Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Donna
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has not given any issues. Works great and heats in the time the presets give.
I would recommend this to a friendBad after 8 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave just stopped working after about 8 months of use. It just stopped heating food and makes a loud sound during the process.
I would recommend this to a friendGreat Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sleek look of this item, not overly noisy, all around great product!
I would recommend this to a friendKeep looking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it 3days after getting it. Made horrible sound (grinding noise) when turning it on first start up of the day or after sitting for few hours. Also had bad electrical burning odor when running. Loud as well. Could of just been a lemon, but didn’t want to take a chance so we returned it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave made a grinding noise and had an odor. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Avoid at all costs
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year after purchasing, sparks started shooting out of the back. Do not buy!
No, I would not recommend this to a friendcrap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave does not have good venting and fills with steam. that may be why it has no power after 3 months. i am now having to deal with GE for repair becase Best Buy does not offer help pther tan GE telephone number
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're very sorry to hear about your microwave filling with steam. This is certainly not the expectation we have for our consumers so we can imagine how upsetting this is. If you're having a hard time scheduling service, we suggest messaging us on social media for more assistance. We're wishing you the best. - Guy@GEA
On the Fritz already
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in May - today, went to you use it as usual, time cook, and we keep getting a Food message showing up. Doesn't do anything if you unplug it, or press start. And it's out of the return window :-(
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the difficulty your are having with your microwave. We understand your disappointment and frustration and do apologize. All GE microwaves offered today have a safety feature to prevent you from accidentally starting the unit empty. Try pressing Time Cook and enter 2 minutes for your time, then open the door and insert a cup of water for testing purposes and then press Start. If the microwave continues to misbehave, an issue has developed. We would recommend reviewing Page 15 of the Owner's Manual for details of your warranty coverage. Regards, Vikki@GEA
Piece of Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door switch trips breaker everytime you open or close the door. Piece of junk and GE is impossible to get a replacement. Had this since May of 2020 and have had nothing but trouble. I will never purchase another GE product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Wallyky - Thanks for posting a review on your microwave. We hate to hear of the trouble you've had with the door switch. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. It's always a pleasure to help and we're glad to assist in any way we can. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback. We hope to hear from you! -Mikayla@GEA
Blew three fuses. Tripped the 20A line in my home.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I blew 3 fuses troubleshooting this thing. Blew the 20 A fuse. Took it back to Best Buy, ended up losing a 4 yr protection plan in the process. Never again GE. Never again Best Buy. :|
No, I would not recommend this to a friendDied in less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than two months, it died. What was this product? Garbage?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand how important it is to get your microwave working properly. If you haven't already, please take advantage of your one-year warranty with us by calling 833-426-3393.
Garbage in 3 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage - broke in 3 months. No longer heating. GE's warranty just gives you a voucher to buy another GE Microwave. After this experience, why would I want to ?
No, I would not recommend this to a friendPoor quality control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unpacked the unit and saw there is a huge rust stain on the front panel. Tried to wipe it off with some wiping alcohol, but couldn’t remove it. Is going back.
No, I would not recommend this to a friendExpected better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes weird sound after the heating. It was like tik tik tik...
No, I would not recommend this to a friendWorst microwave ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up. Smokes.fumes. Makes noise Heats on top of the microwave and could burn you . After 2 popcorn bags it died. Needed cooling up to work again. Worst microwave ever
No, I would not recommend this to a friendLoud fan Noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this product on March 29, 2021. The fan has been noisy since day 1. Now October 10, 2021 it is dead. What a shame. There is only a 60 day return policy. I would never buy this again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for leaving a review! We hate to hear that you are having problems with your microwave. We can see how this can be frustrating, especially since it's so soon in its lifespan. Please contact us at 1-800-GE-CARES to get assistance with your microwave. Thanks. -Arnesha@GEA
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! Plenty of space. Love the sensor cook feature.
I would recommend this to a friendBad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very bad product I have a lot problems with this microwave I wish I never bought it g.e doesn't make good microwave i wish I could take it back and get my money back
No, I would not recommend this to a friendDON'T BUY BEST BUY MICROWAVES!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed in this microwave. I gave this as a gift. we tried to use it , first it smoked like crazy and the very top of unit was hot as ever. very, very disappointed. Lugged it back to store, I thought they had no contact returns, not true!!!!! very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Cheryl - Thanks so much for the review. We're so sorry to hear of the experience you had with your microwave and are surprised this would happen. It's always a pleasure to help and we're glad to hear you have taken advantage of the warranty. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback. Best wishes! -Mikayla@GEA
Broke right after return window closed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this product to anyone. Broke the next day when return window closed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We're so sorry to hear your microwave broke so soon after purchase. Please call GE Appliances at 800 GE CARES (800 432-2737). Be sure to have the model number and serial number available. Thank you for taking the time to let us know what happened. -Gina@GEA
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We has to return as it was overheating and blowing the circuit breaker. When return the person coykdnt get into computer as they were down. We wanted a replacement but received vcd d a refund. Tax wasnt refunded
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Renee1001, thank you for your review. We hate to hear that your microwave was overheating and tripped your circuit breaker. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
