Customers are pleased with the Gallery 20 Cu. Ft. Top-Freezer Refrigerator's spaciousness, freezer light, size, and design. They appreciate the good quality, energy efficiency, and fingerprint-resistant features. However, some customers have experienced issues with defects and noise.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 103 reviews
Rated 2 out of 5 stars
Broken Upon Delivery
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I enjoy the light in the freezer, the enclosed bottoms on the door shelves, and the full fridge width shelf. But it was delivered defective. When we open the door, the tempeture control unit changes on its own, beeping like crazy. It displays that the new filter is needing replaced and sometimes just turns the whole fridge off. When we close the door, you can hear the temperature control beeps still adjusting. When you close one door, the other pops open. If you dont push the door hard enough, it will bounce back open. It is unpredictable and we risk loosing our food because the replacement cant be delivered for 6 days. You would think with children they would give us a even a temporary replacement today. But I will never trust Frigidaire for these reasons and i am disappointed in Best Buy.
No, I would not recommend this to a friend
Brand response from FrigidaireSupport
Posted .
Hi there, valued customer! We are saddened to know that this has been your experience with your new appliance for a short time. We hope that your replacement will be there earlier than expected. I do apologize for the inconvenience this may have cause you and we know that it is important to have a working appliance. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.
-Jess
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Frig elegant& roomy/Best buy install issue
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
product was good. It looks sleek with the no handle and fits more than similar size 17 cubic feet with handle. Easy to adjust shelf/ Has air filter. Roomy freezer.
Beware Best Buy delivery install was awful and still unresolved. I could see on a dishwasher or microwave an install problem but never expected this mess, still unresolved. They had to switch the door side. The door makes a noise not sure right. I am not tall so I did not see till over a week later they never saved the plugs to use in the holes from the switch. so I have 4 holes on frig I paid 1000+. for. Did not communicate in English. Walking out the door gave me a part and told me to hang on to it. I asked to explain and they did not have English skills to , just said save it. Waiting on Best buy to send someone out. I was supposed to get a window of time tonight for tomorrow and I did not.
I would recommend this to a friend
Cons mentioned:
Door seal
Rated 1 out of 5 stars
close the door
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Gallery fridge is being replaced due to door do not automatically close. I will miss the light in the freezer
This review is from Frigidaire - Gallery 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from FrigidaireSupport
Posted .
Hello. We are truly sorry for your experiences with the refrigerator doors not closing automatically. We are glad to hear that your refrigerator is getting replaced. Should you need us, we are available via live chat on our branded web page Monday through Friday between 8:30 am until 8:00 pm EST on our branded page. -Chris
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Frigidaire Gallery fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had been looking for replcmnt fridge for my garage… I liked that it was a brand I trust, ‘garage-ready’, the capacity, gallon-size shelf on door n being member of TotalTech-took advantage of Blk-stainless steel color for the price compared elsewhere!
This review is from Frigidaire - Gallery 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Lighting, Noise level
Rated 5 out of 5 stars
Excellent fridge; wish doors had handles
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like it so far. Quiet; bright LED light inside; wonderful double width deep door shelves; useful full width deli drawer. The one thing I do not like is the recessed handles. The door doesn't close completely by itself, it needs a push, and who is going to make sure to only push it closed it using a recessed handle? No one--they will just push it shut, leaving grubby fingerprints that are very obvious on stainless steel. I made slightly tacky push "areas" with stick-on neoprene. They work, but real handles would have been better. Also, beware: the steel scratches VERY easily--like if you move a magnet on it, it leaves a scratches.... I learned that five minutes into setting it up.
I would recommend this to a friend
Pros mentioned:
Capacity, Noise level, Overall performance
Rated 5 out of 5 stars
We love this fridge!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Frigidaire refrigerator is great value for the price, even though prices are higher now lately.
This was delivered and set up on delivery and it has worked great.
It did not take long to get cold and the temperature have been steady. No need to set to Maximum cold, it stays in the safe temperature ranges at the middle temperature setting.
The freezer stays at or below -10 and is much quieter than other freezers we have had without needing to set to the max cooling setting.
It is very spacious, the extra 2 feet of storage room over an 18 foot refrigerator is helpful. It is actually smaller in dimensions than the 18 foot refrigerator it replaced.
I would recommend this to a friend
Pros mentioned:
Overall performance, Size
Rated 4 out of 5 stars
So far so good
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good ..: it works well and it fit perfectly in the space I had for it, it delivered super fast, there is only one thing that I did not thought about due to the material finger prints are shown every time you touch the fridge so you have clean the doors constantly
I would recommend this to a friend
Pros mentioned:
Lighting, Overall performance, Size
Rated 5 out of 5 stars
Here it is!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very pleased with the unit and the Installation. Nice size and like the very spacious interior. Lighting is great and it chills nice and fast. Shows nice in the kitchen. Great Brand!
I would recommend this to a friend
Pros mentioned:
Lighting
Rated 4 out of 5 stars
Good option at these dimensions
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good refrigerator. Very few quality options for these dimensions. My only complaint is that they could have made the freezer a bit smaller to make the fridge section a little bigger. Given the size of fridge compartment, seems like the freezer shouldn't be on top, as the fridge requires lots of bending over to find things. Lights are good and strong. It's a little noisier than expected but not unbearable. I would recommend given lack of options for this height/width/depth
I would recommend this to a friend
Rated 4 out of 5 stars
Love it/interior placement too noisey?
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Satisfied with interior and exterior (as advertised). However, it is much noisier than I expected. Maybe I need to put it on a carpet? I do not have it in the garage, so only notice it because it is in the utility room in the house. Other than that I love it (and the Shabbos mode works great for those that care about that feature).
I would recommend this to a friend
Pros mentioned:
Size
Rated 4 out of 5 stars
Simple Fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our fridge stopped working, so we were in need of a quick replacement. We don’t need anything fancy, so this little guy is a perfect fit for us. In fact, we were very limited due to our smaller door frame leading into our kitchen. This was one of the only models that would fit. I have it 4 stars for lack of features, but for what it is, it fits all of our needs.
I would recommend this to a friend
Pros mentioned:
Lighting, Noise level
Rated 5 out of 5 stars
Spacious refrigerator
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Surprising spacious inside, and it also has great lights inside. I’ve had this refrigerator for 2 years and it is quiet and efficient.
I would recommend this to a friend
Pros mentioned:
Capacity, Lighting, Noise level
Rated 5 out of 5 stars
Cook n bottle washer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am pleased with this.
Quiet, roomy, well lit.
I would recommend this to a friend
Rated 3 out of 5 stars
Best Buy could do better.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Delivered three weeks ago with two parts missing. One was cosmetic cover for exposed feet. Best Buy claimed unit only requires one when it clearly needs two as it has two feet. Told me to contact Frigidaire, who agreed it uses two and sent me one. Best Buy's parts tracking system messed up on refrigerator light parts, so the frig was finally repaired this week. Repair person was very good, we'll see how well the refrigerator works. This one replaces another Frigidaire that stopped defrosting after eight years.
I would recommend this to a friend
Brand response from FrigidaireSupport
Posted .
Hi, Wellsee, we apologize that this has been your experience with your appliance in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Rated 4 out of 5 stars
Good Fridge for daily use
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good fridge. Interior is good quality. Not a fan of Styrofoam in the air duct. It almost seemed like it needs to be removed when it was delivered. Continue to hear sound like water trickle at the back of the refrigerator.
I would recommend this to a friend
Pros mentioned:
Overall performance, Size
Rated 5 out of 5 stars
Nice to have Frigidaire refrigerator
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The refrigerator is compact and working good. No issues to report.
I would recommend this to a friend
Rated 5 out of 5 stars
Great fridge!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We wanted a fridge that matched our other appliances but didnt want to spend 2k. We got this one on sale for $800 and it worked out perfectly! Nothing fancy but we’re happy with it :)
This review is from Frigidaire - Gallery 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 4 out of 5 stars
Good choice if it fits in your kitchen
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has a lot a great features, as others noted, not the quietest model out there. Will make some 'popping' sounds every now and then and fan noise when running. Love the LED freezer light, fingerprint resistent front size, tempature consistency and storage capacity
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Great Product
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had this refrigerator for a couple of days only but so far, I am happy with it. It is slightly smaller than my old refrigerator but is more practical and will fit about the same number of things. I can put large things in the door which I couldn't do on my old refrigerator. This leaves more space on the shelves for other things. My old fridge lasted for about 20 years; I hope I get the same from this one. Time will tell. The doors won't close by itself like on other refrigerators so I must get used to closing the door myself. The door stays open while you get your stuff and when you push it to close it stops midway and you must push it to close all the way. Not a problem for me because I don't need to hold the door when I am taking out multiple items and I like that. I just must remember not to go away without closing the door. Overall, I am happy with this purchase.
I would recommend this to a friend
Pros mentioned:
Overall performance
Cons mentioned:
Control panel, Door seal
Rated 1 out of 5 stars
poor quality product and poor service
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When you close main door, freezer door opens up and vice versa.
Lights broke 3 times on warranty and Frigidaire did not fix the issue. Temperature control button is not working - it is stuck on one setting that freezes over products in the main chumber. One nice feature is the looks - it does look nice.
This review is from Frigidaire - Gallery 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from FrigidaireSupport
Posted .
We're sorry to hear that you feel this way. Please know that we strive to produce quality products, and your feedback does not go unnoticed. We can understand your disappointment, and we want to help make this right. At your convenience, please connect with us via Live Chat, or call us at 1-800-374-4432 Monday-Friday 8:30 am-8pm EST, and we’ll be happy to assist.-Angel