The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 127 reviews
Rated 5 out of 5 stars
Wager & washer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Equipment is one of the best . Very easy to use and convenient. I lover my new washer and dryer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had it since July 2023. It becomes unbalanced quite often and is not capable of handling blankets, sheets, bedspreads without becoming unbalanced. And then I constantly move things around in the drum and it doesn't work. The agitator isn't great, either. Lastly, it isn't capable of dissolving tide pods or dry or wet detergent. Instead, the residue stains the clothes/items and you have to rewash then. Also, when I touch the side of the drum and agitator, it sounds like water is sloshing around somewhere underneath the drum.
I went with Frigidaire because that's what was there before, but this model is not good. I'd like to get rid of it. It's taxing and not worth it.
Thank you for reaching out and sharing your experience with your washer. We understand how frustrating it can be when a machine doesn’t perform as expected. The issues you’re encountering, such as frequent unbalancing and difficulty with larger items, may stem from an overloaded drum or uneven distribution of laundry. When washing heavy or bulky items like blankets and sheets, it’s important to ensure they are evenly distributed in the drum.
Additionally, regarding the detergent residue, it could be that the water isn’t reaching the detergent dispenser properly, which can happen if the washer isn’t leveled correctly or if there’s a blockage in the dispenser. To resolve these issues, we recommend checking the leveling of your washer and adjusting the load size, making sure not to overload it. For detergent, try using a smaller amount or switching to a liquid detergent to see if that helps with dissolution. We appreciate your feedback, and we hope these suggestions improve your washing experience. If you need further assistance, connect with us via Live Chat or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist. -Yhano
Rated 5 out of 5 stars
Stackable Satisfaction
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has been the best purchase made all year! Absolutely love how quiet and efficient this unit is.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only thing I like about this machine is a large capacity.
On the front of it it's saying "Quiet Pack" Machine is very far
from Quiet.Washer making very Loud and Annoying noise.
And this one is a Lemon with defective computer.
Frigidaire customer service is Awful including people in charge.Nobody knows what they are doing.Company that works for Frigidaire have a Very bad review.Took me 1 month to get a company with tech who knows what he is doing.
Hopefully I will get a computer for this machine and my odyssey will be over.
All my appliances are Frigidaire.This is first time with so much
problem.
Thank you for sharing your experience, and I’m truly sorry to hear about all the issues you’ve faced with the machine. It’s frustrating when something that should be convenient ends up causing so many problems. I completely understand your disappointment with both the noise and the ongoing technical issues, as well as the challenges with customer service. We certainly expect a better experience when we trust a brand, especially one we've used for all our appliances. I sincerely hope that once the computer issue is resolved, everything will work smoothly for you. If there’s anything we can do to assist or help in this process, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Rated 1 out of 5 stars
Lemon
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This machine didn't work properly right from the beginning. The dryer is fine but the washer has multiple problems. It starts and stops several times before it fills with water on the wash cycle, the agitator makes a strange buzzy sound when it works, and the spin cycle starts and stops THIRTY times before it finishes. The Normal cycle takes over an hour and five minutes to complete. It's possible we received a bad unit, but our confidence has been shaken. We have arranged for the machine to be picked up and we will be getting something else.
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Rated 3 out of 5 stars
Nightmare from BEST BUY
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product itself was fine, it was a replacement for the standing unit that died after only 5 years of usage.
Hi Paul M, thank you for sharing your experience with your replacement unit. I’m glad to hear that the product itself has been fine so far. At the same time, I completely understand how disappointing it must have been to have your previous unit stop working after just five years of use.
We’re committed to making reliable products that last, and your feedback is important to us as we strive to improve. If you ever have any questions, concerns, or need assistance with your current unit, please don’t hesitate to reach out.
You can connect with us anytime via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thanks again for choosing Frigidaire, and have a great rest of your day! - Maico
Rated 4 out of 5 stars
Great capacity
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great capacity for both washer and dryer. Very happy overall, could be less beeping.,
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the laundry unit overall. I do wish it could be closer to the back wall. The vent tube from the dryer is the culprit. So it sits out 9 inches past my kitchen counter top. The washer tub is very deep. I am 5' 6" and have trouble reaching the last clothes in the tub.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We had a 17 year old version of this laundry center. This newer version is fantastic. It took some extra reading and "google" to help us to understand the water levels being automatic. It washes our king size sheets with the exact amount of water needed. The clothes seem to be cleaner too. Love this new laundry center.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the huge drum in the washer. It's very quiet when running.and does a great job washing my clothes. The dryer has so many settings and dries my clothes quickly. I am very happy with my purchase.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The salesperson, Brian was wonderfully kind and helpful. He was great in explaining all of the functions of the machine and made it very understandable and easy. I am so pleased with my purchase. The deliverers and installers were wonderful as well! Thank you, and keep up the good work!!!