Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Do Not Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have gotten three of these in under 6 months and they keep shorting out and loosing power.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi rboles! Thanks for leaving a review. We're sorry to hear that you've been having issues with your replacement units. If you're still running into issues, please feel free to reach out to us via email or social media with some details about the situation. We hope that this helps and that you're staying safe. -Michael@GEA
Microwave was returned, credit not yet received.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major disappointment ! The microwave did not heat the food but caused an overheating odor. Top surface of microwave was hot to the touch.
No, I would not recommend this to a friendCrappy GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible purchase. Product blew out in 2 weeks. Poorly built product. Shame on GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Asiaj - We apologize for the experience you have shared with us. Having you in the GE Appliances family is appreciated and we would like to help. Please take advantage of the warranty by calling 1-800-432-2737. Thanks! - John@GEAppliances
Died in short order
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly it quit working after 1 month and 2 weeks. Best Buy won’t accept the return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, ClovisGuy - We hate to hear that your microwave is no longer working and are surprised this would happen to a new unit. This certainly isn't something we would expect and we would be glad to assist in any way we can. Please feel free to reach out to us on social media or at the "Contact Us" link on our website. In your message, be sure to include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@GEA
Microwave is sparking after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a defective broken part . Had to have service after two weeks!
No, I would not recommend this to a friendReturned because it was defective.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on comparable Panasonic microwave are built better.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work and had to return it. When we turned it on, the motor made a really loud noise like it might explode
No, I would not recommend this to a friendcatch fire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave 1 year ago and almost catch fire it made shortcircuit
No, I would not recommend this to a friendworst microwave ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave worked for only 3 months . I would not recommend it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We are truly sorry for your microwave experience. We appreciate your feedback and we will pass it along to our product team for future product improvement. We apologize for the inconvenience it has caused. If you have any questions or concerns, please don't hesitate to reach out to us directly via social media. Olga@GEA
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning tomorrow. Fan clicks after it shuts off. Poor quality.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Unhappy, thank you for your review. We’re sincerely sorry your microwave fan clicks after it shuts off. We understand how that would be frustrating and would love to look into this further for you. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further! -Chris@GEA
Terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave broke within the first month. Wasn’t able to return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thanks for leaving a review. We appreciate you choosing GE Appliances and we're sorry you're having issues with this microwave oven. We understand your frustration and we'll pass along your comments to our engineering staff for improvement. Thank you for your time.
-Sylvia@GEA
Customer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than six months ago it broke down making loud noise and it is not warming food
No, I would not recommend this to a friendBrand response from GE Answers
Posted .HI - We are so very sorry to hear about the difficulty you are having with your microwave. This is certainly not what we want to hear about one of our appliances and can understand what an inconvenience this has caused you. Your microwave is covered by a one-year warranty from GE. Please refer to Page 15 of the Owner's Manual for details as to your warranty coverage. We hope this helps. All our best! Vikki@GEA
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective, made a loud thumping noise. Had to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave made a loud, thumping noise and had to be returned. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke within the first week would not suggest buying one
No, I would not recommend this to a friendDefective from day one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made a horrible rattling noise starting the first time we turned it on...had to return it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello jyoti, thank you for your review. We’re sorry to hear your microwave was not operating properly. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via this link: https://www.geappliances.com/ge/service-and-support/contact.htm
defective fan on delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product was defective out of the box, why do I need to type 50 characters
No, I would not recommend this to a friendGE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this microwave because it made a loud noise after heating was complete
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave made a loud noise after operation that caused you to return it. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to read panel. operation requires more than 1step
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out. This model offers several single step - instant cook features like "Add 30 Seconds" which with a touch will begin heating automatically for 30 seconds. It also offers "Express Cook" 1-6. Press 1 and the oven will begin cooking for 1 minute, 2 for 2 minutes and so on to 6. We hope this helps. We're sorry to hear you're having difficulty reading the control panel and will gladly share your feedback with our microwave design team. All our best! Vikki@GEA
Makes loud grinding noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product. Makes grinding noise. Will exchange.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello BestBuyShopper101, thank you for your review. We hate to hear that your microwave is making a grinding noise. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Lasted 18 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 18 months. I would not buy this again
No, I would not recommend this to a friend