Main Content

Customer Ratings & Reviews

Frigidaire - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 276 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 276 Reviews
  • Rating: 4 out of 5 stars

    Overall, a really good purchase

    Posted
    NJtransplant
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The new fridge holds more than my old one, partly because the shelves are the full width, rather than half-size adjustable shelves. It's nice that there are three options for the upper two shelves. (One shelf has low clearance but I solved this with a couple of clear acrylic bins.) Same with the freezer - I could pick two height options. It's definitely a lot quieter than my old clunker NOTE that if you want the door handles on the right rather than the left, be sure the salesperson puts that on the work order. Don't assume they do just because you talked about it!! If I were to improve this product, I would: 1. Put a light in the freezer 2. Give the freezer a little more room, especially in the door (some frozen food boxes didn't fit the new door). I couldn't fit everything I took out of my old freezer 3. Allow the buyer to change the height of the shelves in the fridge door 4. Make it easier to change the freezer shelf height (it was REALLY hard to change and there were NO instructions included!)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Broke down in less than 2 weeks

    Posted
    Michelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am very disappointed in Frigidaire in general. . My prior Frigidaire's Freezer part would not work. ( it was less than 5 years old ) and could not be repaired so I purchased a new refrigerator from Best Buy. The delivery and removal of the new Frigidaire was excellent. However in less than two weeks the brand new Frigidaire stopped working - this time the freezer was okay but the actual refrigerator part broke. Even freshly purchased milk would spoil. I will say that Best Buy was very good about my returning the defective refrigerator and swapping it out for a new one. I just hope that this new refrigerator works. I did purchase an extended warranty this time around. I would not recommend this model of refridgerator based on my experience with the model.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hello Michelle. Thank you for taking the time to share your comments. I can certainly understand that you have some concerns about the future. This is absolutely not the experience we wish upon any of our consumers. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna Frigidaire

  • Rating: 4 out of 5 stars

    great fridge for the money!

    Posted
    heavyrotation73
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this fridge to replace a 15 year old fridge that was dying. I was not sure what to think, as some of the reviews said the fridge looked nice, but was loud. I don't know what kind of fridges those reviewers had, but this one was much quieter than the one I had before. Yes, it does occasionally (maybe once every 2 or 3 hours), sound like mice are running around inside the fridge, but is really not very loud at all. I do love the stainless steel look of the fridge. I was really stuck because I had a certain cut out space, so I was limited in refridgerator purchasing options. Luckily this one looks great, but it is quite the fingerprint magnet. Overall, great fridge for the money. Yes, it is not silent, but my kitchen is near my living room / home theatre area, and it does not bother me whatsoever.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed - Lots of Noise

    Posted
    JW0192

    I purchased this item to replace a similar refrigerator from another brand that was making irregular noises. To my surprises, the Frigidaire FFTR1821TW makes a lot of noise on a consistent basis. When inquiring about the noises with the manufacturer, Frigidaire assured me that the loud, popping, gurgling, and boiling noises (their words, not mine!) were to be expected in normal operation. While the unit cools well, it does not do so quietly. I'd go as far as to say the noise is often disruptive. I must not be the first to complain, because Frigidaire has provided me with two different "sound guide" documents that detail all of the noises coming from the appliance. I'd recommend purchasing from a different brand that offers a model that operates quietly.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not for big family

    Posted
    Busymomma

    We bought a house and this was the only size refrigerator that would fit in the space made for the fridge. The over all look is nice (we got the matching gas range and over the range microwave). However since day one, the freezer door will not stay closed. Each time someone gets into the refrigerator, the freezer door pops open just enough to to let the ice, ice cream, etc melt. It’s quite annoying let me tell you. To keep the gallons of milk cold, I have it set to just below the coldest setting but then things on the top shelf freeze. I like to get groceries once every 2 weeks but because we are a larger family, I usually have to cut back on cold stuff because not every thing will fit in this fridge. So I find myself going to the store often for refrigerated items and gallons of milk.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Busymomma, thank you for your time and willingness to share your opinion. One of our goals is to deliver excellent customer service. Your feedback will help us understand our strengths and identify areas for growth. ~Jennifer Frigidaire

  • Rating: 5 out of 5 stars

    Solid refrigerator

    Posted
    Biznizzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Old school fridge. No ice maker, touch screens, etc. Just a box to keep my food fresh. Only a few days since it was delivered but doing the job. I’ve seen other reviews complaining about strange sounds but no issues so far. It does sound different than the 20 year old Kenmore that it replaced, but not louder. Freezer not the biggest but more than spacious enough for me. Good door storage, one deli drawer, two produce drawers. The usual suspects. Caught a sale, plus a 35 dollar reward certificate; making the price just right! Solid appliance for those looking in the 500 to 600 dollar price point.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice fridge but....

    Posted
    shawnee3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall a nice fridge. Design seems good, runs quietly and cools quickly. My only gripe with the stainless model is the fact that the doors come covered with a blue plastic film for protection. That's nice but it is awful trying to remove it completely. Doesn't peel off easily and remains around the hinges and impossible to peel off around the door gaskets. Looks terribly messy. According to the installer "you'll be removing pieces for months". The other issue we had was a piece of missing hardware necessary to mount the freezer door handle. I don't think it's worth the extra cost for stainless. Get the white or black model instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Freezer leaks; repairman says that's normal.

    Posted
    secondadonna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Since day one, freezer leaks water into the refrigerator unit. Have to keep a bowl there to collect the water. Repairman came and said I had the freezer set too cold. However, when I set the freezer lower so it doesn't drip, my ice cream melts. When I set it so the ice cream stays frozen, the water drips into the refrigerator again. Best Buy said they would send another repairman, but sent the same one. Frigidaire no help. Will try to return to Best Buy. DON'T BUY.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Thank you for taking the time to share your review, secondadonna. We understand how frustrating this may be for you and your family. Typically, items in your freezer will freeze at about 20 degrees but ice cream needs to be much colder (below 15 degrees) to harden. I do recommend try keeping your ice cream in the rear of your freezer section. If you should have any additional questions, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. –Jennifer Frigidaire

  • Rating: 4 out of 5 stars

    nice sleek looking fridge! love the deli drawer!

    Posted
    Macgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked this model because it had a deli drawer and it's sleek look. It was on sale at the time when I was only looking to get a white refrigerator. The additional $50 was worth it. I then saw negative reviews how this is noisy like a pinball machine. But I don't really hear a whole lot of noise. I took a star off because the doors at times don't close when you thought it did close. Some ice cream melted because of this. We just have to give it the extra push to make sure the doors are closed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Refrigerator for our outdoor Kitchen

    Posted
    ShipwithJane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We recently went through a hurricane in 2017, the refrigerator was in 2 feet of standing water, it still ran for another 14 months after the hurricane. It stopped freezing ice and we knew it was time for a new refrigerator, I purchased the exact same model because I know it can withstand pretty much anything. The first refrigerator we had for 6 years, which we had outside in south Florida weather conditions. It is a great refrigerator and the price is makes it even better.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A little disappointing

    Posted
    Remod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good enough for the price, especially since being used as extra fridge in the laundry room. Online description led to believe came with an ice-maker, it doesn't, it is an optional feature. Drawers are small and flimsy. Shelves seem to slide forward, I guess they are supposed to do that. The jury is still out whether or not I like this feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Frigidaire refrigerator

    Posted
    FLG3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The refrigerator overall is performing well. My wife was not happy that the doors were not installed on the correct side, but we all have learned to adapt to that. The refrigerator also makes weird noises that are normally associated with units that dispense ice & water. Our unit does neither. The installer of the fridge was very professional & courteous.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi, FLG3! Thank you so much for taking the time out to provide us with your feedback. We understand that some sounds coming from your refrigerator can be a little weird. Your refrigerator may make sounds such as vibrating or humming, which are apart of the normal operations. You are also able to locate any sounds that may occur in the Use and Care Guide, which you are able to view with the following link, http://manuals.frigidaire.com/prodinfo_pdf/StCloud/A01060802en.pdf on page 18. If you are experiencing any unusual sounds, please reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience. Kindly, Ciara Frigidaire

  • Rating: 5 out of 5 stars

    Inexpensive Option

    Posted
    Linda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased for use in the basement wet bar as a beer fridge. Works great, and a better option for us than an under-the-counter fridge which we originally purchased. Overall it's a basic fridge but was a great buy with the sale. There is some insulation extruding from the door panel, but this is minimal and customer service said it is normal for these type of fridges. Comes wrapped in blue film that is a pain to remove, and we are still finding pieces still attached.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent appliance for the cost.

    Posted
    SMB63
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We are restricted by the area a fridge is placed in. So the measurements had to be our first priority. Freezer is definitely a little louder than we are used to, but not obnoxious. Wish the shelf placement had more options and the trays are very cheap plastic now, but that seems to be the case with most appliances I looked at. Over all for a smaller fridge, this is a good option.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT REFRIGERATOR

    Posted
    KRATCHET
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is our 2nd Frigidaire refrigerator - we bought one when we lived in Philly and left that one for the person who bought our home. The old refrigerator left to us by the previous owners starting dying and we decided we wanted the exact same one we had bought in Philly. SO we went to BEST BUY'S and ordered it and it is now here in our kitchen purring away. AWESOME

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent beer fridge for the garage

    Posted
    GoHawks425
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sale price helped make the decision but for the money, the fridge is a great value. Nothing fancy but it gets the job done and makes a great backup fridge for the one that is in the kitchen. The guys that did the delivery & install were also really good. They arrived on time and were courteous. They made sure the fridge was leveled and hauled away the debris. No complaints here!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Buy!

    Posted
    Bobbi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the new Frigidaire refrigerator. We needed an inexpensive refrigerator for our garage. At Best Buy we found one that had a small dent in the front. We couldn't refuse the mark down price. All workings of the fridge are absolutely perfect. Just what we needed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT FRIDGE

    Posted
    JimSport
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wanted a 2nd fridge in the utility room for extra cold storage for things such a cold drinks, vegetable and milk. Also nice to have more freezer space to store meat when there is a sale. This fridge really fills the bill. It was inexpensive, not overly large but plenty of space. It has worked beautifully and exceeded my expectations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good-looking and priced right

    Posted
    M2Prosim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for a stainless steel refrigerator for an apartment I rent out and chose this one above the rest for its looks, price and size. It's a lovely fridge and doesn't have a lot of bells and whistles, which is fine because I presume that less can go wrong with it. Very happy with the purchase and the delivery, which was smooth and dent-free.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A fridge for our condo

    Posted
    stanccss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this to put in our condo, which has less space than our house does for appliances. Good pricing as always at Best Buy. The only issue we have encountered so far is the annoying blue plastic covering the fridge to protect it. It is nearly impossible to remove all of it since it goes into the seal of the door. Why would the manufacturer make so hard to remove.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hey stanccss! I recommend applying a few drops of mineral oil on a microfiber cloth to help remove the plastic covering. I hope this helps! Please feel free to reconnect with us should you need additional assistance. Kindly, Courtney Frigidaire