Customer Ratings & Reviews
See more imagesGE Profile - 30 in. Wide 4 Element Built-In Downdraft Electric Cooktop with Power Boil on Dual-Ring Element - Black
- Model:
- PP9830DRBB
- SKU:
- 6522400
Highly rated by customers for:
Customer reviews
Rating 4.3 out of 5 stars with 50 reviews
Top Mentions
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- Rated 5 out of 5 stars
Great customer service!
JosephF Posted
The sales rep was extremely knowledgeable, friendly, and accommodating. It was the easiest buying experience and I will shop there for appliances in the future!
I would recommend this to a friendThis review is from GE Profile - 30 in. Wide 4 Element Built-In Downdraft Electric Cooktop with Power Boil on Dual-Ring Element - Stainless Steel
Brand response from GE Answers
Posted
We’re so glad to hear you had an excellent buying experience! If you’d like to share your positive feedback with Best Buy, their customer service can be reached at 1 (888) 237-8289.
- Rated 4 out of 5 stars
Return of Incorrect cooktop purchase
KevinN Posted
Return was easy and fast through the phone representative
I would recommend this to a friend - Rated 5 out of 5 stars
MR
LarryM Posted
Service as Best buy is always great and their produst as well
I would recommend this to a friend - Rated 2 out of 5 stars
Downdraft open range issue
GEapplianceissue Posted
The knob came broken and needs replacement. Having a lot of issue getting uninstalled and replaced
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Greetings - We're sorry to hear about the issues you're facing with your cooktop. It's frustrating to encounter problems with the installation and have a broken knob upon delivery. Your satisfaction is important to us, and we understand the inconvenience this has caused. We strongly encourage you to contact our GE Appliances Consumer Service at 1-800-432-2737. One of our great technicians would be happy to get this knob replaced. We look forward to assisting you soon. -Kacie@GEAppliances
- Rated 1 out of 5 stars
Don’t let Best Buy install anything
ScottS Posted
Product has been fine. The installation experience has been terrible, the worst.
I would recommend this to a friendThis review is from GE Profile - 30 in. Wide 4 Element Built-In Downdraft Electric Cooktop with Power Boil on Dual-Ring Element - Stainless Steel
Brand response from GE Answers
Posted
We're glad to hear that you're enjoying your new cooktop. To best address your installation experience, we encourage you to reach out to Best Buy directly for assistance by calling: 1-800-433-5887. -Don@GEAppliances
- Rated 1 out of 5 stars
Stovetop
JacquelineS Posted
Item had to be reordered. Installer said it was defective (he put it in backwards, I had to tell him the knobs go in front). Still waiting for new one to be installed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We are sorry to hear you had some trouble with your initial installation. We do hope it has since been resolved. We are here though if you should need anything else in the future.
- Rated 2 out of 5 stars
Ok product
Cc20 Posted
I had this purchased not long ago and after factory warranty expited, my unit also expired. So had to replace it something else.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We recommend checking out the Troubleshooting Tips section on page 25 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Rated 2 out of 5 stars
Problems
WilliamB Posted
Lies and more lies. Still owe me a $50 gift card!!!
I would recommend this to a friendBrand response from GE Answers
Posted
To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
- Rated 1 out of 5 stars
Glass down draft cook top
Vendla Posted
Can’t since it was not delivered yet! Hope it comes soon!
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello - We look forward to hearing your experience once you receive your beautiful cooktop. Thanks for choosing to become part of the GE Profile family. Best wishes. -Don@GEAppliances
- Rated 5 out of 5 stars
My stovetop
CarlosS Posted
Excellent we love the stovetop look nice go well with our appliance
I would recommend this to a friend