Customer Ratings & Reviews

I had Best Buy come to install my new gas stove that was purchased from them. The associates that came to do the installation were quick and very professional. I also liked that they cleaned up and took all of the packaging and trash with them. Great job!

The guys did a good job and also gave me some information about it.

Extremely poor communication throughout the purchase and delivery. Has been previously reported. As per delivery, we had originally purchased the microwave only on December 30th with delivery and installation scheduled January 7th. The following day after purchase your delivery date was moved to January 25th. We drove back up to Sarasota to the store as we could not communicate directly with store on the phone to find out why they moved the date out over 2 1/2 weeks the day after purchase. Was told they were out of stock and would not get delivery on product until January 22. While at the store we decided to order a new range as we were waiting so long for the microwave. Was told then we could get delivery on 1/17 for both. I asked why they could now get the microwave earlier and they couldn’t explain but assured me we would have deliver and install on 1/17. So we ordered both. As it turned out we were notified the morning of the 17th our janyce, do you remember did we have a noon to 5 o’clock delivery that on that was at 4 to 7. As it turned out the truck didn’t arrive till after 8 that evening. They installed both but couldn’t get the new stove closer than about 4 inches from the wall and stuck out 4inches beyond the cabinets . The old stove had an indentation in the back but the new stove did not. Ask if he could move the gas line further into the wall. He said that only the gas company could do that as he was only a plumber, not a gas company employee. By that time it was after 9 pm. The next day I called the gas company and they said it was a plumbing job as they did no work inside the gas meter. I called a plumber and he ended up coming out. It took him about 20 minutes to move line inside the wall and charged me $300. As a long time BB member I was extremely disappointed with the service, especially having just paid my annual dues. Expressed my concern to BB but it obviously fell on deaf ears.

Installation was flawless. Installers were on time. Had all the necessary gas line hookup fittings, Removed our old electric range. Check all connections for gas leaks and performed functional checks. Removed all debris overall a great job.

They were extremely professional and thought on their feet to solve a couple of weird installation issues involving flooring and cabinetry. Also they got the heavy new oven up a winding staircase to a 2nd floor kitchen, and the old oven down again, without scratching either oven or wall, a feat in its own right.

Great installation Clean and Courteous explained Features of range

Installers arrived on time. Appliance was still packaged completely. Old appliance was removed quickly and carefully. I was allowed a few minutes to clean floor before stove was installed, then all burners and oven was tested. Clean up was complete.

the two gentlemen who came to install the oven were courteous, knowledgeable, respectful of the oven and the delivery. They were efficient, knew exactly what they were doing. They politely gave me the few minutes it took to clean the area after removing the existing stove. I highly recommend these men. They ar4e an asset to your reputation.

The installers had the new range hooked up quicker than I thought they would. No problems at all.

Overall we like this range. Love having the air fryer feature in the range. The high BTU burners are great.

We bought two ranges. The first was damaged with a huge dent in the side. He said it wouldn't affect the operation of the range but would gladly take it back for us. We chose to do that and a week later we had the new one. There was a tiny scratch on it that I wouldn't have noticed but he pointed it out anyway. He also had to remove a piece of trim and asked me if it was OK to do so before he did it. Highly professional all the way.

I cannot say enough about how easy and professional the installation was on our new Samsung gas range. They were on time, were extremely neat and you could tell - they knew what they were doing. Having the total tech package really made the installation and haul away affordable and a great value. Highly recommend!

We bought a new house, well new to us but the stove needed replaced. We decided to spoil ourselves and went with a double gas oven stove. We absolutely love our stove. Installation was fast and perfect customer service.

The installation crew (two men) came almost a half day sooner than expected. Came in and installed 3 appliances and made sure they were up and running before we left. Honestly didn't expect this level of service for installation through Geek squad after reading some reviews. But I was pleasantly surprised. I should say that the delivery and install is outsourced through a different company so experiences can vary I would suspect.

Installation of gas double oven range was quickly done and the range installed no scratches. Very friendly installer Chris was helpful along with his teammate. Main problem I had told him I smelled gas, he said he didn’t. Next day I called gas company due to leak from stove. Emergency response from them showed connection was not tightened down enough, soapy water sprayed on connection has tons of bubbles! Would have rated 5 if not for connection not done correctly.

Due to the licensing issue in my city/state, BestBuy has to hire external vendor/installer for the gas range installation. The Geek Squad team is much better/cleaner in providing their service in my opinion. The external vendor team came with their shoes not covered with blue shoes cover like the Geek Squad team did so I had to remove 2 stars in my review. During this covid pandemic, the cleanliness is important. They walked all over my carpet and kitchen floor, we had to clean the floor/carpet after they're done. The external vendor/installer got the job done & worked fast though; they arrived as per promised schedule.

The gas range insulation pieces were all new and sealed in boxes. The old pieces were all gathered up and taken away from my house. The new pieces were attached to the new range and were tried out make sure that they worked. The new gas range is beautiful and works it beautifully!

They made it look so easy.very quick and professional.

The installers did a quick and perfect job in the installation.

They were polite and explained how to use the oven. They let me clean up the spot after removing the old one. They were quick and made sure everything was level and in order before leaving. Also bestbuy was one of the only places that I could find that would remove my old unit and install the new one.