Customer Ratings & Reviews

What a great service. They know what they are doing. They are very professional

This converter to propane line required and worked perfectly! Glad the sales guy asked so we were prepared at install!

Very professional, job done quickly. Friendly and followed Covid guidelines.

I was told gas line had to be installed prior to delivery for hookup, which makes sense. However, gas company wouldn't install line without range present because of liability reasons. So even though I paid $250 for conversion to propane and installation, all that was done was conversion. And I had to pay the gas company to hook up range. So I essentially paid for installation twice :>{

Very accomodating and pleasant during visit. Flexible in the task at hand

Service for the installation was awful. Took three different appointments to finally get it done. Not happy.

They techs that came out were polite and very helpful.

Very personable, knowledgeable and they were even very clean. They swept up any dust before leaving.

Installation tech took time to answer my questions and shared recommendations about this unit

Over 6 months of dealing with Best Buy to have my gas stoves conversation kit install correctly. My grille shoots flames up out of the rear vent.. This an on going issue.. Purely an installation issue , not the fault of stove manufacturer..

They are very professional and also experienced I appreciate that.

On the day of delivery I learned it could not be completed because the technicians (2) delivering the range did not have the tools or knowledge to accomplish the conversion.

Customer service is great and they always have a smile.

Our range was NEVER installed. When the plumber came to install it he would not install it due to the laws of installing gas. Needless to say we had to return the range. Or should I say it has not been picked up yet. We have had this range sitting in our kitchen for two weeks. I am very unhappy with this situation as I feel we should have been informed of this situation when we purchased it.

The installation process went smoothly. Friendly easy going guys. I would use them again.

The install on our second stove renewed our trust in Best Buy

On purchasing the gas range, the sales rep assured me that a licensed plumber would be doing the installation, a requirement in my Manhattan coop. On calling the delivery service I found out that a licensed plumber would NOT be part of the delivery team. As a result the delivery was delayed and I had to reschedule and secure a plumber's services at my own expense. The whole thing was needlessly aggravating and could have been avoided with accurate information at the point of sale.

The Installation team was great. They were very respectful and did a great job.

Installer did change to orifices to LP, but did not have the fitting to connect the gas line shutoff to stove connector. Had to get the gas man to hook it up when he came back.

he is professional and know hes job i'm glad to have hem