Customer Ratings & Reviews
- Model:
- GCCI3667AB
- SKU:
- 6495870
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the Gallery 36" Built-in Induction Electric Cooktop's fast heating speed, with many praising how quickly it boils water and cooks food. The cooktop's ease of use and cleaning are also frequently highlighted as positive aspects. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Safety features
Super fast hearing induction range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast hearing induction range. Lots of good safety features for households with kids
I would recommend this to a friend Not reliable, poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was delivered in an open box with no user manual. I had to download installation instructions and owner manual from the website. It worked great until it quit in the middle of a dinner party two weeks after installation . Absolutely horrible customer service from Frigidaire. It took two weeks to get a technician to service and when he arrived he didn't understand the wiring and left without resolving the issue. A week later the second technician arrived without reading the notes from the first technician. He left while waiting for "engineering" to tell him what to do. Two weeks later a third technician showed up early, knocked on the door, and left when no one answered without calling or attempting to contact us. When I finally got a hold of him on the phone, he had no idea what he was coming to repair and told me I had to get a new service appointment from customer service. Customer service assigned a fourth technician from a third party affiliate. When I contacted the company to ensure the appointment, the technician had no idea what I was talking about...It has been over a month without a functioning cooktop and Frigidaire seems uninterested in fixing their appliance. I plan on returning and purchasing a different model from a different company. Hopefully Best Buy makes this right.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We are incredibly sorry for the experience you've had with both your cooktop and our customer service. From receiving the product without the necessary manual to the ongoing repair delays, this is not the level of service we expect or want for our customers.
We can only imagine how frustrating it must have been—especially with the added pressure of hosting a dinner party and being without a functioning appliance for over a month. The multiple technician visits, along with the lack of coordination between them, certainly don't reflect the standard we aim for, and we deeply regret the inconvenience.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Super
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sooo happy with this purchase, cooking in less time than before. Highly recommended.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .It is our pleasure to hear your valuable feedback. We're so happy you will have more time now with your family and enjoy more of your cooking. - Ruth
Good value if you get it on sale.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pretty. If you find this at a great price, it’s worth it.
I would recommend this to a friend- Pros mentioned:Overall performance
Great Convection Cook Top, Perfect Fit!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, perfect install by Best Buy Total Connect!
I would recommend this to a friend Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes time to get used to. Ouse isn’t as bad as we feared and is covered with the exhaust fan running.
I would recommend this to a friendInduction cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not happy with the purchase of our new electrical stove, digital knobs are very sensitive. Hard to use and control. Pans sizes has to be ajustes to the size electrical burners. I would like to change this equipment.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you letting us know about your thoughts and feedback about your induction electric cooktop. Rest assured that we will consider your suggestions and endeavor to produce high-quality products. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Love this thing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic so far! Love the features like being able to create one gigantic burner.
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is Great value for money, look very good
I would recommend this to a friendItem arrived damaged. 2 wk wait for replacement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will update my review when I can use the cooktop. We opened the box and discovered that the cooktop was damaged and have to wait another 2 weeks for delivery of a new cooktop. The BB reps were helpful, but I am disappointed w/ a further delay in being able to cook.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your cooktop in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Worst customer service ever experienced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Returned before I ever received this product. Purchased at a HD and had delivered in two days. Recommend the product all day. Do not recommend doing business with Best Buy the company and there concerns for customer has gone down drastically.
No, I would not recommend this to a friend