Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Lasted just over 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 1 year and 3 weeks. Need I say more however the system requires at least 50 characters to accept the review. Had heard that from other reviews but I took the chance.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Pete - Thank you for giving GE Appliances a chance. We are sorry to hear the microwave is no longer working and would appreciate the chance to look into this. If you still have the unit, please reach out to us on our Contact Us page or social media. Thanks so much. - John@GEAppliances
Shuts down constantly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not heat more than 5 minutes total before shuts down and has to wait 30 minutes to reset.
No, I would not recommend this to a friendGE Unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working within 3 months of purchase! Don't recommend this model/ brand.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is terrible. A little water leaked inside and it shorted. Lasted less than a month. Terrible design. Don’t buy this product.
No, I would not recommend this to a friendno star at all, the first one was so scary noisy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the first one we returned it and changed it with same brand ,it works for the first 12 days then it stops heating the food.It is not noisy but it just stopped working. We returned it back and decided ,no more GE appliances.
No, I would not recommend this to a friendOverheats & shuts off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to reheat a plate of ribs & it got very hot on top & shut off. A week later & we tried baked potatoes & the same. Going to have to return it for something else.
No, I would not recommend this to a friendGE brand is losing reputation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died just after 1 year warranty. The one before died in 1.5 year as well. Microwaves seem to have become disposable somehow.
No, I would not recommend this to a friendTerrible product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 4 months then had a power failure. I guess you get what you pay for. And no way to mute it.
No, I would not recommend this to a friendCrap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 20 minutes..overheated and blew. Had one lasted 10 years. This one must be made in China.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Jimmy, thank you for your review. We are sincerely sorry that your microwave stopped operating properly on its first use. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Not a good item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave shuts off, very low power, it does not cook more than 5 minutes without shutting off
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. Thank you for taking the time to leave a review. We hate to hear that your microwave isn't working properly. We can understand how this isn't ideal and apologize for the frustrations that this has caused.
If the microwave shuts down during a cooking cycle and appears to have no power, check the house circuit breaker and verify the outlet is getting power. You can try plugging something else into the outlet, like a night light, lamp, etc. If the outlet is getting power, the microwave may have overheated.
If the microwave turns off before the set time is complete, it can be due to a covered or blocked oven vent around the case. Uncover the vent or reposition the oven so that the vents are not blocked. This will assure adequate airflow around the oven.
Wait approximately 30 minutes to see if the microwave power returns. If power does not return to the microwave, this signals a problem. Please have your microwave serviced. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. We hope this helps. -Arnesha@GEA
Stopped working after less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product stopped working February 2020. We had it for 1 year and 5 months
No, I would not recommend this to a friendgarbage microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a piece of crap. It already died. Man, did I get ripped off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear you are having this issue with your microwave. We can understand how disappointing this is and want to help. We don't want you to feel like you've been ripped off. Please reach out to us directly via a private message in social media and provide your model and serial number, address, email address and phone number and any other details. Thank you! Joyce@GEA
Burned up
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burn up in a year, power failure within a year and the completely burned up - never had a Microwave crap out on me like this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thanks for the review. We are sorry to hear of your disappointment. Your business is greatly appreciated and we want to offer quality products to all of our consumers. We will work to improve this model. Thank you for your time.-Sylvia@Haier
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for 13+ same one and this one didn't last 6 wks before dead and warranty doesn't cover new cost of replacement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the difficulty you have had with your new microwave. This is certainly not the performance you can expect from a GE appliance. Under the terms of the warranty, GE will repair the unit in your home at no charge to you. The manufacturer's warranty does not provide for replacement of the unit. Please contact service to have the unit repaired. We wish you all the best! Vikki@GEA
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I used it, it stopped working the outside of it was very hot. It took a week to replace
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review. We're sorry to hear of the trouble you've had with your microwave and we apologize for any inconvenience. It's always a pleasure to help and we're glad that you've taken advantage of the warranty. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Great for apartment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great microwave for apartment living great power energy efficient
I would recommend this to a friendsmall but powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its smaller than the unit I replaced but just as powerful I like it a lot
I would recommend this to a friendDisappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the day I got it. Made a horrible noise first time we tried it. I don’t mean it was noisy it was a sound of something wrong with it. Bought a different brand
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello 1010, thank you for your review. We are sincerely sorry your microwave was making an odd noise during operation. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a Christmas present and it worked 4 times and died. Only to find out it it not returnable any more. GRRRR
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rec1234 - We appreciate your loyalty and are sorry to hear this microwave has not worked well. While this is surprising to hear, we are always happy to help. If the microwave is beyond the return policy for Best Buy, please take advantage of the warranty by calling 1-800-432-2737. Let us know if you have any more questions or concerns. - John@GEAppliances
Defect?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interior of the glass door steams up. An hour later it is clear again. I plan to return it and hopefully the next one doesn’t do this.
No, I would not recommend this to a friend