didn't realize frost free models have a fan that runs. The fan is noisy like a cheap refrigerator. My current - to be replaced - old Gibson defrost model only hums a little. I assume the fan is needed in frost free models to distribute the cold while the shelves distribute the cold in defrost models. The freezer goes in an unfinished basement. Concrete all around magnifies the fan noise.

    No, I would not recommend this to a friend