Customer Ratings & Reviews

Please note: I purchased my original machine August 2021. It began leaking detergent from the holding tank down the front of the machine. The detergent was dissolving the hoses to the tank! Also, the door switch began to fail because of detergent dripping on it causing it to short out. After attempted repairs and due to a delay in parts, GE replaced that unit with a brand new one just last month. This review will cover my experience with BOTH machines. I have 3 German Shepherd dogs. I often find it necessary to launder comforters and big items of bedding. I selected this particular GE machine because it is 5 cu ft inside and can handle large loads very well. Since the white model was on a huge backorder from nearly every vendor, I chose the blue one because it was readily available. I must admit, it is beautiful and makes doing laundry fun! I really liked the detergent dispensing tank because it made it easy. However, I will no longer be using that same detergent because it is so caustic, nor will I be using the dispensing tank anymore. The detergent cup does not accept Pods, however it will accept liquid and powder detergents. The machine is very energy efficient and my electric company even gave me a rebate because of it. The machine is very noisy so be prepared for that. It does not handle unbalanced loads very well. If it is unable to balance a load, it will spin very slowly. For this reason, make sure you do not wash only one item. Balance it out. It has a wifi sensor in it which allows you to program it from your mobile phone. I have not used that feature, nor do I need it. I wish that the End of Cycle Signal was louder. There are 3 settings for it. The loudest one is barely audible. (Engineers: Please make it louder for us senior citizens.) It has two features that are unique: When done doing laundry, you can set it to run with a fan to dry the drum. Although it is energy efficient, this feature runs for 8 hours. I prefer to just leave the door ajar to allow it to dry. The 2nd feature that is unique is that you can set it to Wash And Dry a load. This is the same concept, once done washing, the load will tumble for 8 hours to dry it. This might be a great feature for someone who wants to pop in a load at bedtime anticipating that it will be dry when you get up. However, as with the other feature, I do not intend to use it. Big Blue handles my comforters very well. Another thing that is unique to this machine which, indeed, makes it so efficient is that once a load begins and water begins to dispense, it stops and actually weighs the load in order to provide just the right amount of water, not too much, but just right. Living in an arid climate where water is a precious resource, this feature is probably one of the most vital. The door seal is made with Microban which prevents the huge issue of mold. I just love this feature. With that, I'm hoping my new Big Blue will last me the rest of my life. Recommends this product ✔ Yes

Had this washer for 3 weeks. So far extremely pleased with the performance. It does exactly what it claims to do. Love the capacity. Our king size bedding and towels are easily accommodated. Clothes come out clean and rinsed properly. Haven't tried the was/dry feature yet. Also like the venting to dry the tub and gasket.

It's only been with us for a couple of weeks, but this washing machine has so far been a reliable workhorse for our family of 7. We'd also been looking at the LG and Samsung models, but they were getting a little long in the tooth (3+ years) and this GE model had some new tech which was intriguing to me. Originally I was concerned about its size since it is smaller than the one it was replacing, but it has handled our largest loads with ease so far. The auto detergent dispenser is also great - it figures out how much detergent to use much more scientifically than when I do it myself - I think my clothes are actually cleaner. I gave it 4/5 for ease of use because setting up the WiFi was a little tricky. I am fairly technical and made my way through it ok, but I can see less technical people not finding it easy. But once it is connected, the app and notifications are actually much more useful than I ever imagined. Quite honestly I didn't think I'd ever care to know my real-time washing status and usage history. Wife loves the color (we got blue) and it has held up to the scratching of baskets and other stuff that we usually end up storing on top. Overall highly recommended

Needed a new washer and dryer for a set that was probably over 10 years old. We needed a capacity upgrade and also wanted to get some new features. The steam settings are nice but the microban seal and the autovent are really nice. They keep the washer dry and clean after use and prevent it from molding or smelling bad. I also like the automatic detergent dispenser. You fill up the dispenser and it claims it will give the right amount per load and should do up to 40 loads before needing to be refilled. We were using pods so waiting till thise run out to switch back to liquid. Overall, a great washer and dryer and I really like the blue color.

Best washer I have ever owned. Love the venting system. Washes fast and clothes as so clean. Smart dispense detergent is a great feature. Big capacity.

Great Washer. Love the color helps save on water and great features.

This machine is a BOSS!!! I washed my king size comforter in it. I washed everything I could possibly wash. I love it!! The vent system is really nice, I come back and it’s dry inside. The laundry dispenser is nice so I don’t have to worry about the kids putting too much detergent in. So far, can’t say one bad thing. And I researched, but since this was new I took a chance and so glad I did!! I even love getting the messages telling me it’s almost done washing.

Love this color! Easy to operate and the vent is great at drying the insides to prevent the awful smell of the LG model we had. The sensors are very good at determining the cycle times. I also like the ability to add more than just one load of soap at a time. It would have been a 5 star experience if we would hve received the manual. Still hasn't arrives

Purchases the product as open item good a very good price. Eassy to use. Just drying time is longer but with the convenience that you do not have to re load the clothes for drying from washer.

We love this machine so far, only one month. It cleans very well and can hold a lot more laundry compared to my previous LG. The auto dispense detergent function is great as well. The only con for someone might be that it can be semi noisy during spin if they have to have it centrally located in the open.

This is the first washing machine that I ever had an issue with. Exactly one day after the 1 year warranty expired, it left the laundry wet after the spinning cycle. I regularly clean the lint tray and when I opened it to see if there was a blockage, water gushed out. I did not find any blockage. I called the service department and they told me they can dispatch a technician but I have to pay for it. Now after every wash, the laundry is wet and smells bad and I have to let the water out of the lint tray and unfortunately, it is so low to the ground, you cannot fit a bowl underneath and it dumps the water all over the floor, which is annoying. I put it in storage as I have moved temporarily and use the rental unit machine, which works great, but I am moving to a permanent location had have to use it again. This machine has a high price tag and I don't feel like having to pay a mechanic to come out and pay to fix it. One year warranty is not enough, in European countries they come with 3 years. I would not buy this machine again.

Love the size/capacity. I am able to wash everything in my household. Even though I was looking for a larger capacity, this one meets all my needs. Love the color as a bonus. It is smart and efficient. It senses when the clothes are out of balance and rebalances. My clothes come out so much more cleaner than any of my previous 4 washes that I have had. The price was right in the ball park with most front load and way less than the top brands. I did a lot of research before buying and I feel that the top brands would NOT had provided me with any additional benefits. I have already recommended this washer and the matching dryer to all my family. I have always had great experience and long life times with ALL of my GE products.

After struggling for years with older washers that left the clothes questionably clean this GE washer has been a Dream! With the little time I’ve owned it I can see a big difference. It’s easy to use all the functions and there is no need to time the soap and softener dispensing as it does it all on its own. The light function is great to see what’s going on. It definitely uses less water than the top loading washers I’ve had before which is a big plus. It does need some stable ground as it wiggles around a bit more with bigger loads. It have heard a slight bell sound as some other reviews had mentioned but it’s nothing unbearable and barely noticeable.

We've owned this washer since May 2023 and we LOVE LOVE LOVE LOVE IT so much. I love the self drying mode to avoid mold and the stinky smell. I love that I can fill the tank with detergent (although I wish i could do the same with the softener). I love that the app tells me when the washer is done. I was floored when I realized it had a 1 step wash and dry, although it does take like 7 hours to complete (so for small loads only) but has a mom of little kids, its super handy if i need to wash their blanket and make sure its dry by the time we get back home. These machines are also super quiet and I love that I can turn the internal light on and off. It handles my king size comforter very well too ! I am super duper happy with this purchase. The best buy installers were also super professional !

Excellent washing machine. Have used it for 3 weeks. Large capacity that easily washes a king quilt and the spin cycle is efficient with even a full load of towels. The automatic dispensing of laundry detergent is also very convenient and economical. Only issue we have had was trying to wash a rubber backed bathmat that seemed to throw off the sensors as it held on to a lot of water during the wash, but once we manually removed the water from the mat the spin cycle was able to remove all the rest of the excess water. Would highly recommend this machine! Noise level is pretty low considering the speed of the spin cycle. The app is also useful to remind you there is still washing in the machine if you forget.

Sadly, we have replaced this machine's mixing valve 3 times since purchasing this washer 7 months ago. If not for Best Buy's and GE's excellent customer service and extended warrantys cover the cost of repairs, we would've been extremely upset and disappointed. This washing machine replaced our 15+ year old Whirlpool front loader washer (which had zero issues). We are skeptical this machine's will last as long, but we're enjoying all the features this washer has to offer. On a positive note this washer machine has exceeded our set exception so far. We love the antimicrobial features and hardware to protect mold/bacteria growth. Our clothes, towels, and eta come out clean and smelling fresh everytime...We are seeking to purchase the matching GE dryer model house hold aesthetics and performance. I hope this feedback helps the next first time washer buyer or home owner!

First new washer in 14 years. Last one was a front load also, but left a lot to be desired. Lots of improvements. I like the vent dry after a washing cycle that helps prevent the mold and stink that the last washer had no matter what you did. Also like the dispenser for laundry detergent - you can fill it with 50 oz and the washer automatically dispenses it based on the weight of the load. Capacity is about half again as big as the old one too. So far, no negatives, just positives.

Great washer love the auto dispenser for the detergent. Holds huge loads and is super quiet. Would recommend to anyone and everyone

Fits alot of laundry. I like the vent so i can close the door and not worry about a mildew smell after wash is done. However, unfortunately it is LOUD. If you do the quick wash with a smaller amount of clothes it doesnt spin good enough. I end up having to do a spin cycle as well after the quick wash. It does have a cool soap holder inside that you can fill up and jt will dispense every cycle amount needed and lets you know when the reservoir needs filling.

Very nice washing machine and works well. The navy blue color is nice and it’s quiet and easy to use