Customer Ratings & Reviews
Customer reviews
Rating 3.9 out of 5 stars with 439 reviews
(439 customer reviews)Rating by feature
- Service3.9
Rating 3.9 out of 5 stars
- Professionalism4.0
Rating 4.0 out of 5 stars
- Expertise3.9
Rating 3.9 out of 5 stars
Rated 1 out of 5 stars
Constant miscommunications and misinformation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been installed yet and have received 112 emails, 101 texts and dozens of phone calls regarding the entire kitchen installation with conflicting dates, times and cancellations from Best Buy personnel. I ordered in August of 2020 and wanted it installed in December 2020.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer DID NOT set the regulator for LP gas. The cook top burner nozzles were coded but not placed in the proper burners. The choke was not installed in the ultra-heat burner. He gave us misinformation as to why 3 of the 5 burners didn't function.
No, I would not recommend this to a friendRated 2 out of 5 stars
Excessive reminder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team did not complete the job and was supposed to return, but did not
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up paying someone else to do this and to install the stove. Waited over a month to have the appliance delivered and set up a install date for the following week. They cancelled by email the day of and pushed it back for 2 weeks out. Called and told them it was not acceptable. They acted like they didn’t really care. Called someone else and had it done in 2 days.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Installers were ill-prepared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to borrow a screwdriver from me.. were reading the directions to each other and seemed untrained and unprofessional
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share this with us! I know I expect any installers to come to my home prepared, especially with basic tools such as a screwdriver and the knowledge to get the job done. We apologize for any inconvenience that this may have caused you and hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Where is my new stove?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the first tech was horrible. He broke our new stove and then he broke the gas line on our old stove. He diffently did not know what he was doing. Our second tech was better but unable to fix the broken stove so Best Buy is sending us a new one. We just have not received it as of 10/06/2021
No, I would not recommend this to a friendRated 1 out of 5 stars
old lady
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is being replaced does not burn properly makes soot on bottom of pans, oven burns too high, and oven racks do not go in easy they go crocted.
No, I would not recommend this to a friendRated 1 out of 5 stars
So upset with installation service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was scheduled at 12-4pm. But called me to come around 10am. My wife had to call off meeting to attend them. They didn’t bring accessories that the manual says they are included. Hoses wrongly placed: hot water hose with cold tap and cold water hose with hot tap. I sent messages to do correct installation, but no reply from them. So upset, I’m willing to stop buying at Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Scam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up with wrong parts and wanted $106.00 to use what they had after I had told them exactly what they needed
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation took long and didn’t clean after hims
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer left fingerprints all over stove and he didn’t even try to clean the finger prints off the stove He also took a long time connecting the stove he couldn’t get the old gas line off I had to do it
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer care ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You got to be kidding me...you suck..worst customer service ever. It is returned because no one seems to know what they are doing. I want a refund on range and tech care. I will never do business with you again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install because my home was not "up to code" . I had a professional heating and air company take a look and was told nothing was wrong with my home and they installed it for me.
No, I would not recommend this to a friendRated 2 out of 5 stars
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just wish that I did not have to pay the large price to have the converter installed.
I would recommend this to a friendRated 1 out of 5 stars
Crappy Service and Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivered a gas range - installers were not "certified" for gas. I bought the gas range installation but will now have to install it myself. No apologies, let alone refunds.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nonexistent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still uninstalled. Scheduled 5 appointments, showed up to first, said they’d check the truck for parts they needed and left. Haven’t show up to next 4. Thank goodness it’s grill season
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation not completed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was not able to complete the installation as one of the natural gas orifices could not be removed and replaced with a propane orifice, thus rendering one burner inoperable. It appeared that the orifice was overtightened at the factory.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t waste your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst. Service. Ever. Showed up with a mini van that could not tow the trailer that the appliances were in. Had to get tow straps and haul my own appliances. Delivery and install is a JOKE.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unnecessary charge, read the fine print
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt need a LP conversion kit and was happy the store allowed me to return the item.
No, I would not recommend this to a friendRated 1 out of 5 stars
Where's the tools?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't receive this. If it was used for the install they took it with them when done!
No, I would not recommend this to a friendRated 1 out of 5 stars
They have never showed up to install the
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one has ever showed up to install the appliances not even a phone call from Best Buy a phone call back would be GREAT!!!!
No, I would not recommend this to a friend