Customers love the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System, highlighting its great overall performance and huge capacity. Many appreciate the amazing ice maker, convenient temperature controls, and modern design. The primary concerns mentioned are the noise level and the quality of the interior lighting.
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Page 8 Showing 141-160 of 621 reviews
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Refrigerator and Delivery.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The refrigerator is fine. It is exactly what we ordered and has been able to keep up with our ice usage. The food stored inside is well kept whether it is frozen or refrigerated.
The issue we had was with the delivery. Pictures were knocked off the wall and broken. There is a slight dent in the side of the refrigerator. We had paid for it to be hooked up to the water, which our other refrigerator had been, and they stated they could not do it. When they took out the old refrigerator, they broke pieces off of the appliance and did not bother to clean it up. So the refrigerator itself is a 5, the delivery is a 1, just because they actually delivered it and plugged it in.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product so far! I love being able to organize the freezer now instead of just throwing stuff in it and forgetting what was in there. I wanted a side by side and glad i purchased one!
This reviewer received promo considerations or sweepstakes entry for writing a review.
We love this fridge! We have not had any problems and we have had it for almost 2 years. The water and air filter are very easy to change and the size is perfect for our family.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Refrigerator seems to be working very well was glad to purchase it when we did. Installation Team did an excellent job in and out in a very efficient manner.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've owned this refrigerator for less than a month and I'm already satisfied. You can't go wrong with the Frigidaire brand, my last fridge was also Frigidaire and lasted 15 years.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Foolishly, thinking that other reviewers were exaggerating and because I so definitely wanted a unit with adjustable shelves, I ignored the negative reviews of this unit.
Here are the cons:
(1) It's noisy. It's very noisy. It was initially quite loud at start-up, but that was gone by the end of the day. The problem is the nearly incessant hum that remained. Two weeks after installation I've only heard it not humming twice when the door was closed. When one opens one of the doors, the hum stops. This is so irritating as it reminds one of what silence is like. Any person who spends a lot of time in the kitchen, or who loves to gather with friends and/or family around the kitchen table, should be warned. They're either going to have to deal with an annoying hum or turn on a radio to override the noise coming from the fridge.
(2) When one uses the ice dispenser ice spews out all over the floor. This is true no matter how high one holds a glass and regardless of whether the ice sought is cubed or crushed.
(3) The tray at the bottom of the ice dispenser if a flat plastic gray one which dirties up promptly with stains from the melted ice. So plan on having to wipe it clean frequently. It should have been a grilled tray.
(4) On the coldest setting the things inside are not as cold as I like, particularly the liquids.
(5) The little booklet that comes with the unit is entitled "Refrigerator use & care". Inside there's nothing about the actual use and care. There are lots of warnings about this and that, information on installation, removing the door, and connecting the water supply, but silence on the actual "use & care" of the unit. A guide to changing the inside temperatures and the actual daily "use" of the item would have been appreciated. (Perhaps such information is on-line, but corporations shouldn't ask me to purchase their appliances and then ask me to use my time, which clearly my most valuable asset, to go searching on the internet.)
(6) Another con which may pertain only to me. When I went to the Frigidaire sight to register the unit I was told that the model number FRSS2623AS was invalid and that no such model existed.
The pros:
(1) It has adjustable shelves. When I first began searching for a new refrigerator I was shocked to discover how many units came with static shelves. Who wants that?
(2) Though it will go shooting all over the floor when one uses the dispenser, there is definitely an adequate amount of ice available.
So, while the pros are nice they are far outweighed by the cons--particularly the incessant hum and, to a lesser extent, the way that ice spews out onto the floor when using the ice dispenser. I don't buy appliances with any great frequency so I'm unaware of what the standards are now, but I'm really surprised that a unit with the flaws noted here was ever designed in the first place and then approved to be sold by the company's executives. That's the reason for my very low rating. I do appreciate the pros, but with a few adjustments Frigidaire could have had an exceptional product.
Hi ChuckM612, thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the level of detail you provided, and we’re very sorry to hear that your experience with the refrigerator has been so frustrating. We understand how disruptive constant noise can be, especially in a space like the kitchen where people gather, and we recognize how irritating it must be to notice the silence only when the doors are opened.
We’re also sorry to hear about the ice dispenser dispensing ice onto the floor, the maintenance concerns with the drip tray, and that the cooling performance on the coldest setting hasn’t met your expectations. These are certainly not experiences we want for our customers, and we understand how disappointing it is when daily-use features don’t perform as intended.
Your comments about the Use & Care documentation are completely valid. We agree that clear, accessible guidance on everyday operation, such as temperature adjustments and routine use, should be easy to find without extra effort. We also regret the difficulty you encountered when attempting to register your model number online, as that should be a simple process.
We do appreciate you noting the adjustable shelving and adequate ice production as positives, and we understand your disappointment that these benefits were outweighed by the issues you described. Your feedback regarding design and usability is extremely valuable and will be shared with the appropriate teams, as it helps guide future improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our team would be glad to review your concerns further.
Thank you again for your candid feedback. We truly regret that this product did not meet your expectations and appreciate you taking the time to let us know. Have a great rest of your day. - Maico