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Customer Ratings & Reviews

Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 66 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 66 Reviews
  • Rating: 1 out of 5 stars

    WORST FRIDGE, WISH I NEVER BOUGHT IT!

    Posted
    blahblah1010
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If I could rate this product at a zero, I would...bought the 1st weekend in January and as of date the service guy will be out to work on it a 3rd time. It sounds horrible with a bad thud thud thud, which then will turn into what sounds like a muffled weed eater running, and sometimes that will turn even into a higher pitches sound. It's so bad, I can hear it over my TV, oh and don't call Frigidaire, the tech that came out, finally heard the issue the second time he was out, recorded and sent to his supervisor (30+ veteran in appliance repair), and even he had never heard of a new fridge making that sort of noise. What is worse is Frigidaire phone Tech's advice was to order a pad and have it installed to basically make the sound manageable...!!! If I could load a video of the noise this fridge makes I would love to..just poorly constructed and even the inside doesn't hold as much as you would think it should for it's size!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    excellent fridge for the price

    Posted
    justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i purchased this to replace my slightly smaller 18.5 cubic ft GE fridge that was on its way out. Be prepared, this thing is noisy while it acclimates and cools down. Once it's cool though, it runs quiet and cold. The rounded edges and overall finish make it seem a little fancier than it really is, which is nice. There aren't a ton of options for shelf height, but enough to be functional. my only two "complaints" are that the drawers have slanted backs, which greatly reduces their capacity (which isn't great for me since 90% of what we eat if fresh produce) and the additional 2 cubic ft over my old fridge is in depth, not width. meaning in order to utilize the additional space, you have to lean down and reach alllll the way to the back. still, so far it's an amazing fridge for the price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice and roomy

    Posted
    Rich
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The entire process from order to hookup was top notch. The fridge is gorgeous and roomy. The temperature is set on the recommended and my wife and I are amazed how much colder things are compared to our ten plus year old Frigidaire. Highly recommend. And now the delivery crew. They called within 20 minutes of arrival. Very professional. They carefully unpacked it and was extremely careful entering into my home. Not once did they "ding" the wall or appliance. Overall 100% satisfaction! Highly recommend! Two thumbs up!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Third Time's the Charm

    Posted
    nomtank
    • My Best Buy® MemberMember

    I bought this fridge, and the first time it was delivered, there was a giant dent in the side. The second one I had delivered, the freezer would not get cold enough to freeze ice cream, so I had another exchange. I'm on my third fridge right now, but this one seems to be functioning as intended so that's nice. I took off a couple of stars because these seem to have inconsistent quality, so definitely keep an eye on it during the 15 day grace period from Best Buy. The door shelves are also a little flimsy and have gaps in them, so smaller stuff may slide through it. Other than that, the fridge does the job.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hello, Nomtank! We appreciate your review! We sincerely apologize about your previous experience with your Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerators. We make every effort to manufacture quality products, our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement.~Briana Frigidaire

  • Rating: 4 out of 5 stars

    Noisy but keeps food cold

    Posted
    NewHomeowner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When the 14-year old fridge that came with my house broke down suddenly and unexpectedly, I was overwhelmed by the number of replacement choices at the store. The friendly salesman recommended this particular refrigerator because Frigidaire has a solid reputation, and the unit met the dimensions of my small kitchen. Little did I know that it would run so loudly. It's not a discreet hum either; it is a noisy drone similar to the dial tone of an old-school analog phone. Noise aside, the fridge is roomy inside, and it keeps my food good and cold. Let's hope it outlasts the previous fridge!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Cost effective!

    Posted
    BusyGrandma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We needed back-up storage for entertaining with a growing family. I did a lot of research before purchase for the most reliable and efficient capacity for a garage refrigerator. Also I needed a refrigerator that could take varying garage temperatures as not all fridges can tolerate heat. This refrigerator meets all the criteria and is so roomy for party trays and extra drinks etc. would do again in heartbeat! On top of reliability, quietness, look, storage capacity, I got it on sale!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect replacement refrigerator

    Posted
    CornishHen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The price of the refrigerator was the lowest I have ever seen. The order turnaround time was quick, and delivery was prompt. (Disclaimer, the fridge did receive a pretty good sized dent at some point during delivery - Best Buy service offered money off or another fridge - we opted for the discount.) Very happy with the product, runs quietly, keeps this cold and freezes well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mid-sized refrigerator

    Posted
    osito
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased for the garage to keep drinks cold and provide extra space when the main fridge and freezer are full. Attractive design. I'd give it five stars except that the storage in the door is a little awkward. It's good for milk jugs and larger items, but the front edge is a little short to hold 20 oz water bottles upright if the shelf isn't fairly full.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator for the price

    Posted
    ccheung
    • My Best Buy® MemberMember

    This is a great refrigerator, lots of space in the freezer and runs fairly silent. There is a slight hum when its on, but its not noticeable unless you're standing right next to it. I'm 6ft tall and this refrigerator is almost as tall as me. Ordering was a breeze, but the delivery was a nightmare. There was a dent on the side of it, but it doesn't affect the performance and I wasn't too concerned about it

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A fine choice and a good price

    Posted
    Marshside2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am a bachelor who really doesn't want to go to the supermarket very often so I looked. Also, I'm not much interested in bells and whistles. This 19 cu. ft. Frigidaire has a HUGE freezer and deep in-the-door shelves. These features mean convenience to me and while Consumers Report did not rate this specific model, the Frigidaire brand garnered consistently high marks. I'm very pleased.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Price, Slightly Louder than others

    Posted
    LeeLibrary
    • Verified PurchaserVerified Purchase

    Great refrigerator for the price. Excellent internal configuration, lighting, drawers, and shelves. It is a bit louder than most fridges, so I wouldn't recommend this for a studio apartment or other config where you are sleeping in the same room. I chose this brand over others due to it's high rating by Consumer Reports.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice and roomy

    Posted
    Annie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great fridge! Good size. Can fit plenty in it and we have a household of 5 who all seem to like different things to eat!!! It hums a little louder than my last fridge, but I honestly don’t hear it beyond the kitchen so it’s fine. Keeps things evenly cool. Well organized storage space. Super happy with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Basic Frig

    Posted
    spooly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this Frigidaire 20.4 top freezer for almost nine months. Pros: Simple and reliable. Glass shelves and efficient door and bin storage. Cons: Freezer shelve a little light weight but adequate. Can make some compressor sounds when running but nothing you don't get use to after awhile.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful stainless fridge with a great price

    Posted
    intuitive
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a very basic nice refrigerator that fits perfectly in my kitchen. I have a very specific space and this unit met my specs and looks great. So far no problems, runs quietly and is spacious. I like that the shelves can be smoothly pulled forward.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect fridge for our needs

    Posted
    Susan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We needed a nice fridge for our garage and/or laundry room that did not need all the bells and whistles but was big enough to and still nice. This fit all the needs we had and we love it. Great price!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good other than some dings

    Posted
    copyblueleader
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Waiting on replacement. Drawer broke during install, door doesn't shut properly, and no cover for right side handle mount. Freezer/ice maker great and roomy! Fits perfectly in our spot.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Frigidaire Refrigerator

    Posted
    Ninash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not happy with this purchase. It doesnt hold bulky storage containers or more than two gallons of milk on each compartment without it looking like the glass will buckle.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi Ninash. We hear your voice and appreciate that you've taken your time to share your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. If needed, please contact our customer service team to discuss further by calling 1-888-203-1389 Mon-Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna Frigidaire

  • Rating: 5 out of 5 stars

    Great fridge superb price

    Posted
    Momto5
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have had fridge about a month. Works great. Great space! Price was amazing for this size fridge! Holds a lot. Love the door space! Fridge is textured slightly. Excellent purchase!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    New Refrigerator

    Posted
    Raerae1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a new refrigerator and cost was a big factor.The size is very adequate for my kitchen.I am somewhat disappointed that frost has appeared around the freezer door.I will need to have that checked out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Second Fridge

    Posted
    jojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great fridge for the garage. We just moved into a new house and had to have a second refrigerator and this met our needs. It was a great price and had free delivery! Fits perfect in the garage.

    I would recommend this to a friend