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Customer Ratings & Reviews

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The comparable value price is $599.99

Customer reviews

Rating 4.6 out of 5 stars with 388 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Fēnix 5X Plus Sapphire Smart Watch as a durable and easy-to-use fitness watch with an outstanding battery life. They appreciate its music storage, GPS tracking, and heart rate monitoring capabilities. However, some customers find the display hard to see, and others feel that it is overpriced and a bit heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 388 reviews
  • Pros mentioned:
    Battery life, Durability
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Ultimate survival watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The excellent battery life alone is a huge plus, no pun intended. You can be camping for a week and still not charge it. Never have to worry about getting lost or worry about having your phone so you can use the maps feature. It works without it. Looks great, very durable. The quick fit bands are awesome, however a little too expensive at $50 a piece, but so is apples. Garmin pay is sweet, but my band doesn’t support it but overall awesome watch i wear it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Fitness tracking

    Rated 4 out of 5 stars

    You get what you pay for...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several different, low-end Garmin models and something always went wrong with it. I finally took the plunge and spent some money for this puppy right here. Man, it is definitely worth every cent I paid for it. It is amazing. It just does everything better than the low-end models. If you truly want to keep track of everything you do all day and want the customizable faces and so you can see what is important to you, then this is the watch for you. If you lift weights, this thing keeps track of your reps and your sets and will allow you to adjust your weight and reps if it's a little off. They do have auto sets but it's in Beta and it's not very good because it doesn't account for rests during sets so you can't squeeze a few more reps in. Once you stop or pause, it will end your set. Really sucks. I wish I could give it 5 stars, but for some reason all of my Garmins have one issue in common... BLUETOOTH CONNECTIVITY ISSUES! This drives me crazy. They need to just switch to Bluetooth 5.0 already. Sometimes my watch will be disconnected and I had no idea or I will go to sync my watch through the app and I will see that my watch is disconnected. Can be very frustrating. Thank goodness it's very easy to reconnect. Double edge sword.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thanks for the positive feedback, we are very happy you are enjoying using our product, if you are experience Bluetooth connection issues we would encourage you to call us at 800-800-1020 or via email at [email protected] Garmin

  • Pros mentioned:
    Durability, Easy to use

    Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first smart watch so there was a learning curve. I’ve had it a few weeks now and really like it. Easy to use with tons of features and really tough.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review. Garmin Garmin

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sensors galore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a Samsung S3 Frontier, I truly appreciate the no nonsense professional grade sensors packed into the Fenix 5X Plus. It actually lasts a full 20 days; compared to charging a watch every 2 days...this is like a miracle. As far the the sensors go, they are scary accurate. I love that I can be tracked, in real time, independent of a cell phone connection. Garmin hit a grand slam with this one. I am now a Garmin watch customer for life, there just isn't anything out there that's on the same level.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily picked this watch for battery life, GPS, Maps, Ox meter and activity tracking at half the price of 6x. I was a little worried about the size and how this will look and feel on my thin wrist. Let me say this is one of the best purchases. I don’t have to charge it for 10 days with most features on. GPS locks on quick and screen size is adequate. I did not buy 6x as it was double the price for just a day more battery and bigger screen. 5x plus sapphire does not leave you wanting more . One thing Garmin can do it to provide the battery saving mode in this model as else you have to manually turn off the activities which you do not need. Overall it’s an excellent watch.

    I would recommend this to a friend
  • Cons mentioned:
    Display

    Rated 4 out of 5 stars

    Nice purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch for outdoor sports enthusiasts! I wish the display was brighter to see all the tracking information this device can display while you are exercising. Easy to download apps and tons of useful features. Some option take up a lot of battery life but in overall, I am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Super all around Smart Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fenix is a pricey option to smart watches but it has more data collection than others that I have priced. Battery life is excellent but reduced when in tracking or map mode. It still gives me days of life and recharges quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitness is life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased due to Apple Watch not providing correct data for fitness activities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything you need !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for training watches for a while and finally I was able to find the watch that fit my needs. It collects so much data that makes your woke out every time more efficient. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Garmin Fenix watches!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got into a Fenix 3HR when it was released and jumped into the 5x Plus because I wanted to upgrade! It was so worth it! They're worth the price since they do so much and track a lot of activities. You won't be disappointed!

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      We are very pleased to hear you are happy with your watch. If you wanted some more information on its use we would encourage you to visit our online support center at https://support.garmin.com/en-US/ Garmin

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one of the best watches ever, really good, and excellent settings

    I would recommend this to a friend
  • Pros mentioned:
    Fitness tracking, Music storage
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    More than a watch it's a life changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying this kind of money for a watch is totally insane......with that said it's been the best watch I have owned, and I have had some good ones. Casio pathfinder and a Suunto just too name a few. First I did major research on this and other high end ABC watches. I looked at all kinds and decided that the garmin was the one. It does more stuff than my phone from 10 years ago. It has maps on to track (cant zoom in on screen is my only gripe about this watch) but it has breadcrumbs and will use it's own GPS. When you download the app your going to find so many cool things, Your heart rate, your o2 level, your stress level, your sleep patterns....yes if you wear it at night it keeps track of your sleeping habits. You can add different activities to the watch, if you walk just hit that activity and start it, it will keep track of distance and much much more. It even maps it on the app. If you Mountain bike it has that, hiking and more. If you like music you download an app and listen from the watch via bluetooth. You can change the face of the watch...you can send text messages back from the watch. I found a cool archery app that keeps track of your groupings. This is my first smartwatch and will never go back. If you like smartwatches and enjoy the outdoors this rugged watch will do the trick.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      We are very happy to hear the Fenix is working out well for you. You might be interested to know that you can zoom in on the map.

      https://www8.garmin.com/manuals/webhelp/fenix5/EN-US/GUID-C404537E-A4F1-419D-84FB-995BAF3C9591.html Garmin

  • Pros mentioned:
    Battery life, Durability, Fitness tracking

    Rated 5 out of 5 stars

    Great watch! Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from Apple Watch to this one! Was hesitant at first because I really liked my Apple Watch! I am very happy with how durable and how long the battery lasts. I can wear it all day and night for several days in a row without worrying about battery. I also love the activity tracking and the ability to map hikes and activities. Love the look of this watch too. At first it seemed rather big but I love the size now that I’m used to it. Takes a little bit of learning to get used to garmin platform but very happy with this and it’s features!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Durability

    Rated 5 out of 5 stars

    Pricey, no doubt, but worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say I have been skeptical of spending this amount of money on a watch, and even after only having it for 5 days, can say it was worth it. This is my first Garmin watch, so believe me I was hesitant to pull the trigger on that amount of for a watch, but glad i did. With that being said - purchased on June 1, 2019 & now June 5th - still at %51 battery life. I have downloaded multiple faces, updated a bunch of fields, added widgets and downloaded over 200 + songs and I've worn it consistently and used it for music and tracking. Being the Fenix 5X Plus, was a little worried about the size, but for 6'2" 215lb guy, not a bad fit, it certainly doesn't feel heavy either. In the past I was so used to the touch screen, so that's a bit of a challenge getting used to, but totally worth the challenge. Being able to get alerts and read certain amounts, connect headphones and not kill your battery all while taking information in and still having battery life is worth it. Kind of funny how we spend money on a watch to last a week or two, when a normal watch with technology can last years - however in this day technology reigns and we use it to our advantage. I would highly recommend this watch for those who are on the fence, as I was and super glad I did go with it. If you're budgeting, I would not recommend splurging money you don't have, but if you can afford it - not the payments - then I would say go for it. With the return policy, that also helps if you have buyers remorse, but I don't see that in my future. Solid build Garmin.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review. Garmin

  • Pros mentioned:
    Battery life, Fitness tracking

    Rated 5 out of 5 stars

    Fenix 5X plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fenix 5x Plus is my first Garmin watch. I have owned it for a month now and so far I have almost nothing to complain about. I was a bit worried about it's size before buying, since my wrist is neither small nor huge, just average. But since there was a good deal at the time, I decided to take the risk and shop online without comparing 5 plus and 5x plus sizes. Couldn't be happier! The 51mm case works perfectly for me. I have to be honest that I'm used to wearing Casio G-Shocks, which are kinda bulky, but unless you have a small wrist, 5x plus will fit just fine. Aside from the included Silicone band, I got a Slate Gray stainless steel band from a local store. The metal band makes the watch look like another watch, would definitely recommend. Sometimes I forget to put the silicone band on and go run with the steel one, it feels kinda loosy and you don't feel the vibrate alerts so much, but all and all, it's alright. Also, the quick release feature is awesome! If you have the budget for a sapphire crystal lens, I would very much recommend getting it. Definitely go for it! You are very likely for hit doorways, desks, car doors and etc with your watch when wearing it all day long. I've seen people complain about the glass getting scratched a week after purchasing the watch. The watch interface is sometimes too complex, with too many options. You will have to go through a lot of menus and press the buttons a lot of times to get the settings right. But most settings can be done through the Connect app on your phone, so it's not a big deal. I have seen a guy say the watch connectivity is not reliable, but I have not had this problem whatsoever. If I leave my phone in my room and go to the kitchen, it displays "disconnected". As soon as I return to my room, it says "connected". No problem at all. Sync with connect app works just fine, nothing to complain. I have not tried navigation yet, but managed to install better maps for my region quite easily. Just google installing maps and you'll see that it is quite easy. As for the watch features, here goes my reviews: -Battery duration is awesome, in my opinion. I leave the 24/7 wrist heart rate monitor on and the battery last for more than 10 days. -GPS + Glonass setting works very fine, although I don't seem to see any difference between GPS only -Garmin Pay does not work in my country (no banks support it), so if this feature is what makes you choose a watch, check compatibility beforehand. There is a link in garmin's website. -Pulseox meter seems kinds useless if you are not hiking big altitudes, which is my case. So I just leave it off for battery saving. -Spotify compatibility works fine, but I had a little trouble connecting my wireless earbuds. Had to go to a place with little signal interference (away from other bluetooth devices, wireless networks and specially my phone), Only then the watch successfully connect to the earbuds. -Original Garmin watch faces are great and very customizable. Connect IQ Store also offers a big variety of watch faces. -As for running/activity tracking, I don't think there is any better equipment. It give you tons of metrics (steps, calories, all-day heart rate monitoring, blood oxygen levels, all-day stress levels, VO2 max, Lactate threshold, weight tracking, sleep monitoring, training effect, performance condition and a lot more). -Smart notifications are handy if you like them. You can see who is calling you, read messages, reply with pre-defined text. I don't think you can compare the smartwatch functionalities of a Apple Watch or Samsung smartwatch, but overall, they are fine. This watch is made for sports, not smartwatch stuff. I turned the notifications off because they bother me all day long, only left call notification on when I'm running, if I happen to be with my phone, of course. -I have not tested the wrist heart rate monitor while exercising, I just use the heart rate monitor strap. Overall, I'm very impressed with the watch. Would definitely recommend it, even though it is pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Durability

    Rated 5 out of 5 stars

    Was an Apple Watch owner. Now a Garmin Fenix owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several Apple Watch versions. I was on the fence when it came to switching and the price of a Fenix made it more difficult. Apple was not helping matters with their prices and low resale value. It is technology and I understand that it doesn't ever appreciate in value. I also had a lot of issues with the fact that it is 2021 and with all of the advancement, and for some reason other manufacturers can make a battery that lasts more than a couple of days on a change. But, Apple, not a chance... Anyway, the Garmin Fenix 5X Plus Sapphire is my first watch by Garmin. After I took it out of the box and charged it completely I have been wearing it since. That was 9 days ago and the battery level shows 58% left as this writing. This is excellent in my opinion. The watch is extremely durable, cannot say that for the Apple Watch as I have destroyed two Apple Watch screens. Pros: Battery life (Winner!) Durability Watch Band (secure fit - optional colors available from Garmin) Feature set (Winner - AGAIN!) Too many to detail, but 2nd gen heart rate sensor (quite accurate vs Apple Watch S6) Pulse O2 - again relatively accurate Neutral: Requires proprietary charge cable ($24 for an extra one) Management software is ok - not great and not bad Round screen vs square screen (Personal preference) Bulky - I actually like this, but some may not like this. (1.2" display) Weight is surprisingly manageable. Cons: Display is not as bright as the Apple Watch. (Some reason could be sapphire crystal and perhaps does conserve battery life so may be less of a con there). Some will not like the display. Not a made by Apple for Apple product - be prepared for all of the Apple "hand off" interoperability not to be there because, well, it is not Apple. I knew this going in, but it is something that any new owner of this Garmin coming from an Apple Watch will have to acclimate to. The sheer amount of features and data logging possibilities with this watch can seem somewhat overwhelming at times. Take a breath and do a little reading. YouTube also has a ton of resources. Bottom line for me: I am glad I made the switch. I would do it again. I don't miss my Apple Watch. I will be a Garmin customer as long they keep putting out this level of device.

    I would recommend this to a friend
  • Pros mentioned:
    Durability, Music storage

    Rated 5 out of 5 stars

    Outstanding watch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around Smart watch. Very accurate GPS that can track and categorize runs, hikes, swimming, and many other activities. Customizable data fields and add-ons truly make work for your specific needs. My favorite feature is the music streaming and storage! Excellent quality, very rugged and durable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice watch, but extremely overpriced.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice big watch with good options for very specific people who might need them, but the screen and button only operation takes away the fun. I got this watch after my Samsung Frontier's battery started to drain in less than 6 hours, I searched and came up to this watch as a long term battery life without needing to recharge constantly or every other day. I like that it is big and looks robust, but I hate the screen, it is a good and weird technology at the same time, the brighter it is outside or directly under the sun, the better and easier to see it, with better colors and details, but in dark spots, you must relay on the backlight, and the more you use that, the faster you drain the battery, not to mention that while using the screen backlight, the colors and details on the screen look awful. I would have kept this watch if I had bought it for a lot less than half what I paid for it, but with the money they ask for this watch, I can buy 4 Samsung Galaxy watches with 5-6 days of battery life, a real bright and nice screen and a lot more options. Again, this is a nice watch, but definitely not worth the price tag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Really Great Watch and Experience So Far!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great addition to my lifestyle. I'll be the first to say I am no fitness expert or avid fitness goer. However, this watch has made me more active with what it offers. Fit and Finish: I was very nervous that it would be too big based on the reviews I have read from others. I don't have the biggest wrists in the world, but wearing the watch is very comfortable. I have had compliments on it (from virtual meetings! It catches people's eye) mentioning it is a bigger watch, but looks very nice. The materials are top notch too! The sapphire glass is beautiful and the stainless steel body is premium looking. Is it heavy? I am not sure, that is subjective based on your experience and needs. I am a more casual user and I think it feels amazing. Software/Data: I like it! It takes some time to get accustomed to how the watch works and what it does. However, after a day or so you get the hang of the basics. The information it tells you is mind boggling. This watch tracks so much and provides you awesome data in simple numbers and graphs as well. The Connect IQ store/app (where you get widgets, apps, and watch faces) has a good amount of options for you to choose from. Overall, everything seems easy to read and informative. The Connect app tells you even more information on your phone. There's a lot to see! Screen: Its beautiful! As mentioned before, the sapphire glass makes it clean and look premium. The screen itself is ideal for me. My previous favorite smart watch was the Pebble from years ago. That watch is no more and I haven't found one similar yet. While this screen is a little higher resolution than that one, it feels the same which I love. Information is clear and crisp. I have not had a problem with the back light - I actually have it at 50% brightness. In the sun or outdoors, it is very easy to read and looks even better! Battery: Unreal. I have had it for seven days. I use it to track yoga/stretching and my daily walks (which uses GPS) and as of writing this it is at 56% battery... holy moly! You charge it and forget the last time you did. Probably my favorite thing so far about this watch. (Note, I don't use it to track sleeping) Overall, I am very happy with this experience so far. The Fenix 5X Plus is comfortable, smart, easy to read, sturdy, and handsome. For the price I paid, I expect all those things to be met and it does so nicely!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great fitness watch.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to think of this as a fitness watch with smart features. It’s killer function over smart watches is battery life, would you rather charge every single night or once a week or less? I’m coming from a Fenix 3 (not HR) and this is a huge upgrade in features. Built in HR sensor seems to be very accurate and reliable. Smart replies to notifications. Higher res screen, more colors, more training plan and app options through Garmin Connect—including quirky stuff like a Back to the Future watch face which looks like the Delorean’s instrument panel. Don’t buy it at full retail, there are frequent ~$150 discounts.

    I would recommend this to a friend
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