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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 466 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers appreciate the Index Smart Scale's accuracy and ease of use, finding it intuitive and easy to set up. Many also highlight the scale's comprehensive information, including bone mass and BMI readings, and its seamless integration with the Garmin app. However, some customers note the relatively high price and find the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 466 reviews
  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not super intuitive to set up. It will share date to Apple but it need the Garmin app to do so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product if u have wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the scale. Accurate and really breaks down body composition. Only drawback is it only works with wifi. I don't have wifi so have to use pair with my phone hotspot every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use smart scale provides a lot of info.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart scale measures a lot of parameters and can store the information for up to 15 people online. This is good for keeping track of progress and analyzing who is making the most progress in a health and wholeness competition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completes the Garmin fitness platform

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this garmin scale completes the garmin fitness platform. It is a great way to measure your body stats and track any body transformations from the exercises you’re doing with your fitness tracker/ GPS/ bike tracker programs, etc. Love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful for keeping track of progress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I'm not sure of its absolute accuracy, it does a great job of keeping track and giving you approximate values which i feel is quite valuable for building motivation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the Garmin Scale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the scale. It works great with multiple people. The only reason I gave it 4 stars is due to the fact the carpet feet don't allow it to work on my carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Does all of the body weight measurements and uploads to MyFitnessPal or other software that is available. I definitely would recommend and buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive scale that is good only for total weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this scale from more than 3 months now. The scale is not behaving properly for these reasons:  1. it's giving two different weights just 10 seconds apart under the same exact conditions.  It's valid to know the scale is on a leveled tile floor.  2. I bought it for to track weight and FAT% while at home on a daily basis, since I am on a doctor controlled weight loss program. I have found that I have had important changes in the FAT% and Water % measured at the doctor's office using the same impedance method (electric current through feet) but the Garmin Scale keeps those 2 percentages about 10% off not showing neither correct values or the trend my % are behaving. 3. There are variations up to 2 lbs (+10% of the total bone mass) on the Bone Mass in weeks while I lose weight. I understand it should be more steady. 4. Occasionally, it has hiccups of 10 pounds in total weight which ended up being not really and fix the next day. Please considere that I have also added to try to weight me several time with seconds apart and moving the scale of the position in the floor to make sure there is nothing that affect the reading. Please note all measurements are taken at the same time (waking up), same conditions about no food or water, before exercise, etc.  These situation made me feel I cannot trust in the indicators the scale offers by the price I am paying ($150+TAX), so I am basically wasting time and money with that info (Total Weight), since it can be provided by a way less expensive scale.  

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for taking time to review your Index Smart Scale. We are sorry to see that you are experiencing some inconsistencies with the data. We would recommend that you ensure that your scale software is up to date. The scale is designed to download any updates through your home's WIFI network. The device page in Garmin Connect would let you know if there are any software updates available. There can also be some differences in how two scales, using similar analysis methods, will display physiological metrics. For more information on why this may occur please use the following FAQ link: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b3d7c340-c5e6-11e5-e505-000000000000}&kbName=garmin. Garmin Customer Care would also be happy to assist you with any questions or concerns that you have. Contact information can be found at www.garmin.com/support. Thank you again for your review and feedback. -JFH Garmin

  • Rated 3 out of 5 stars

    Some bugs to work out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well howevever, if you use the MyFitnessPal App in conjunction with the Garmin Connect app it won’t perform properly. It will sync only your weight. The rest of the data isn’t synced. Which is the whole reason I got the item. What good is the device to track your data if it doesn’t record it. Will be returning the item. Once the problem is solved I’ll look back into it. PS only wants to sync over Wi-Fi and not Bluetooth either.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Hello Jma2369, Thanks for taking time to post a review of the Index Smart Scale. We are sorry that you experienced and issue where all the weight data did not display as expected. We pushed out a fix to Garmin Connect that corrects this issue. We expect that any future weight uploads will display the data as expected. The Garmin Connect team is actively working to restore all previous data so that all of the data displays as expected. If you are still experiencing issues with weight uploads, please send an email to [email protected] for direct assistance. Also, the Index Smart Scale only uploads data using Wifi. It communicated with a phone using Bluetooth for the initial set up but all data is transferred through Wifi. Thanks again for posting a review. -JFH Garmin

  • Rated 5 out of 5 stars

    Makes tracking easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Garmin sports trackers and an activity tracker. This makes it cake to upload and record weight tracking as well, just step on the scale and it uploads to your Garmin account...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost There

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scale performs as promised. Adding users after the first is a bit confusing. The scale also seems to "forget" secondary users from time to time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the consistency!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart scales might not be the most accurate for actual info... but they are fantastic for showing trends! This is the BEST smart scale on the market. I researched every single one so take my word for it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works well but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scale provides a lot of information but it's lack of support for weight watchers is a definite minus.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this scale! The last two I had didn't seem very accurate and weren't nearly as convenient as this one. Tracking my weight has never been easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much data

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to go all in on the Garmin ecosystem and am happy I did with this purchase. Very useful and love all the data - especially how it all integrates via Garmin Connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minor complaints moot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it didn't require every user profile to have a separate Connect account. Seems to have trouble reading below 6% body fat, or I've managed to lose 4% of my weight, but not 1% fat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great scale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Linked up effortlessly with my Garmin Connect. Has all the data I’ll ever need as an old weekend warrior. Working great so far. Glad I replaced my old Fit Bit Aria Scale with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Scale

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This way this scale pairs with the Garmin app and my watch is incredible. I step on the scale, then suddenly all the information is on my phone and watch!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Interesting concept

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say too much about the product since I gave it as a present. the person I gave to seems to like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Garmin watches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is great because it downloads data to your Garmin app. Keeps track of all ur progress and info is at your fingertips. Wish I would have bought this sooner.

    I would recommend this to a friend
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