Customer Ratings & Reviews
- Model:
- GTS22KYNRFS
- SKU:
- 6494735
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 21.9 Cu. Ft. Top-Freezer Refrigerator's overall performance, capacity and size. Many appreciate the temperature control and low noise level, and some find the design simple and appealing. However, some customers have expressed concerns about the absence of a freezer light, susceptibility to fingerprints, and occasional issues with the door seal.
This summary was generated by AI based on customer reviews.
Go for a better built model/
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW is this refrigerator built cheap! As a Garage-Ready refrigerator you would expect customers to load it with soda and beer, but don't do it! With 24 cans of soda and a 12-pack of beer the full width shelf was sagging so much I was afraid it was going to break in half, so I took the beer off the shelf and put it in the large door shelf. Well, when you open the door, the shelf falls off. I would not recommend this refrigerator to a friend.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it ! Buy only if you have a strong back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. Thanks for the review. We're sorry that you returned your refrigerator. We hope that you choose us again in the future for your appliance needs. Should you have any additional feedback, please reach out to us. All the best.-Kianna@GEA
- Cons mentioned:Freezer light
Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even at max settings, my ice cream is not frozen. A horrible purchase on my part.
No, I would not recommend this to a friend Ridiculous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUPER NOISY! Received this refrigerator 2 weeks ago and it sounds like there is a jack hammer inside. I can hear it two rooms away with the doors closed and it's getting worse by the minute. 4 days after the return window Best Buy is telling me there is nothing they can do and I have to deal with a GE. Nice customer service. This will be my last purchase from Best Buy. The team that dropped off the fridge put a 2ft long scuff in my hardwood floor. Thanks Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your refrigerator is making a loud noise during operation. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA
Problems with freezer door
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door on this refrigerator pops open when the bottom door is closed and at other times, leading to things starting to thaw until the open door is noticed. I definitely am not happy with this purchase.
No, I would not recommend this to a friend- Pros mentioned:Temperature control
garage fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this will work. Bought a fridge for the garage not knowing that it's minimum operating temp was 55 degrees. Best Buy worked with me to exchange it for this one that has a minimum operating temp of 38 degrees. I'm hoping it works.
I would recommend this to a friend Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very disappointing. It was poorly assembled and the plastic packaging was hard to remove fully. The Best Buy staff, however, was very helpful and efficient. Particularly Jarrod.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're very sorry to hear your refrigerator is disappointing and that the packaging was hard to remove. We can see why you'd be annoyed, so we'll be sure to take your valuable feedback into consideration. With that said, we're pleased to see you received such outstanding service from your Best Buy. We're wishing you the best and we appreciate you reaching out. - Guy@GEA
Large appliance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has to be replaced after 2 months. We just received the replaced today. I hope this fridge is a good one this time!
No, I would not recommend this to a friendNot a garage refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is advertised as capable of operating in a garage. It's not. Have had two technicians out to look at it, and the bottom line is that it will never work properly in the garage. I feel totally misled, and would return it if possible.
No, I would not recommend this to a friendCheap Refrigerator & It Shows
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would I buy this one again - no. The seal around the freezer was molded incorrectly by the factory, so when we started it up, we faced a frost issue internally. Getting BB to come and 'Look' at the issue - well let's just say they are dragging their feet.
No, I would not recommend this to a friend- Pros mentioned:Size, Temperature controlCons mentioned:Fingerprint resistance
Odd design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemingly odd design. Texture is on the sides not the front so tons of fingerprints which are constant since you have to push the door close if there is any weight in the doors. Shelf options in fridge are also odd. Too much space or not enough. Odd narrow door shelf on the very bottom but the door shelf above it protrudes so the bottom shelf is difficult to get to. It is crazy loud but does sequence on and off consistently. Size is good. Temp is good.
I would recommend this to a friend Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, door doesn’t stay closed. Hole in the door where the handle is supposed to be reversible.
No, I would not recommend this to a friendSloppy assembly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sloppy workmanship in constructing this refrigerator.
No, I would not recommend this to a friendI have to say no star at all. ,
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sent me a bootleg refrigerator. All major appliances have their name and serial number in them. I was disappointed in all of it. And they delivered two!! And it was not a GE. Buyers be aware of what you get from this store
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second refrigerator that was delivered and it came damaged and was replaced with a third refrigerator. The third one was fine but really having to have that many delivered ruined the experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .HI - We are terribly sorry to hear this happened as this is not the consumer experience we expect or want for you. We can certainly understand your disappointment and apologize for any inconvenience this has caused you. We will gladly share your comments with our refrigeration design team. We hope we have the opportunity to restore your faith in our brand. We wish you all the best! Vikki@GEA
Don't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator quit working after 6 weeks! This is a refrigerator that is kept indoors also so its not because it was outdoors.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Size
Excellent fridge at a very reasonable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was thrilled to find this in stock. It is the perfect size for my small family, and I love the black slate finish on it. It shows no fingerprints or smudges at all. Plenty of room inside to fit everything we need. It fit perfectly in the area I measured which was somewhat limited in our 1970s built house. The delivery was exceptional -- they let me know exactly when they were coming and easily got it into the house by removing the fridge doors and putting them back on.
I would recommend this to a friend Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your delivery driver refused to deliver. Said it would not fit, when I measured precisely the old refrigerator and this on was the same size. This was a long distance delivery.
No, I would not recommend this to a friendRusting already!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever you do, don't get the stainless steel...it's already rusting, less than 3 weeks old..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your refrigerator's Stainless Steel finish is rusting so soon into your ownership. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. If you would like us to provide you with our articles that feature suggestions on how to deal with this rust, please don't hesitate to reach out to us on social media and we will be happy to help. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Why?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not in stock even though the salesman told me it was, After I paid, he "found one. It had six or eight dings and looked awful. Immediately, I asked for my money back
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Suzie - Thanks for bringing this to our attention. We hate to hear of the trouble you had with this refrigerator and are surprised this would happen. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA