Customer Ratings & Reviews
- Model:
- FRFG1723AV
- SKU:
- 6486389
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator's good size and large capacity. Many customers appreciate the overall performance, design, and quiet operation. However, some customers have noted issues with the freezer lighting. The temperature controls are also easy to adjust.
This summary was generated by AI based on customer reviews.
BUYER BE VERY AWARE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!!!!!!!!!!! BEST RUINED THANKSGIVING FOR ME AND MY FAMILY. On November 2, 2025 I ordered a refrigerator on November 12th I cancelled after discovering it wouldn't fit in my kitchen space. So I walked in to Best Buy and ordered a new one. Again, someone from the Geek Squad called and verified the space I had and the day of arrival for the new refrigerator that was expected to come NOVEMBER 24, 2025 BETWEEN 8am and 5:30pm. I was told the Geek Squad would call me on the arrival day before delivery. NO CALL! NO SHOW!! NO EXPLANATION!!!!! I called customer service a total of 8 times from 12:30pm to 5:30pm. The first 5 representatives were assuring stating the product was coming and still out for delivery. It wasn't until the 6th representative I started asking more questions and getting real answers. I asked was the delivery company third party? She said, oh no it's the Geek Squad. They're Best Buy employees. I knew then my item was not coming. The 7th representative had me on hold for a longer while than all the rest. When he came back to the phone he, "I'm sorry and really do apologize but the driver can't get delivered because they can't get to you" I lost it! And demanded my refrigerator be sent to me now! It's Thanksgiving and I'm cooking. I have guest I need MY REFRIGERATOR!!!!! He put me on hold again and gave a ticket number instructing me that s supervisor would call me in 30 minutes. I didn't wait for a call and none did! I called back the 8th time and asked to speak a supervisor. Someone named Julio came to the phone. Julio told me that there was an issue at the warehouse and that the item was never released. I'm on blood pressure medication and needed to take another dose because I felt pounding in my head and chest! Julio advised me to go to the store I purchased the product from to see if they could anything for me. Said maybe you could pick one up. REALLY??!!!!! I took a day off work and was one hour late for my other job! I have no refrigerator and don't know what I'm gonna do for Thanksgiving! No one at Best Buy cares that this has happened to and my family! As of 12:45pm today no has reached out to apologize, proved compensation or anything. Nothing! Oh but they have without my consent rescheduled delivery for SUNDAY, NOVEMBER 30TH. i WILL NEVER BUY FORM THESE PEOPLE AGAIN!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, ZenolaF! Thank you for sharing your experience, and I want to sincerely apologize for the frustration, stress, and inconvenience you and your family faced during what should have been a joyful Thanksgiving. I completely understand how upsetting it must have been to prepare for the holiday and not have your refrigerator delivered as expected, despite multiple assurances.
It’s clear that this situation caused significant disruption to your day, added stress to your health, and left you without a critical appliance when you needed it most. I truly empathize with the impact this had on you and your family, and I’m very sorry that the communication and support from the delivery process fell short of your expectations.
While the delivery process is handled through third-party or retail partners, we want to ensure that your concerns are heard and addressed. If you haven’t already, I encourage you to contact us directly via Live Chat on our website or by calling Customer Support at 1-800-374-4432 so we can review your situation, escalate your case if appropriate, and explore any options that may help.
Special Holiday Hours:
Thursday 11/27: 9:00 a.m. – 6:00 p.m. ET
Sunday 11/30: 9:00 a.m. – 6:00 p.m. ET
Monday – Friday: 8:30 a.m. – 8:00 p.m. ET
Saturday: 9:00 a.m. – 6:00 p.m. ET
We genuinely appreciate your feedback and your patience during this very frustrating experience. Thank you for bringing this to our attention, and we hope to help find a resolution. - Maico
- Pros mentioned:Capacity
Great refrigerator,,,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator,,,bright lights and shallow fridge part so you can see EVERYTHING at a glance,,,spaciousness freezer,,,but not too big that things get lost in it,,,love it,,,
I would recommend this to a friend - Pros mentioned:Overall performance
works great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and is layed out really nice. the crisp units are really efficient. side door compartments are really handy
I would recommend this to a friend - Pros mentioned:Capacity
Happy fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very functional and spacious fridge. My parents love it! Glad I got it for them.
I would recommend this to a friend - Pros mentioned:Capacity
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge for the family. Has enough room for our needs.
I would recommend this to a friend - Pros mentioned:Design
Great Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far this refrigerator has been great. I love the space and the design. Perfect choice for what Im using it for. It was at 1st difficult to install the inside parts but because I love puzzles, I figured it out quick.
I would recommend this to a friend - Pros mentioned:Capacity
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with lots of storage/compartments. This is a great purchase for someone who's looking to utilize the most of their space
I would recommend this to a friend - Cons mentioned:Freezer lighting
New fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new fridge only thing missing is a freezer light
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. Best Buy made the process simple love It
I would recommend this to a friend - Pros mentioned:Size
Parents refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size. Looks great. Bought it for my parents and they love it . its exactly what they needed.
I would recommend this to a friend Perfect size for our kitchen. Functioning at high
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good fridge. We are happy with it. Highly recommended
I would recommend this to a friend- Pros mentioned:Size
New Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. It’s the perfect size and very spacious from the inside. Even my kids are excited to have the new fridge!
I would recommend this to a friend - Pros mentioned:Overall performance
Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase process went perfectly, and my wife was thrilled with her new refrigerator.
I would recommend this to a friend - Cons mentioned:Freezer lighting
Very nice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick installation. Love the fridge and ice maker. Only con is the freezer drawers make it seem like there’s less space overall and we’d rather have gotten one with no drawers but that’s personal preference.
I would recommend this to a friend Small refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Functional and small footprint, great for small kitchen. Easy to operate. Much better than Samsung unit we replaced.
I would recommend this to a friend- Pros mentioned:Overall performance
Jocelyn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very good. Can't complain unless aftee 3 months if something not doing well. Service is good. Everything running well. Thanks
I would recommend this to a friend - Pros mentioned:Size
Fridge for Rv fits perfectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is the perfect size for Rv we had looked for awhile and best came through with a fridge that other places said they could not get
I would recommend this to a friend - Pros mentioned:Overall performance
Love this fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love the fridge and so do I recommend this product
I would recommend this to a friend Nice Fridgidare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice fridge. Excellent lay out of space for its counter depth size.
I would recommend this to a friend- Pros mentioned:Size
Great Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really happy to find a fridge that fit my kitchen. The price, ease to place order and delivery were flawless. VERY HAPPY!
I would recommend this to a friend