Customer Ratings & Reviews
- Model:
- PFQ97HSPVGN
- |
- SKU:
- 6649531
Customer reviews
Rating 4.2 out of 5 stars with 1515 reviews
(1,515 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
GE washer/dryer combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I don’t have to switch my laundry from washer to dryer. Live that I do not have to add detergent and softer every time since it has the holding tanks for both. This is amazing.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love this washer/dryer unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this unit for 2 years, never had a problem and still love it. So convenient for not having to change loads from washer to dryer. Start a load before going to bed or out shopping and laundry is ready to fold when I am ready.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 5 out of 5 stars
Great washer/dryer for limited space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works great. Drys just fine with standard 110 electrical outlet and no need for a vent. Just hook up water hoses, plug it into an electrical outlet, and go. It takes a little longer than other machines to dry, but acceptable. Nice to not have to move washed clothes to a dryer - already there. We were a bit disappointed with Best Buy installation though. It is a very heavy machine (about 300 lbs), so professional delivery is needed. They got it into the room ok, which was good, but they refused to hook the machine up saying the water faucets needed to be replaced. They did not even hook the hoses to the machine. We just cleaned off the faucets ourselves later, easily put on the hoses, and plugged it in. Faucets are fine. There are no leaks. It was easy to do, and it works great. Seems odd that the included installation did not happen. They did not even try. Not a huge thing, but maybe don't expect the included installation unless faucets are pristine.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great combo for convenience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo is great. I am a person who forgets to switch laundry from the washer to the dryer and now i dont have to worry about that. I will say clothes do come out feeling "damp" but they are dry. Its definitely a humidity thing with the ventless system but they do come out dry. They feel better with the "extra dry" setring. I also lobe the pet hair feature too. Overall a great purchase for me!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 5 out of 5 stars
Tried Competing Unit from LG - This one the Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I have a whole story here. I got one of these becasue I live in a space confined condo. It worked like a champ. Most loads are 2-3 hours - even with a ton of towels and other stuff. Then the LG came out with a similar product and because the brand is sexier, and it's 9 inches shorter for more space savings I tried that. This one is just much more reliable than the LG. LG has a more compact unit and the software is slicker but I may have had a dud. It would not dry. I LOVE the GE unit, I feel bad for straying to the sexier unit and not sticking with what was working well. I'd love for GE to reduce the height in the next versiuon and add some bells and whistles like LG has in the software. Other than that- it's perfection.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Capacity, Energy efficiency
Rated 5 out of 5 stars
Great for this working mom
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing- I did a lot of research and video watching before my purchase and felt well informed. It was truly a great purchase for me and my family- to avoid having to wait up to switch the laundry at night and to start a load before work and come home to it dry is worth every penny.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use, Energy efficiency
Rated 5 out of 5 stars
Makes laundry choir much easier!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are super happy with this purchase. Space saving high-efficient and super easy to install for the do-it-yourself type like me, and easy to use and pair with your smart phone. Check the User manual (before) for unboxing. I did not and I regret it. Still got it done with ease, mind you this unit is very heavy, 350 lbs.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new Ultrafast Combo purchase! We are happy to hear that you are enjoying your new unit and all the great features it has to offer including the convenience of being able to connect to your smart phone. We just know you will continue to be impressed with it! If there is anything you need feel free to reach out and let us know. All the best! Dianna@GEA
- Cons mentioned:Drying performance
Rated 3 out of 5 stars
Kind of works. Sometimes. Maybe. With wrinkles.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The combo unit is a nice idea and gets clothes clean, however the drying options include damp and wrinkled, or dry and wrinkled. Sometimes (2/10) I will actually get clothes that are dry enough and don’t have wrinkles. I’ve tried small, medium and large loads as well as keeping heavier fabrics in separate loads away from lighter fabrics. It’s a craps shoot that end up nullifying any time benefit from having to move a load over traditionally. The unit also randomly leaked all over my laundry room on more than one occasion. I check the lines, drain pipe, filter, etc and nothing is clogged. Then is works normally (which results in wrinkled clothes). I would suggest waiting until there is competition and the combo unit market has matured a bit before purchasing. I’d return it and buy a nicer separate set, however I’m unfortunately past the time period (it’s only been 3.5 months) even as a Best Buy TotalTech member. The capacity and dry time ratings would be great if a) you didn’t have to run smaller loads in an effort to get past the wrinkled results and b) you didn’t have to run the dewrinkle program multiple times to get the wrinkles out, if it works at all (yes, I’ve stood next to machine waiting for it to end so I could get the clothes within seconds of the cycle end). Bottom line: you’ll spend more time running multiple dewrinkle cycles and/or ironing/steaming your clothes on top of the longer cycle times the product has. Save your money and buy a classic set.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Connecting to the SmartHQ app is highly recommended; this ensures that your software is always up to date. These software updates can optimize your Combo's performance and address potential issues. In addition to Dewrinkle, the Combo offers a Wrinkle Care option. When selected, Wrinkle Care will tumble intermittently for up to 8 hours making the clothes less prone to wrinkling. For more information, check out the Support article we offer on our website titled: GE Profile™ UltraFast Combo Washer/Dryer - Clothes Getting Wrinkled".
- Cons mentioned:Cycle time, Drying performance
Rated 5 out of 5 stars
Washer/Dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cycles are longer than my old style washer and dryer. Cloths are more damp than I would like. Using the more dry option each time. Don’t like water droplets along blue rubber liner. I have to wipe water drops off before removing clothes from dryer so they don’t get wet.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Energy efficiency
Rated 4 out of 5 stars
I’ve been waiting so long for this!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the GE washer dryer combo, and I couldn't be happier with my decision! it saves space in my laundry room, but it also delivers exceptional cleaning and drying results. The energy efficiency is a huge plus, helping me save on utility bills without compromising on performance. Overall, I highly recommend this combo for anyone looking for convenience, efficiency, and top-notch laundry results. I gave it only four stars because it is louder than I thought it would be.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Laundry has never been so easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo washer/dryer unit was a bit pricey, but I bought it on sale and let me tell you - it is a game changer! It is ventless and so I installed in a first floor closet which has made doing laundry easy. Features you'll love - the lint filter is so easy to clean, the smart detergent dispenser is amazing (fill it once and it tells you when you need more). I also have a very furry dog and this unit does a terrific job and trapping the dog hair and my clothes come out without any hair. It is also quiet running and just does its thing. A phone app tells you when the laundry is done.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .We are glad to hear that you are happy with your new Ultrafast Combo unit, and it conveniently works out great in your 1st floor closet space. We are excited for you to experience all the amazing features it has to offer. The Smart HQ app makes it easy to keep up with any updates so that your unit continues operating at optimal performance.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Combo GE profile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice not having to deal with changing from one to the other just convenient takes little longer but still cheaper electricity has been reduced
I would recommend this to a friend - Pros mentioned:Energy efficiencyCons mentioned:Drying performance
Rated 5 out of 5 stars
Worth the price for a small household
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works perfectly for my husband and I. It is very convenient not to have to change over loads and we are saving on detergent with the auto dispense option. Drying does take a little longer than a typical vented unit, but it still uses less energy!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Energy efficiencyCons mentioned:Drying performance
Rated 4 out of 5 stars
GE all in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all in one. Saves you lots of room. Only thing I have to keep an eye on dryer or clothes stay wet always have to add extra time to dryer.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings - Thank you for your feedback on the GE Profile All-in-One Washer/Dryer Combo. We're delighted to hear that it has been a space-saving solution for you. We appreciate your input regarding the drying performance, and we understand your concern about the clothes staying wet. Your satisfaction is our priority, and we recommend checking if the pump filter is clean and the load size is appropriate for optimal drying results. If the issue persists, please don't hesitate to reach out to our GE Appliances Consumer Service at 1-800-432-2737. We're here to assist you and ensure you have the best experience with our product. Thank you for choosing GE Appliances; we value your business. -Kacie@GEAppliances
- Pros mentioned:Ease of useCons mentioned:Drying performance
Rated 4 out of 5 stars
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product . It’s so convenient not to take clothes out to put in dryer . Does though need extra drying time so I add more dry
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:VentlessCons mentioned:Drying performance
Rated 5 out of 5 stars
Convenient
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aweome and convenient because of the no vent requirement. Laundry room is a smaller area and it saves alot of dpace only having one machine instead of two. The only downside is when drying towels or blankets it takes a while and easy to overload it to where have to do multiple srying cycles.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 1 out of 5 stars
DO NOT WASTE YOUR $$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!! I have had the washer-dryer combo for eight months, and my initial experience was quite positive. For a family of four, we utilized the unit twice daily, and it consistently delivered clothes that were about 98% dry. A quick shake would often make them feel completely dry. We diligently maintained the machine by cleaning the filter after every load and adhered to all manufacturer guidelines. However, as time went on, the unit began requiring extra drying cycles. Then we encountered an error code so reach out to customer service. The first technician who came to our home was unfortunately unprofessional and dismissive. He even implied that our drying issues were due to a dirty filter, despite my efforts to show him that it was spotless. His focus on unrelated personal anecdotes was frustrating, leaving me feeling unheard and unsatisfied with the visit. After his departure, I attempted to run another small load—only to find it still wouldn't dry properly. The next morning, I contacted customer service again, expressing my concerns about the technician's behavior and competence. The new technician, was a stark contrast to the previous one. He quickly diagnosed the issue as a problem with the heat pump and ordered a replacement part. Unfortunately, the holiday season caused a delay, and it took nearly two weeks for the part to arrive. When the heat pump was finally replaced, the technician put in substantial effort, working diligently for about three hours. However, to my disappointment, the clothes still didn’t dry properly. After reaching out to the company once more, they said we needed another technician visit to confirm that the unit was unrepairable. Well, The technician came out once again, but encountered some communication difficulties with the engineer, which was further frustrating. The engineer was quite rude to the technician. The engineer said we must replace the communication board to the heat pump so they could run a diagnostic so now we are waiting for that part to arrive and we are left without a working washer-dryer combo for over a month, relying on a laundromat. Overall, while the idea behind this unit is fantastic, my experience has been far from satisfactory. Save yourself the trouble—look elsewhere for a more reliable option!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are so sorry to hear of your experience with multiple technician visits resulting in no remedy. We advise you to continue working with our team and we would like to gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
I love my new washer and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good! N easy to use. It is a pretty good machine!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 2 out of 5 stars
Not meant for families
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product went bad the day after it's year warranty. While using, it left clothes wrinkled if the load was not extra small. We are a family of 6 and it is unrealistic to use this machine for a family. The tech mentioned it was meant for single individuals and small loads. I personally had to still use an additional machine (dryer) to keep loads going. My biggest ick was with the clothes being wrinkled, especially pants, when running a straight wash/dry cycle. Ultimately, it went out and we are replacing it with a side by side set from Samsung that is an updated model of our previous set (which I LOVED). GeekSquad came out on 4 occasions and replaced all possible parts and still could not get it to work. The clothes were locked in at one point.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear you’ve had issues with your Combo, and the issues haven’t yet been solved with service. We’d like to look into your situation further. We can advise the Combo is not intended specifically for individuals and small loads. The Combo has 4.8 cu. ft. of capacity, allowing for larger loads, and can wash and dry a full load of laundry in about two hours, depending on the options selected and load type. To help avoid wrinkling, we recommend ensuring the water temperature isn’t too hot. Additional tips regarding wrinkling are available on page 30 of the manual, which can be viewed on Best Buy’s product page for the model when you go to the ‘Features’ section and scroll to the bottom. The Combo also has DeWrinkle and Wrinkle Care options; more information about those options is available on page 11 of the manual. If you still have the Combo in your possession, please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
- Cons mentioned:Weight
Rated 5 out of 5 stars
Brian
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best washer and dryer I have ever owned! The first things I washed were 2 king size blankets. They were washed and dried in less time than separate units. I was extremely impressed. I would recommend that when you have it delivered, have them take it out of the box. It's nearly impossible to pick it up off the bottom of the box. It weighs over 300 lbs. I had to spend $50 on lifting straps to pick it up over a massive Styrofoam hump Other than that, it's an awesome machine!!!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend



































