Customer Ratings & Reviews
- Model:
- JES1657SMSS
- SKU:
- 6237753
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 1.6 Cu. Ft. Countertop Microwave's size, ease of use, and heating speed. Many appreciate its good value and quiet operation, along with the overall performance. However, some users experienced issues with the turntable's smooth rotation and the door's functionality. A few also noted minor inconveniences with the timer.
This summary was generated by AI based on customer reviews.
Not working. Stopped working in 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is not not working. It is gone dead in 4 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. If you're still in need of assistance with your microwave, send us a private message on our GE Appliances Facebook, Instagram, or X account. Please have your contact information, model and serial numbers, and a screenshot of this review.
Stopped working after one week.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one week of very little use, it simply stopped working. We tried several times to contact customer service and got the runaround after exceedingly long call wait times- tough for busy people. Absolute waste of money, very sorry to have purchased.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are terribly sorry to hear about the issue you're having with your microwave. We do appreciate your frustration and apologize for any inconvenience this situation has caused you. If you have not been able to return the unit for an exchange, please review Page 15 for details of your warranty coverage. We truly hope we have the chance to restore your faith in our brand. All our best! Vikki@GEA
General Electric Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking to exchange this. The feet are not even and the microwave is unbalanced. It wobbles.
I would recommend this to a friendUnsafe - won't turn off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years, the magnetron won't turn off after the heating cycle. It's dangerous!
No, I would not recommend this to a friendPanasonic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never will buy again. This microwave got issue getting on due to faulty door sensor.
No, I would not recommend this to a friendPoor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a horrible noise when it first stsrts and before it stops. Would not purchase again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Good day,
We're truly sorry to hear that your microwave is making such a horrible noise and can understand your frustration. We'll make sure your concerns are shared with the development team for future improvements. Wishing you well. Mike@GEA
DOA should never happen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sad that an appliance like this would be DOA. Waste of time having it shipped then returning to store. GE clearly has poor quality control based upon the reviews. Was hoping for better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave was not operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Do not recommend y to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this microwave immediately. Something was broken internally…sounded like a combination of a fan hitting metal and something about to explode.
No, I would not recommend this to a friendDented upper left
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t sit level. Dented upper left top!! It works upon initial test!! I will never ever ever buy anything from bestbuy ever ever again and I hope you go out of business!! Return is too much of a big pain in the ......,!!!
No, I would not recommend this to a friendWrong Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is a waste of my time. I asked for a unit to be installed in the wall... only to be used on the counter and could NOT be modified.
No, I would not recommend this to a friend