Customer Ratings & Reviews

the technician is sloppy, he installed gas kit and it was too long he just pushed the gas range half way and left it there. Old Gas range was lined up against the wall but the new gas range had 6 inches space in between which made the dish washer door unable to open all the way.

Incomplete , I had to finish it the way I knew The air was blowing inside the cabinet

The installers scratched the hood vent, charged $175. And did not inform us they scratched the hood vent badly. Dishonest

poor install, stove installed below counter top level leading to counter burns. the burner on the stove burns my counter due to being improperly installed.

I was very pleased with the team that delivered and installed my stove. They called ahead and explained that they were licensed plumbers and needed to pull a permit, how much it would cost and that they would need pay,ent when they arrived. Best Buy never included this information during the sale of the product. They really should include this information, especially if they are going to used licensed professionals. However, I appreciate the fact that they are licensed, especially since we are talking hooking up a gas appliance to my home. So, I had no problem paying for the permit, which they did leave with me after the installation of the stove for my records. The installation was perfect. They took the time to examined the area where the stove was going, the layout of the existing gas lines and made sure that everything was up to code. They even called their supervisor, a Master Plumber to verify something that they were concerned about being up to code. They were efficient with the install, made sure that the stove was level, and walked us through the new features. They started the stove of its first use/burn off cycle and made sure that we were comfortable before they left. One of the greatest experiences that I have had on a delivery/install. I would highly recommend this team to anyone!

When upgrading to our new gas oven, the experience was made seamless thanks to the technician who handled the installation. The installer arrived right on time, fully equipped and ready to work. They clearly knew their stuff — navigated tight spaces and tricky connections without hesitation. Explained each step and made sure the installation was compliant with local safety codes.

The service technician was highly professional and knowledgeable. This was very helpful to my mother who has not had a gas stove in many years.

Gas Range Install , These guys were awesome! Very profesional and ontime. Delivered to my house wich wasnt even accessible due to ice n snow. They even cleaned up after they were done. 10 out of 10 service!!

The men that installed our new stove were well informed and educated for this installation. They were lead by Jaime who also delivered the first damaged stove upon which he immediately contacted Best Buy. The second deliverer, Mark, was just as well informed when he delivered the second damaged stove. He, too, was quick to contact Best Buy. So RELIEVED when Jaime delivered this LAST stove. He remembered us and carefully inspected this third one to assure that we were satisfied. AND, we were! I definitely blame Best Buy's negligence by not assuring that a new product arrive at a customer's residence in NEW condition. It took from Nov. 29 until Jan. 3rd to end this transaction. Will I purchase again from this store, that's to be determined!

The men that installed my range did an amazing job! Very kind and professional! Would recommend them highly!

Daniel and Miguel were awesome. Came in got everything done and installed within 45 minutes and hauled away my old oven. Showed me all the workings and controls and warned me of the smell for the first 30-45 minute run of the oven. I am very happy with the install. Thank you both again.

The technician was very nice and knowledgeable about the process of getting the job done correctly and he did it all in a timely fashion

Professional and knowledgeable crew regarding the delivery and install.

Very professional and explained the extra fees even though no one at Best Buy did!!!!!!!!

The installer arrived late due to vehicle problems. The installer was knowledgeable, quick, and cleaned after he completed the install.

They did a good job installing the new appliances and hauling away the old ones. Showed up on time and did not take long. The paperwork supplied with the dishwasher was left inside and they ran the washer after installing it to clean it so the paperwork got soaked but that was not a big deal.

We had our LG Gas Range installed through Best Buy. The technicians communicated their estimated arrival time on the day of the install. They installed, tested and setup the gas range within no time. They throughly knew what they were doing and it showed in the quality of their workmanship. I highly recommend getting appliances installed through Best Buy.

The Installers were fantastic and thorough. Friendly, Professional and answered questions that we had and made sure there were no gas leaks and the range was installed and worked find. Show us what we had to do and what we should do and how it had to be done.Excellent

We bought a new Monogram 30" gas range and Cafe OTR microwave from Best Buy with "professional" haul away and installation. What a stressful experience! Our installers showed little respect for our home. While removing our old range, they gouged 2 scratches in our hardwood floors (yes, TWO). Ever heard of pads, people?! When removing our old microwave, they just put on our quartz topped island....again, no pads used! Ever taken a look at the bottom of an over the range microwave? The tools they used? Yep..right on our counters..no pads used there either. We also took the time to move furniture so there was a nice wide path to get the new range into the kitchen, but what do they do?? They bring it in between our new glass covered fridge and the kitchen island which only has 2 inch clearance on either side! You can't imagine the look on my face while this was happening. After they left, as we were cleaning up, we saw a scratch on the front door or our $800 microwave...(they had removed the clear protective film before they installed it). My bf talked me out of complaining to Best Buy, as he said they wouldn't do anything about it anyway. This is what we get for spending $6,500 with them.......Never again!!

Initial install went smooth although we started to notice a faint smell of gas. It was realized the new hose has a small leak. The installers responded very quickly and replaced it with a new one. No complaints! Working thru the support process took more time than actually getting it fixed which is not the installers fault.