Customer Ratings & Reviews
- Model:
- 010-01955-07
- SKU:
- 4509504
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the heart rate tracking, battery life, and ease of use of the Vivosmart HR Activity Tracker + Heart Rate. Many appreciate its water resistance and sleep tracking capabilities, while some find the size and display could be improved. Positive feedback frequently highlights the accuracy of its features and the value for the price. A small number of users experienced syncing issues.
This summary was generated by AI based on customer reviews.
Worked great for a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used the Garmin for a month and it worked great but all the sudden it stopped connecting to my phone. I went back to store and was told I had to go though company to resolve issue.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Thank you for taking the time review your vívosmart HR. We are sorry to see that you are having trouble with the device's Bluetooth connection. We would recommend that you remove the vívosmart HR from the phone's Bluetooth setting and then re-add the device once more. The following FAQ will provide information and instructions for paring the device with your phone: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={a84ed9c0-92f9-11e5-4cfe-000000000000}&kbName=garmin. If you are still having trouble Garmin Customer Care would love to help. Contact information for Product Support can be found at www.garmin.com/support. Thank you again for your review. -JFH
Too thick and bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new model is way too thick and bulky to be worn 24x7. I don't care about the wrist HR sensor. Same thing with the new vivoactive, way too bulky. Garmin, don't copy Fitbit.
No, I would not recommend this to a friendNot for handicapped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as gift for my sister who is disabled. She does not have good hand coordination so she was unable to charge device. Otherwise I would have given it 4 stars
I would recommend this to a friend- Pros mentioned:Battery life, Sleep tracking, Water resistance
LOVE IT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of research - both online and in store- I went with the new Garmen ViovSmart HR band and I LOVE IT! It was hard to find a band that would go beyond steps - I do a lot of yoga and spin - as well as track heart rate and sleep. This one is a winner! The iphone app is fantastic, synching is easy, it's waterproof - so you can wear it in the shower and battery life is great - going on 6 days. I highly recommend! A winner!
I would recommend this to a friendBrand response from GarminProductExpert
Posted .Thank you for the review. We are happy to hear you love it. Please feel free to contact our support team with questions. Contact information can be found at www.garmin.com/us/support. Best regards. ~QKO
DO NOT BUY THIS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read many of the reviews - and ignored the warnings - shame on me! This thing is a piece of junk. Just spent over 2 hours loading the ap, reading and researching the online manual and can't even get it out of FRENCH! (And there is no help ANYWHERE) to make that happen. It won't pair to a phone nor the computer - FORGET IT! Sure it may be a "lemon" but there is ZERO support! And as for below question - i wouldn't even recommend this to an enemy..OK ~ there is ONE guy...
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Hello Otto, Thank you for taking time to review the vivosmart HR. We wanted to offer to assistance for getting the device back into English. To change the language on the device please do the following: press the button> swipe and touch the Gear icon>touch Language> swipe and touch English. Once the device is in the preferred language you can use the following link for more information and instructions for pairing the device with a compatible smartphone: https://support.garmin.com/faqSearch/en-US/faq/content/tuqZsgdaHS4JVG2vM0hb7A. You can also visit www.garmin.com/support to find a lot of resources for setting up and using the device. This support website contains Owner’s Manual links, FAQs, and Videos on the vívosmart HR. Thanks again for posting a review. -JFH
I'd rate it less if I could!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A person who walked 2,500 steps did NOT burn 8000 calories that day. I've never owned a weight loss band that has done this before. Fitbit and body bug all accurate, but this garmin says an hour after midnight I've burned 500calories laying in bed. waste of money read online reviews they all state even from 2014 that this has been a huge issue. 9000 calories once I reached midnight with 2,000 steps in and three stairs climbed. Waste of money!
No, I would not recommend this to a friendToo many steps to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this tracker on a friends suggestion. Not a fan of Garmin. Too many steps to set up what's supposed to be simple.
No, I would not recommend this to a friendWrist band too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and got an extra large band and I swear it's the same size. Disappointed because of such a simple thing like that
No, I would not recommend this to a friend- Cons mentioned:Display
didn't like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't fit the wrist right and very bulky and display was simple
No, I would not recommend this to a friend Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sync a lot of the apps with my i phone even when doing a manual sync. Also the band is made for people with very small wrists.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Hi MrT2. Thank you for reviewing the vívosmart HR. We wanted to take some time to address the concerns that you mentioned regarding your device. Please use the following FAQ link for some Bluetooth troubleshooting suggestions: https://support.garmin.com/faqSearch/en-US/faq/content/reHBOSC1bt83UTDHqYJZG8. These recommendations should allow you to sync your device. We also wanted to mention that the vívosmart HR comes in two different sizes, and if the standard size does not fit your wrists comfortably you may consider the X-large size. Thank you again for taking time to write a review. -JFH
does not work well in water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show heart rate in water as advertised. Tried to use while swimming. It failed to record heart rate while in the water.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Hello Mike, Thank you for taking time to reivew the vivosmart HR. While this device does have a water rating that would allow it to be safely used in the water, it is not designed to track dedicated pool swim activities or track heart rate while swimming. The vivosmart HR will track your heart rate during the day or anytime the timer is running. The device will is not likely to provide accurate heart rate data while swimming due to the water reflecting the light from the sensor. The vivosmart HR does have a MoveIQ feature that can detect a swim event. This is shown on your Timeline in Garmin Connect, but no metrics such as heart rate are recorded. For more information on MoveIQ please use the following Owners Manual link: https://www8.garmin.com/manuals/webhelp/vivosmarthr/EN-US/GUID-EB590DE3-6519-42AD-8F73-007950FFEBD8.html. Thanks again for the review. -JFH
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Text feature was horrible. Reading was easy but responding was awful and frustrating. Hard to synch. Hard to upload app. Returned.
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Thank you for providing us with your feedback. I'm very sorry to hear about the smart notification and sync trouble that you experienced with your vívosmart HR. Although you've already returned your device, I would like to take a moment to offer some troubleshooting suggestions that may help you (and others reading this review) with this issue.
It’s important to ensure that the vívosmart HR and Garmin Connect Mobile are up to date. The vívosmart HR can be updated via Garmin Express (j.mp/GRMNXP), and steps on how to do so can be found here: http://bit.ly/1I21mhx. Garmin Connect Mobile can be updated through the iTunes App Store or the Google Play Store, depending on which phone you own. It’s also important to ensure that you’re following the pairing steps as they’re listed here: http://bit.ly/1HUU84d. The vívosmart HR periodically synchronizes data with Garmin Connect Mobile automatically, but instructions on how to manually sync your data at any time can be found here: http://bit.ly/1MESpg0. If syncing issues persist, please visit j.mp/GRMNSupport to contact Garmin Customer Care for additional troubleshooting and assistance.
Thanks, again, for your review. (KS)
Battery Hog
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad tracker, however it sucked the life right out of my battery on my phone. I ended up returning it within a few days.
No, I would not recommend this to a friend- Cons mentioned:Display
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch wouldn't even connect via bluetooth. Screen isn't impressive. Go with the gear fit2
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Thanks for the review. The vívosmart HR has the ability to pair with compatible Bluetooth mobile devices. Please visit www.garmin.com/ble to ensure that a compatible smartphone is being used to pair the vívosmart HR. Also, the following FAQ offers information and instructions for pairing the vívosmart HR: https://support.garmin.com/faqSearch/en-US/faq/content/RIHjp00sTE79jXlMOgrWS6. Thank you again for your review. -JFH
Does steps not like it should!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Medium priced, but my cheaper fitbit did a much better accountability of my steps. Charge also comes around all too offen!
No, I would not recommend this to a friendBrand response from GarminProductExpert
Posted .Thank you for taking time to review the vívosmart HR. This device is designed to go about fives days in between charges. You may not get a full five days depending on the backlight or activity settings that you have set up. If you are getting lower than expected battery life, we would recommend that you reduce the backlight level, and perhaps disable the gesture feature, if you are noticing the backlight coming on a lot when you move your arms. We would also recommend that you ensure the software is up to date to ensure that it will track all of your activity metrics correctly. You can use Garmin Express (www.garmin.com/express) on your computer to ensure that the software is up to date. Thanks again for the review. -JFH
- Pros mentioned:Sleep tracking
Solid product...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned a first generation vivosmart that I brought from Amazon. Returned it within the 30 day window to purchase this. Before that, I owned an introductory pedometer, the jawbone up move. The selling point for me was the improved display as well as the optical hr sensor. I have always worked out with free weights, but I am now looking to also get into cardiovascular fitness as well. The knock on the optical hr sensors is their accuracy, but for what I'm trying to accomplish its sufficient. I find that strapping it snug right above my wrist produces the greatest accuracy. I find it comfortable, and not too bulky. I like that it has a watch style strap, as this makes it feel secure. I don't mind the garmin connect app. It provides what I need. I would like garmin to eventually come out with something similar to jawbones "smart coach" though. The sleep mode identification is good most of the time. Sometimes I have to edit the time I dozed off, not a big deal. Overall I am very happy with the purchase, and I only expect it to improve with each software update...
I would recommend this to a friendBrand response from GarminProductExpert
Posted .Thank you for your review! We appreciate the great feedback and are happy to hear you are enjoying your vívosmart HR.
We have received reports of discrepancies with the automatic sleep detection. We're are looking into it, however, so please be on the lookout for improved accuracy with your sleep data.
If there is anything we can help with in the future, please contact us via http://www.garmin.com/support as we are happy to help.
^DK
Inaccurate HR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HR or step counter is not as accurate as my old Fitbit. Returned and got another Fitbit. Everything else is on point.
No, I would not recommend this to a friendBad interface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As is typical with Garmin products, the connectivity and user interface are sub-standard to other products.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Heart rate
Perfect for what I wanted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a watch that specifically had a wrist heart rate monitor and would tell me how many calories I burned during my workouts. I was advised to go with Garmin, but I was debating between the Vivosmart HR or the Vivoactive (because of the swimming app). I decided against the Vivoactive because the Vivosmart has the two characteristics I wanted, plus steps, intensity minutes, mileage (but no GPS), and number of flights for a reasonable price. It also has weather and notification abilities, but I turned those off to conserve battery plus I always have my phone. The battery life is great! I can wear it for 4-6 days depending how much I play with it but I found that the only way to see my stats is to sync it with the computer so I end up charging it anyway. The app on my phone does not sync properly whether on wifi or LTE, which is a bummer when you're on the go but something I would like fixed. According to the description it says it is water resistant but DO NOT GET IT WET. Even splashes from washing dishes will cause it to malfunction. Overall I am really happy with this watch and I would definitely recommend it to anyone!
I would recommend this to a friendBrand response from GarminProductExpert
Posted .Very happy to hear the vívosmart HR is perfect for what you wanted. If you are having issues syncing through the Garmin Connect Mobile app, please make sure your phone is compatible: http://support.garmin.com/support/searchSupport/case.faces?caseId={bbfc9660-8f77-11e3-d5f4-000000000000}. If the issue continues despite compatibility, please contact our support team: www.garmin.com/us/support. The product is water resistant to 50 meters. Getting it wet like you have mentioned shouldn't cause any issues. If it is, please make sure you call our support team. Thank you. ~QKO
Works well but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it advertises, didn't like the look of it though. Too bulky with a thin strap looks weird to me.
No, I would not recommend this to a friend