Customer Ratings & Reviews
- Model:
- 45852GE
- SKU:
- 2220066
to a friend
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 When it loses power not found by Alexa. Have to go through process to resymc with Alexa. And rename device each time 2 device is too big and fits over both outlets so you cannot use the other plug.
I would recommend this to a friendBrand response from Tech Support
Posted .Hello Valued Customer, thank you for your review. We apologize that our product did not meet and exceed your expectations. We always value customer feedback and ways to help improve future experiences with our products. You might check with Alexa customer service to see if there is anyway to bypass that because this should not be happening. We do have new Enbrighten Wi-Fi plugs that are more compact and will allow you to directly connect to Alexa and they will allow you to still use the outlet.
If there is anything we can do to improve your overall experience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 597568. Thank you and have a great day!
Didn't have a hub, so it doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi there, This dimmer needed a zigbee hub (whatever that is) and can't be controlled with just an app like the other smart gadgets I've got. It does have an on/off mode, but won't dim without the zigbee, so it can't do the only thing I bought it for. I returned it.
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Julia, thank you for your review. We apologize that our product did not meet and exceed your expectations. For future reference, all Z-Wave and Zigbee devices require a hub if you want to control them from your phone. Our Bluetooth switches and Wi-Fi switches do not require any hub for operation, so you might look into those devices instead. If you have any questions or concerns, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 564624. Thank you and have a great day!
Does What It Promises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This plug-in smart dimmer light switch was purchased to work with my TWC security system and it Rocks! This thing was very easy to remove from the box, plug into an outlet, setup, and then worked great.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, makes life easier. Looking to order more.
I would recommend this to a friendNot easily installed instructions are confusing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this item no customer support, downloaded app will not synch
No, I would not recommend this to a friendBrand response from Tech Support
Posted .Hello Butler, thank you for your review. We apologize that our product did not meet and exceed your expectations. We do offer support for this product and are happy to assist you with pairing the switch and answering any questions you might have.
When you have a moment, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 564636. Thank you and have a great day!
Incompatible with ZLL protocol, unable to test
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The GE Plug-in smart dimmer is exactly what I was looking for: an easy way to use existing or specialty bulbs (such as incandescent or LED based Edison style bulbs) alongside the rest of my connected bulbs using the Philips Hue bridge (it's all ZigBee, it should work!). After cycling through every single wireless channel with attempted touch link and force pairings (even resetting the GE dimmer to factory defaults and trying again), I couldn't get it to link up to my system. Upon further research, I discovered the GE dimmer uses the Zigbee Home Automation protocol (version 1.2), while the Philips Hue system is only compatible with ZigBee Light Link (not sure what version). It is simply not compatible unless Philips upgrades their system to ZigBee 3.0 and implements the combined ZHA+ZLL protocol. I hear the hardware is compatible, it's just up to them if they want to or not...and given their current stance on third party expansion, it seems unlikely to happen. Philips Hue users: look elsewhere, this won't work for you. Everyone else: no idea if it'll work or not. Three stars for a lost evening of futile troubleshooting and poor clarity regarding what "ZigBee compatible" actually means.
No, I would not recommend this to a friend