Customer Ratings & Reviews
- Model:
- JVM3160RFSS
- SKU:
- 1624532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit heated occasionally the first couple of weeks. Then it did not heat at all. I returned it for another one. We will see about the new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to let us know of your experience, though we truly hate to hear the microwave stopped heating for you. We know how frustrating that would be, especially when you'd only purchased the unit a couple weeks previously. Notice of your experience will certainly be sent to our Cooking Products Design team for review; we do appreciate your insight, as we want to make sure we're aware of any potential areas of concern. If you ever need to review your limited warranty, information on that is available on page 20 of the manual. We strive to create durable, quality products, and are confident your new microwave will work well for you for a long time to come. We are happy to help any time if you have any other concerns or questions - best wishes! -Sarah@GEA
Don't Heat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a problem heating after the first month, got fixed by GE but after another month keep having the same issue.
No, I would not recommend this to a friend- Cons mentioned:Door quality
Salesman wss in error and microwave did not fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door did not open flush and I couldn't use it or return it!
No, I would not recommend this to a friend Damage item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave, i was received damage, the mictowave have some hit in the exterior,
No, I would not recommend this to a friendNot Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has issues with monitor switch. I bought one in 2018 and already having issues with trip breaker during cook cycle... this product is not worth the money spent. I guess GE has released fault product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Kumar, thank you for your review. We are sincerely sorry that your microwave is tripping your breaker. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display buttons on the front are not arranged user friendly. The fan is too loud for me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Tiger - thank you for reviewing your new GE Appliances microwave. We appreciate your feedback regarding the arrangement of the pads on the control panel and we're sorry you are not happy with the sound of the fan. Your comments are important to us as we share this information with our product team. Thanks for choosing GE Appliances! NANCYatGEA
Cheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return the first one! It was making a humming and high pitched noise, looks like it was going to explode! They replaced for another one!! Until now is ok! You get what you paid! Cheap!!!
No, I would not recommend this to a friendPoor products & worse service & customer care!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality like most Best Buy products & service, which is non existant!
No, I would not recommend this to a friendBuy the Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want this model I highly suggest purchasing the warranty with it. It lasted 26 months and suddenly stopped working. Expected more from GE. Highly disappointed in this purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Nani. Thanks for the review. We are sorry to hear of your disappointment. We want to offer quality products to all of our consumers. We will work to improve the product. Thanks again. -Mikayla@GEA
Only lasted 9 months!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 9 months and currently trying to get it replaced under warranty. GE brand??
No, I would not recommend this to a friendI have been without a microwave for almost 2 mos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am unhappy because my new GE Bisque over the Range microwave still has not been delivered and installed. The old one has already been removed. There was an issue with the first attempt at installation. I have not been told what the problem is. I just keep being rescheduled. This is not very good customer service.
No, I would not recommend this to a friendNoisy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the microwave is in use it turns the fan on. Super unnecessary. And you cant turn it off.
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave completely stopped working 1 month after installation.
No, I would not recommend this to a friendDead after just 2 yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like several other reviewers have stated here, this microwave lasted almost exactly 2 years. Purchased 3/8/17, dead on 3/10/19. Previous microwave lasted 15 years. Don't buy this model.
No, I would not recommend this to a friendTurntable makes a loud racket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new GE microwave has plenty of wattage power however the turntable makes a terrible loud racket. The wheels under the glass turntable do not spin properly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, thanks for reaching out. We did want to say that, while the turntable is turning, it is normal for the tray to hesitate, jerk, drag, or pause. If you have questions about the normal characteristics for a microwave, an article on our website titled NORMAL OPERATIONAL CHARACTERISTICS FOR A MICROWAVE may be able to help. If you're still having issues, we'd recommend that you take advantage of your warranty as seen on page 19 of your Use and Care manual, here: https://files.bbystatic.com/0pksMLb6d99gAn8TNKKZqw%3D%3D/Owners%2BManual%2BJVM3160DFBB.pdf - We do hope this is helpful. All the best. -Michael@GEA
Great product for a reasonable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I need for a microwave. Has a quieter fan than my previous microwave
I would recommend this to a friendI would rate it a zero if possible.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible microwave. We have had it less than a year and it has broken 3 times. Do not waste your time or money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your microwave has required three service appointments so soon into its lifespan and know how frustrating this. This is not the experience we want for you. We truly value your feedback and have passed it along to our microwave design and development team for future improvement and consideration. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
Same model, different mounting template.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the same model as what I already had. Mounting template has screws in different places. Huge bummer.
I would recommend this to a friendThis unit died after only 14 months!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetron flashed and popped after only 14 months. NOW THE UNIT IS DEAD. WHAT A LEMON! Luckily my credit card doubles the manufacture's one-year warranty.
No, I would not recommend this to a friendLasted 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this microwave after researching and looking at reviews. Paid Best Buy to install it and after 18 months, it just stopped working. Will not purchase another GE appliance again!
No, I would not recommend this to a friend