Customer Ratings & Reviews
- Model:
- PFQ97HSPVGN
- |
- SKU:
- 6649531
Customer reviews
Rating 4.2 out of 5 stars with 1483 reviews
(1,483 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 5 out of 5 stars
Space saving/Easy to Use/Efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer combo works like a dream! I was one of those people who ended up re-washing clothes because I would forget to transfer them to the dryer. No more! Easy to use, very intuitive, and it gets every bit of pet hair off of our clothes! Electric bill went down, too! Takes 2-2 1/2 hours to complete wash/dry cycle.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hello – thanks for taking the time to share your review! We’re delighted to hear that our Ultrafast Combo has simplified your laundry routine and helped you save space and energy. It’s wonderful to know that it’s not only efficient but also intuitive to use. If you ever have any more feedback or questions, don’t hesitate to get in touch. Enjoy your hassle-free laundry days! Lauren@GEAppliances
Rated 5 out of 5 stars
Great for this working mom
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing- I did a lot of research and video watching before my purchase and felt well informed. It was truly a great purchase for me and my family- to avoid having to wait up to switch the laundry at night and to start a load before work and come home to it dry is worth every penny.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 3 out of 5 stars
Kind of works. Sometimes. Maybe. With wrinkles.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The combo unit is a nice idea and gets clothes clean, however the drying options include damp and wrinkled, or dry and wrinkled. Sometimes (2/10) I will actually get clothes that are dry enough and don’t have wrinkles. I’ve tried small, medium and large loads as well as keeping heavier fabrics in separate loads away from lighter fabrics. It’s a craps shoot that end up nullifying any time benefit from having to move a load over traditionally. The unit also randomly leaked all over my laundry room on more than one occasion. I check the lines, drain pipe, filter, etc and nothing is clogged. Then is works normally (which results in wrinkled clothes). I would suggest waiting until there is competition and the combo unit market has matured a bit before purchasing. I’d return it and buy a nicer separate set, however I’m unfortunately past the time period (it’s only been 3.5 months) even as a Best Buy TotalTech member. The capacity and dry time ratings would be great if a) you didn’t have to run smaller loads in an effort to get past the wrinkled results and b) you didn’t have to run the dewrinkle program multiple times to get the wrinkles out, if it works at all (yes, I’ve stood next to machine waiting for it to end so I could get the clothes within seconds of the cycle end). Bottom line: you’ll spend more time running multiple dewrinkle cycles and/or ironing/steaming your clothes on top of the longer cycle times the product has. Save your money and buy a classic set.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Connecting to the SmartHQ app is highly recommended; this ensures that your software is always up to date. These software updates can optimize your Combo's performance and address potential issues. In addition to Dewrinkle, the Combo offers a Wrinkle Care option. When selected, Wrinkle Care will tumble intermittently for up to 8 hours making the clothes less prone to wrinkling. For more information, check out the Support article we offer on our website titled: GE Profile™ UltraFast Combo Washer/Dryer - Clothes Getting Wrinkled".
Rated 4 out of 5 stars
I’ve been waiting so long for this!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the GE washer dryer combo, and I couldn't be happier with my decision! it saves space in my laundry room, but it also delivers exceptional cleaning and drying results. The energy efficiency is a huge plus, helping me save on utility bills without compromising on performance. Overall, I highly recommend this combo for anyone looking for convenience, efficiency, and top-notch laundry results. I gave it only four stars because it is louder than I thought it would be.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Makes laundry choir much easier!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are super happy with this purchase. Space saving high-efficient and super easy to install for the do-it-yourself type like me, and easy to use and pair with your smart phone. Check the User manual (before) for unboxing. I did not and I regret it. Still got it done with ease, mind you this unit is very heavy, 350 lbs.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new Ultrafast Combo purchase! We are happy to hear that you are enjoying your new unit and all the great features it has to offer including the convenience of being able to connect to your smart phone. We just know you will continue to be impressed with it! If there is anything you need feel free to reach out and let us know. All the best! Dianna@GEA
Rated 5 out of 5 stars
Convenient
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aweome and convenient because of the no vent requirement. Laundry room is a smaller area and it saves alot of dpace only having one machine instead of two. The only downside is when drying towels or blankets it takes a while and easy to overload it to where have to do multiple srying cycles.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 2 out of 5 stars
Disappointing Ride
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the concept of this machine is intriguing, it has not been a reliable laundry appliance for us. We are constantly maintaining it, and yet have had 4 service calls in less than 20 months of owning it. The water pump had to be replaced, the drying mechanism was also replaced, and their was a lint issue which caused them to come out another time and completely tear the machine apart to properly fix it ( it takes 2 service techs to do it). Now our motor needs replaced, along with some other components. Very disappointing. We are scrapping it altogether and currently reading reviews for reliable laundry appliances to replace it.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience using our Profile Combo. We are sorry to hear about the issues you've had with the unit. If you still have the Profile Combo, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review so we can research your situation. -Vikki@GEAppliances
Rated 5 out of 5 stars
Life simplified
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has been the best investment of our lives, being able tk just toss in a load of laundry before bed and we have a fresh load when we wake up and not have to toss it from the washer to the dryer is a blessing
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Great product so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints, this thing runs great and it is so convenient. Only had for about a month so jury still out on longevity. Also, make sure to read the manual....you do learn alot. It is very heavy so make sure when you place this thing, its in its final position.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Amazing!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase we've made in a washer dryer machine. Easy to use and sophisticated, the washing and drying quality is unbeatable, top-notch construction and its application is among the best. I highly recommend it.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 4 out of 5 stars
GE Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a good job washing and has some great features. The drying isn't the best, the majority of the cloths are dry but I'm finding that the cotton t-shirts are pretty damp still. Also, if you didn't buy the pedestal its not easy to clean the pump clean out. To start out, I had set up for delivery for specific day and was off work for the delivery which was suppose to be between (I think) 1 to 5. I ended up getting a call at 12 that they wouldn't be there and re-scheduled me for almost 2 weeks later. I had already taken my old washer and dryer out and I no longer had them. When I went to the store to find out what was going on, the manager told the associate that they fly their guys in (from out of town) that do the set up, and they did not fly in that day.... HMMM, interesting because the guys that set it up (below about setting up) were from town... so I was lied to. ( NOT HAPPY ON BEING LIED TO!!) So now, I had to take another day off work, and take my cloths elsewhere to wash/dry them. I had it delivered and paid for set up, however I would give the Best Buy delivery guys a MINUS -10 !! Best Buy contracts out there delivery and apparently they don't train them and let anybody just do it. First, taking it out of the box they tilted it back on the back side, and it is suppose to be tilted to the side to get the bottom of the box off (hopefully I don't have issues later on because of this). 2nd, they brought it in, and didn't hook it up right. Nothing was done correct and I ended up fixing their mess up. Just one example is they shoved water drain hose all the way down, didn't un-hook it from the back of the machine completely. They left the metal brackets that were on the back for packing on and were to be taken off. This is just a couple examples.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Best combo yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best combo yet…I love the fact that I don’t have to switch the laundry from one machine to another. I can even operate it from the app…even when I’m away from home…
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 2 out of 5 stars
Would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted badly to love this but it just seems to have a lot of issues. YES it's great to not have to remember to switch over the laundry. YES it's awesome to have an electric ventless so it can be put anywhere in the house. But... 1- it rarely dries clothes all the way... you have to take them out immediately when the dry cycle finishes and shake them out to fully dry. This defeats the purpose of not needing to remember when the cycle will be done lol. 2- The lint trap is REALLY difficult to clean completely. 3- the water valve/drainage thing in the back needs monthly maintenance as small clothing can get stuck and back it up (socks, etc) 4- the time is WAY off on the cycles. It will say 28 minutes left and proceed to take literally 2+ hours
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important to us and are sorry to hear that you’ve been less than impressed with some of the features on your Combo unit. We appreciate that you took the time to leave us this detailed review. We would like to help with some guidance Regarding your clothes not drying fully. If your clothes are still damp, we do recommend using the "More Dry" option when possible. Another important factor for both the wash and dry cycle, is making sure that your combo is connected to the network and that the most recent software update has been downloaded. Like a traditional dryer, you will not be able to clean 100% of the lint from your Combo. The Combo is designed and tested to ensure great drying performance, even if there is a considerable amount of lint buildup. We do suggest following the cleaning tips that’s included in the use and care manual (page 19) that is also found on the website. regarding the dry time. The load's moisture content (which is defined by the washer spin speed and the type of load), combined with the load size, the temperature selection and the house venting conditions determine the dryer cycle time. If we can help with anything else regarding your combo unit feel free to reach out to us on any of our social media pages. Dianna@GE Profile
Rated 5 out of 5 stars
Incredible washing experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are thrilled with our new washer and dryer combination unit. The convenience of doing laundry has turned into a pleasurable experience. Using the app to control every aspect of the washing process is truly incredible.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 4 out of 5 stars
Space Savings/Good Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Love that it takes up less space and does a good job of washing and drying. The clothes might seem slightly damp when you remove after dry cycle, but that goes away quickly. You may get water hammering in your pipes (we did), as happens with a lot of newer appliances with solenoid valves. If so, you will need to install devices called "hammer arresters".
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 4 out of 5 stars
Extra dry time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I see is the clothes come out kind of wet, but if you apply extra dry time it solves the problem.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 4 out of 5 stars
Combo dryer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the all in one for a few months now and it works great. I love not having to switch clothes out from a washer to a dryer. The one downside is when I wash my queen size casaluna comforter it won’t fully dry. I’ve even tried adding a second drying cycle and it barely makes a difference.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear how pleased you are with your wonderful Profile UltraFast Combo. If you have not already done so, we encourage you to connect the Combo to your WiFi and our SmartHQ app. Doing so, will provide us the chance to provide over-the-air updates which may not only improve performance, but it may also allow for the addition of great new features. Please contact us directly if you have any questions or concerns.
Rated 2 out of 5 stars
Great in theory.. Not in practice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I followed this machine from the very beginning, waited until all the bugs were worked out, and then I purchased it after waiting patiently. Apparently not patient enough. I purchased 4 months ago and have had to have a repair tech out twice already. The ventless heat pump really is a problem. Despite how well you clean it and maintain it - you're going to have problems and your machine is going to stop working. There is an access panel on the front at the bottom. This is where the drain is, where all the hair, dust, random stuff you forgot to take out of your pockets, all that stuff goes. When you open it to clean out the blockage and get disgusting water all over the floor in the process, you have to pull whatever is in there out and then hope that did the trick. It doesn't work all the time. The dryer doesn't dry even small loads on the highest heat and the "more dry" setting. Your clothes will consistently come out slightly damp. If that's what you prefer then more power to you. Personally, I like wearing dry clothes. This is a MASSIVE space saver in the laundry room. I absolutely love that aspect. The machine itself is massive and heavy but for what it takes up in size, it creates in space by not having two machines. One of my biggest selling points. The app is quite functional. It will remind you that you've left your load of laundry (again) after an hour and then you can set it to automatically tumble your clothes so they don't get wrinkled and gross. SO helpful. The downloadable settings for various types of loads are great as well and if connected to WiFi, the machine will automatically receive and download any updates. The detergent and softener tanks are quite large and will automatically dispense a preset amount (which can be turned on/off per load) leaving your laundry days as simple as literally "throwing in a load" and walking away. You can even set the type/brand of detergent/softener you use in the app. The filter is easy to clean. Quick rinse under water and you're good to go. It tells you when it needs to be cleaned. The machine as a whole, really is fool proof. Not great if you have pets (or children) because the inner ring collects literally everything. Pretty sure I found my neighbor's dog in there once. And it's quite difficult to clean. I haven't had any issues with mold/mildew, but any hair that is caught in there, stays there until it turns to sand essentially, getting on everything. Overall, I really want to love this machine. And I do, I just wish it worked reliably. Instead, I've spent a few grand on a machine, just to go to the laundromat every couple months instead.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your thorough review and will be sharing this with our team. We really want you to love your combo. The most up to date software version is 45.0.5.234, please confirm that is what you have. It isn't uncommon for your clothes to feel slightly damp at first because of the sealed drum, but when you pull them out and give them a quick shake, they’ll feel dry. If you continue to have issues, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.
Rated 5 out of 5 stars
Best washer & dryer on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. Quiet, easy, and time saving. Throw your laundry into the machine and take out when cleaned. Wifi hook up alerts you on your phone and or watch what cycle is occurring. No need to take your clothes out of washing machine and throw into your dryer.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks so much for your enthusiastic feedback! We’re thrilled to hear that our Combo has exceeded your expectations and that it has made your laundry day much more convenient with its quiet operation and smart features. If you should have any more feedback or questions in the future, don’t hesitate to reach out anytime. Thanks for being a part of the GE Appliances Family and have a wonderful day! Lauren@GEAppliances
Rated 5 out of 5 stars
Great, with one annoyance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great washer/dryer. You just put your stuff in, press a few buttons, and come back in about three to four hours to clean clothes. Yes, it takes longer than a separate washer and dryer, but for that you have to be there to take the clothes out of the washer and put them in the dryer. If that takes you a couple of hours to get around to, then this is much faster. The water and electricity savings are also a great bonus. The biggest inconvenience is that this is deeper than a standard washer or dryer, and the door hinge is on the left side and cannot be changed. We put this in my laundry room, and it cannot set on the left side because the room door hits this unit, so it sits on the right. But the hinge is on the left, so the door gets in the way when trying to load or unload it. Other GE frontloaders allow you to switch the hinge, so it is annoying that this one can't.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there! We are thrilled to hear that you're enjoying your new UltraFast Combo unit. We can understand how not being able to reverse the door is something that will take getting used to, but there is a reason for this. This unit is more efficient compared to your previous sets due to our High-Airflow Ventless Drying System. This system recirculates the air in the unit, and the door design helps the air flow through the tub during your drying cycle and promotes proper drying. You can read more about this in an article on our GE Appliances website titled "GE Profile™ UltraFast Combo with Ventless Heat Pump Technology Washer/Dryer" under the support tab. If you have any questions about our amazing Combo unit, please reach out. Wishing you the best! Julia@GEAppliances






























