Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year and it suddenly stopped working. We can't pinpoint any reason for its demise other than poor quality.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We apologize for the difficulties you've experienced with your microwave. Your comments for improvement with the quality are appreciated. As we always strive to improve our products, we'll be sure to share your comments with our product design team. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks so much for the feedback. Best wishes! -Mikayla@GEA
DEFECTIVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had return this microwave. Was defective..Unable to level the legs. There was one leg shorter than the others. Was unbalanced. Could be a hazard when using.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello DEFECTIVE, thank you for your review. We hate to hear that your microwave's legs were not level. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Sr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this model. Makes a loud noise when turned on-like a fan blade hitting something. Ordered one, then a replacement-both had the same problem.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Kgirl - Thanks for taking the time to write a review. We hate to hear of the experience you've had with your microwave. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. We suggest taking advantage of the warranty by scheduling service. Schedule an appointment, by calling 1-800-432-2737. Please don't hesitate to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it. Best wishes! -Mikayla@GEA
I wouldn't recommend this unit
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit died after less than 10 months with low volume usage.
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We took it back. Defective. Had a very loud grinding sound almost every time we used it. Very heavy also.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings,
Thank you for taking the time to review your microwave. We're so sorry to hear that you had to return it due to a grinding sound. We understand how concerning that would be. If there's anything we can do to help, please reach out to us on social media. Best wishes! Mike@GEA
Worked 1 week
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 1 week then died! Back to the store you go!
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 6 weeks. Junk. Now I have to deal with a warranty and the closest store is 150 miles away. Buy local folks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write a review. We're sorry to hear about your unit malfunctioning! If you're still having issues with your unit, please feel free to reach out to us via email or social media. Stay safe! -Michael@GEA
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.makes very loud, deep grinding noise and just started using it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for taking the time to share feedback on your new microwave. We hate to hear you are experiencing the deep, grinding sound you described and apologize for any inconvenience this has caused you. We encourage you to call 1-800-432-2737 to discuss your warranty coverage as shown on page 15 of the owner's manual. Kind regards - Vikki@GEA
Not a good microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is horrible it is loud and it smokes at first I thought it was steam. It’s going back to Best Buy!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Nono, thank you for your review. We are very sorry that your microwave was louder than anticipated and was generating smoke. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Junk from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in the first week. Piece of junk. You get what you pay for and this was a bad microwave. Never agian
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Great but returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave but started making loud noises and I am definitely returning
No, I would not recommend this to a friendAwful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was smoking after 1 minute from day 1 but we thought maybe it was steam. Then we cooked a baked potato and it overheated and shut off. Going to return
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for reaching out! We're sorry to hear about the issues that you experienced with your microwave. We hope that we earn your trust back in the future! If you have any other questions about your appliances, feel free to reach out to us via email or social media. We hope that this helps! Stay safe. -Michael
Don't waste your money.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in October, installed in November, stopped working by April. Do not waste your money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Not working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months this microwave not working!!!!!!!!!!!!!!
I would recommend this to a friendNot functioning properly on arrival
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave makes a very loud grinding noise when started and needs to be returned. Please advise on how to get this returned and replaced. Thank you
No, I would not recommend this to a friendVery poor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven wouldn't turn on consistently, and when it did it sounded like someone shaking a bag of spammers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for your review. There are two articles on our website that we recommend that you take a look at. The first is titled "NORMAL OPERATIONAL CHARACTERISTICS FOR A MICROWAVE" and the other is called "MICROWAVE - ARCING OR MAKING SOUNDS." If neither of the articles we've given here help, then we would recommend reaching out to Best Buy to inquire about an exchange under your warranty if you have proof of purchase and bought your unit less than one year ago. We hope that this helps. If you have other questions or concerns, feel free to reach out to us via email or social media. Stay safe. -Michael@GEA
GE JES1657SM1SS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews and purchased 6/19/2019. Used only to warm up leftovers or coffee. Quit working 9/2/2020.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello MMLake, thank you for your review. We are sincerely sorry that your microwave is not operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
DONT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE.. IT OVER HEATS WHEN USED. YOU CSNT EVEN TOUCH THE OUTSIDE IT GETS SO HOT
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello SZSZ - Thank you for choosing GE Appliances and taking time to review the JES1657SMSS. If the exterior of the unit is getting hot to the touch, we recommend making sure the proper air clearances are met. Nothing should be kept on top of the unit as 3" clearances are required on top and sides of the unit. One inch in the rear is also necessary to allow for proper air flow. Please let us know if you have any more questions. - John@GEAppliances
Power failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a power failure after a year of purchase. It will turn on when reconnected to power but won’t heat up.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to reach out, though we truly regret that you’re having trouble with your microwave not heating after a power failure. We know how upsetting this must be to deal with. When the microwave will run but not actually heat, we recommend making sure the ‘Timer’ function wasn’t used accidentally, and ensuring the door is able to close securely; we advise opening and closing it firmly to make sure the safety mechanisms engage. If the issue continues our Service Department is available at 1-800-432-2737. An appointment can also be scheduled online at https://www.geappliances.com/ge/service-and-support/service.htm , if you prefer. A technician would be glad to examine the microwave. We hope the microwave heating issue is resolved for you soon, so you can go back to enjoying the unit. If you have any other concerns or questions, we are happy to offer assistance any time. -Sarah@GEA
Hot garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off after a 4 minute use and it takes out a lot of steam.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is turning off after four minutes of use. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA