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Customer Ratings & Reviews

Your price for this item is $899.99
The comparable value price is $999.99

Customer reviews

Rating 3.9 out of 5 stars with 104 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are pleased with the Gallery 20 Cu. Ft. Top-Freezer Refrigerator's spaciousness, freezer light, size, and design. They appreciate the good quality, energy efficiency, and fingerprint-resistant features. However, some customers have experienced issues with defects and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 104 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    A great buy at best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the refrigerator we wanted and it was available on hand at best buy. While other major appliance stores were out of stock on this refrigerator and others were considered, best buy vibes in and his a home run with availability and delivery within a couple of days. The entire purchase and installation was smooth. We did a lot of research on this product and we are very happy with the quality of the product inside and out. It's quiet and keeps everything fresh. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Space and Cooling. Great energy effeciency.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BlackStainlessSteel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid refrigerator. Spacious and the color is right.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Frigidaire gallery fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and super quiet. I recommend buying!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Stylish

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is stylish and works great. There is plenty of room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my new fridge. Looks so sleek. Never knew I would love a light in my freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Its bigger than I thought! Holds a lot and cools really well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Lighting

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great second fridge. Nice looking and well appointed with large shelves and excellent lighting, including the freezer. It’s only been a month but so far I am pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Good little refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice extra refrigerator. Both freezer and regular compartment have adequate space. Quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Lighting, Overall performance

    Rated 5 out of 5 stars

    Great fridge !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic fridge. Cools well, well lit, functional and good looking interior.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to go with The Gallery Frigidaire line. We did no handles which is nice not bumping into. The shelves in the door are extremely sturdy and it’s a little deeper than my old refrigerator. I can fit 1/2 sheet pans and full length aluminum foil pans in there.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Roomy and sleek

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and roomy fridge. We had zero problems since we bought it. The smudge proof is a wonderful thing to have. If you leave it open for a certain amount of time it will beep to notify you. The Pure Air Filter is a nice built in feature , you don't have to have baking soda sitting around.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Trouble with freezer door closing/staying closed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had this frig delivered yesterday. Freezer door drags on the frame and doesn't shut easily. You have to push it hard to make it shut and seal. Then, "every time" you close the lower door, it pops the upper freezer door partially open and it is no longer sealed. Also, even when you push it hard and see that it is sealed - then you come back later and it has become unsealed and is partially open - causing temp to rise and make the frig motor have to run more. It's totally unacceptable. I have called Best Buy and they are to come check it out. But I am so disappointed and since other reviewers have complained about this problem, I am afraid that even if it is replaced - that a new one will have the same problem. I thought I was getting better quality by getting a Gallery model, but evidently not. I'm 73 and used many refrigerators over the years and never has a door been a problem. Imagine- a frig with doors that won't stay shut/sealed and take extra effort to close every time. And to push the freezer door shut, you have to push on the outside of the door, leaving smudges all day long every time you close it. I shopped for 2 months and thought I'd picked out a good one, so now am very disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Control panel

    Rated 1 out of 5 stars

    Still waiting for a working fridge after 5.5 weeks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge came broken and damaged: outside scratched, light not working, and controls not working. Unable to change the temperature of the fridge section, so it freezes all the food. After rescheduling 4 times, 2 deliveries were cancelled with no explanation and 2 attempted deliveries were unsuccessful as they tried to give us more damaged fridges. All in all we have spent hours on the phone with customer service. Beyond disappointed with Best Buy.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
      Best Regards  

      -Christian Frigidaire

  • Rated 5 out of 5 stars

    pleasantly surprised!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a fan of Frigidaire refrigerators because of the inferior quality - but it is one of the only brands that fit in my limited space. I recently purchased this model, and I am pleasantly surprised: it’s more spacious than I’m used to, and temperature is perfect midrange. The shelving is better made and sturdier than models I’ve owned in the past. Frigidaire is on the right path, it seems.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent temperature control

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has much better consistency in temperatures throughout the interior and has not had episodes of freezing the produce, etc. It is also extremely quiet unlike the 22 year old Maytag it replaced. So far, we are glad we made the change.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Lighting

    Rated 5 out of 5 stars

    Steel Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigeration. I love how it’s a light in the freezer. Very spacious.

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model for a vacant apartment. It was plugged in for about a month but was not in use since the apartment was not ready. The protective wrap was still on the refrigerator. The temperature controller and lights were not functioning. A technician came out promptly and determined that a couple of circuit boards were out on this brand new unit. It took 2 weeks for the parts to be delivered and I was offered to purchase an extended warranty which I decided would be a good idea with this happening. The appointment was made 2 weeks in advance to allow for the parts to be delivered and I was confirmed the day before for an 8am-12pm window. I was cancelled 9 mins before my window started the day of the appointment with no explanation. I was given another day but this time with a 9 hour (8-5) window. Horrible customer service on a brand new unit.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, John! This is not what we want to hear. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.

      Rest assured that we will work closely with our technicians to resolve it and are committed to delivering and replacing the part that is needed for the repair as quickly as possible, so you and your family can get to enjoy the appliance for more years to come. I'm sorry to learn that your service appointment was cancelled at the last minute and you were given an 8-hour service window.

      If there is anything we can do to improve your experience or have any other specific assistance with your refrogeratir, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan Frigidaire

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    nice refridgerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice frige for the price. Looks great. Does not take up a lot of space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge for the price. large inside. plenty of room in doors.

    I would recommend this to a friend