Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Don't do it!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It blew up less than a year after we got it. It worked fine up until then.
No, I would not recommend this to a friendLove this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the air fryer, I recommend it excellent quality
I would recommend this to a friendDefective unit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this oven 4 months ago and now I won’t turn on. Sucks considering it’s a well-known brand too
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work right. Inconsistent in using. Cuts off randomly when cooking and will not come back on for a while.
No, I would not recommend this to a friendBuy the protection plan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you purchase the protection plan. It worked great for 18 months and now it no longer heats up any food
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We has to return as it was overheating and blowing the circuit breaker. When return the person coykdnt get into computer as they were down. We wanted a replacement but received vcd d a refund. Tax wasnt refunded
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Renee1001, thank you for your review. We hate to hear that your microwave was overheating and tripped your circuit breaker. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Avoid at all costs!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these and both turned out to be defective. Would not recommend. The fan on the back makes a horrible noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave is louder than you anticipated. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
It’s junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave on Dec 27 and it already doesn’t work on Feb 6. Not even 2 months old. I try to buy American
No, I would not recommend this to a friendSucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on clearance and after 2 weeks the screen went out it had a lot of damage on the side and on top I took it back to Best Buy and they told me they couldn’t do anything for me and this is why I will never buy anything from Best Buy ever again
No, I would not recommend this to a friendDied after 29 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Days 1-28: works fine Day 29: fired it up this AM and it made an unusually loud sound, and won't cook anything. Hopefully BB will accept the return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. We're sorry to hear that your unit was making a strange noise and that it was not heating. We can understand how this would be frustrating. If you have not done so already, you can take a look at an article on our website titled "MICROWAVE RUNS BUT DOES NOT HEAT." We hope that this is helpful and that you're staying safe. -Michael@GEA
Bad Bad BAD!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave just quit on me today! :-( This is the first microwave that has ever given me any trouble!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to reach out to us, and hate to hear you've had an issue with the microwave not working. We know that must be frustrating and would like to assist. If the microwave will not come on at all, you may want to make sure a fuse didn’t blow or the circuit breaker didn’t trip. You can also try disconnecting the unit from power for a couple minutes, then plugging it back in – this resets the electrical components and may help resolve the concern. If power is reaching the control panel but the microwave won’t actually start, you may want to try pressing the Cancel/Off option in case another selection has already been entered, or making sure the door is closing securely to allow for the cooking process. Other troubleshooting steps are available in the manual as well, on page 14. If you are not able to resolve the issue, our service department is available at 1-800-432-2737. Information on your one year warranty is available on page 15 of your manual, if you think you may need to take advantage of that. We hope you are able to get this issue dealt with quickly so you can get back to enjoying your microwave. If you have any other concerns or questions, we're always happy to help. -Sarah@GEA
Lemon microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked well and we were pleased with it until it died 2 weeks after the 1 year warranty expired. We were not happy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us! We’re so sorry to hear that your microwave stopped working! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this microwave has given you. We highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. Kind regards – Matthew@GEA
STAY AWAY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave 1.5 months ago and it already smokes and smells like burning, do not recommend.
No, I would not recommend this to a friendDead on arrival, non existent warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit as a replacement for another that was dead on arrival. Still waiting for the refund I was promised.
No, I would not recommend this to a friendI've already done this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've already done this! What is the last sentence?
I would recommend this to a friendStopped after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on feb 25, 2021 and it just stopped working, lights up and timer works but doesn't spin or heat up. Googled it and seems like a common power failure with this microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is not heating or rotating the center plate. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Stopped turning on after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 4.5 months. We noticed an electrical smell regularly, and then it began to power on and off intermittently.
No, I would not recommend this to a friendDo Not Buy - Had 2 and both terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one died after 3 weeks. It smoked and overheated causing itself to power off. Got a replacement unit and at first use the fan made a terrible sound everything you turned it on. I returned it for a refund. Do not buy this microwave.
No, I would not recommend this to a friendPoor Quality Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is junk. Does not heat uniformly. Every time I heat milk in it, the milk spills over from the cup. But, the milk at the bottom of the cup is cold. The only reason I am giving it a 1 star is because I cannot give a zero star.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello SVVMA - Thank you for taking the time to complete a review on your microwave. We are sorry to hear about the trouble you are having with the milk and will be happy to help. When heating milk in the microwave, we recommend heating slowly at increments of about 15 seconds at a time. This will help the milk heat evenly and keep it from over bubbling. Let us know if you have any more questions. - John@GEAppliances
unimpressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used it first time , worked great . after that it would not work well . it would run for about a min and quit . read all directions and followed them , but still would not work .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is not running properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA