Customer Ratings & Reviews
Customer reviews
Rating 3.9 out of 5 stars with 439 reviews
(439 customer reviews)Rating by feature
- Service3.9
Rating 3.9 out of 5 stars
- Professionalism4.0
Rating 4.0 out of 5 stars
- Expertise3.9
Rating 3.9 out of 5 stars
Rated 1 out of 5 stars
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost blew my house up didn't know how to install and never converted to Lp love my stove but not install
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a debacle. Do not buy on line. Best Buy has a lot of operational issues to resolve if they want to compete in the on line sales arena.
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made this appointment and never showed up...
No, I would not recommend this to a friendRated 1 out of 5 stars
Dangerous and Definitely not satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars for this installation. I could have been killed. I’m sure Best Buy and the sub-contractor they used, Mega-Plumbing would not appreciate being sued for having blown up out house!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible do not use Best Buy for installs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers that came we’re absolutely horrible, showed up 4 hours late (8 PM) then refused to install appliances cause they said they had a 2 hour ride home. Then they began cursing and threatening at my wife when she questioned why.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never completed the install. Never came back. This whole experience, including Best Buy conduct has been frustrating
No, I would not recommend this to a friendRated 1 out of 5 stars
they screwed up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is supposed to be gas not propane, how did they get this wrong? It has been over a month and they haven't delivered it yet and have rescheduled the delivery 5 times I feel jerked around
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unhappy, Uninstalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When are you going to install the range? When we get it installed we can review. Review for getting the product and installing it would be nice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your scheduling system is horrible. I cancelled a $7,000 appliance order because of this.
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE SERVICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never came to in deliver and install. No one even called me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rush Services
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gas range installation team I encounter was rushing to another stop.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation is not worth it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did not level the stove or leave the manual.
I would recommend this to a friendRated 1 out of 5 stars
Instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He did not show on time. He was very rude about the whole situation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The delivery didn’t happen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We paid for delivery and installation but that didn’t happen. I ended up picking it up and installing it myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Heckle and Jekyll service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this service no stars I would. The fools that Bestbuy sent to my home to install this product were incompetent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer Service was of no service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two last minute cancellations and being thrown to the back of the wait list both times, I cancelled the purchase after about a 3 week wait. Inexcusable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Got Jacked by the delivery men for $ 200. bucks!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually ordered the stove on September 1rst 2021....not September 18th
No, I would not recommend this to a friendRated 1 out of 5 stars
Very big mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insulting workers. Workers showed up 4 hours late for install because it was more convienent to for them without notice.
No, I would not recommend this to a friendRated 1 out of 5 stars
still no installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting for installation after at least 15 calls being transfered and no help even had reps hang up on me
No, I would not recommend this to a friendRated 1 out of 5 stars
Unprofessional.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was made regardless of the missing items
No, I would not recommend this to a friend