Customer Ratings & Reviews

I always purchase protection plans for electronics over $800. Recently, I took my son’s laptop in for keyboard and trackpad issues. The trackpad wasn’t completely fixed, so they offered me a full refund, including sales tax. The whole process was quick and hassle-free. Definitely worth it!

I would give it 5 stars if it weren't for one thing. The limitations coming from the factory that prevent the hardware from working at 100% of its capacity. The screen does not shine at 500 units to protect the oleds, and the processor, which although it can reach 4.7Ghz, does not exceed 3.5Ghz so as not to overheat. in this image you can see the laptop working at its maximum rendering a 3D animation. See how the graphics.

loved having immediate protection after geek squad recommended and installed. love that webroot covers three devices. love the geek squad on north May in Okalhoma City. Absolutely the professional best, most courteous and helpful.

The laptop was very efficient for the years that I had it. The programs are all very useful and the screen is extremely clear along with the touch screen it overall is a very nice laptop for a beginner or student.

I bought this plan as a homebound disabled person (for clarity) because you never know about computers and this is kind of pricey. Well, as luck would have it, about a month after I bought it, lines started creeping across one side of the screen. So I contacted the Geek Squad chat and explained yada yada.. BUT.. !!! There is nothing they can do for me!? WHAT!? Because I can't get my computer 60 miles to the nearest store (lol) I have spent over $500 on a plan made only for people lucky enough to have working legs. "Here at Best Buy we make it a priority to remind all disabled people that they can't get here and to buy our 4-year warranty plan so we can take advantage of them because they can't come here."

This type of plan would be so much better as an option that you pay for when purchasing your devices and that it kicks in upon your initial warranty expiration date. A Lenovo laptop that had a hinge failure occur just passed the plan coverage period would have been covered in that case, had the plan kicked one year from the expiration of the manufacturer's warranty. Now, I am working with my credit card company to see if their extended warranty can cover me in this case. Unlike many other people who had the same issue with these 2-in-1 Lenovo Yoga laptops, I gave my device occasional use since it was a secondary computer, treated it with lots of care, using a neoprene sleeve at home for storage or sturdier case when taking it outside the house, which is why it lasted me JUST PASSED all the protection time that I paid for up front.

I’ve had their warranty on previous devices and they worked really well with me. I sat on my laptop and broke the screen so I took it to them and they repaired it within 2 days. Thank you guys!

I enjoyed that I have a four year warranty on my computer when I can go back anytime and get things changed because having issues with the product can be very costly and unfortunate so having this warranty helps out a lot, especially if I have any questions with how to use my product.

I am a busy dad and father of four traveling and need a good quality laptop for work and etc and my laptop unfortunately had issues and with my warranty they fixed all the issues fast and easy!!

For the computers we have bought at bestbuy this product has been wonderful. We got this and we needed after a year to figure out what was going on with the computer. They fixed it and now back to working flawlessly

Great laptop so far, expanded to max memory and added 2nd Nvme. Did had some issues where it would freeze if left along for long period of time, had to change settings, including going into the ASUS app to change settings it thinks are best (ASUS Bloatware may be the cause of the random freezing). After making the adjustments, laptop has been running smooth. btw I purchased Open-Box In regards to the purchase experience, I'm sorry to disappoint but staff wasn't the best out there, except for the guy at the register. I first had asked if they had in stock (Open-Box) and they were able to find it, they brought it and they immediately were wanting to close the deal, I asked if I could take a look at the laptop to see the condition (after all, it was Open-Box), they said because its open box, they can't open it. (This is odd to me since it's Open-Box not New)..... I was debating and not feeling it. I inform that I was going to look around and if they could hold it. The person gave a look of unhappy because I delay the purchase. After, went up to the register and asked the cashier (different person) I had the laptop, he brought it over, I asked him if I could see the condition, he said sure, it's an open-box so no problem. I took a look at the laptop, turned it on to ensure everything worked and asked about return, etc.... all good. Then the manager on site, heard when I declined the Geek Square Protection and was insisting, stating things like if I were you I would get it. I simply said I work in IT (having a background of dealing with laptops to repairs, etc...). He then made the smirk of "Oh, I didn't know IT could get parts". Very poor job at sales, except for the cashier which was friendly.

Covers all my needs and more. Could not ask for a better service.

I got this for protection. If something goes wrong hopefully they can fix it. Its for my peace of mind. Can't give it a five star cause i haven't use there service, yet. Time will tell. Oh, they did set up my TV and speaker. There was a fee for them to set it up.

The geek squad has been awesome for me. I appreciate the great attitude and understanding regarding my frustrations with my phone and computer. One of the most valuable services of Best Buy.

First, lets start with some cons. So this machine has a few software issues. After reinstalling windows and OEM Drivers becuase of an nvme drive upgrade and ram upgrade, I noticed that armory crate wouldn't show options for auto refresh rate, panel saver, or overdrive. Armory crate would also fail to switch gpu power mode to anything besides standard. After troubleshooting all day, with driver reinstalls and gpu drivers, I came to the conclusion that it wasnt a driver issue, but it was an issue with armory crate. I really hope asus can fix these issues becuase there are so many forums on this issue, even from years past. The solution I reccomend for this is to just install a third party app known as G-helper. G-helper is a pretty intuitive alternative to Armory crate with all the same features, but with way less bugs and glitches, although it freezes up at times. The app gets updated frequently with new features and the only thing it really lacks is more in-depth animematrix controls, which I find kinda tacky to begin with. Next up, we get to thermals. With the Rtx 4080 equipped version that I have, it gets HOT, like really hot, even with power limits. On AC in performance mode with 90 watt limit gpu and 65 watt limit cpu, The gpu regularly hits 85 degrees celcius and the cpu regularly thermal throttles. I hear that undervolting can help get those temperatures down even further, although your experience in that may vary by unit. On idle though, on battery in the silent profile, I was regularly hitting 47-55 degrees celcius, with 0 rpm fans. Now lets move onto upgrades. This laptop is upgradeable with some caveats. As you may or may not have heard, this laptop has only 1 upgradeable ram slot, with up to 48 gb of ram total. This machine is very picky with what ram you can upgrade it with, so for the best compatibility, I would reccomend a 4800 mhz cl40 ddr4 sodimm, especially the model from micron, although any brand would work as long as it meets those specs. The m.2 slot is pcie 4.0 x4 compatible for a max sequential speed of 7,000 mb per second, if you could get a drive that fast. The internal drive this comes with is essentially an OEM version of the Samsung 980 pro, so it is a pretty good quality drive. Now lets move onto some of the positives of this product. The display is the best I have seen on a laptop, the keyboard has good travel, and the trackpad is large and slick to use. Its battery life is great with my unit typically reaching around 7-8 hours of battery life, which combined with its silent fans for casual use almost makes me forget that this is a gaming laptop. The only thing that reminds me that this is a gaming laptop is that the fans really kick in once I start playing even moderately demanding games. Now lets consider the value lf this product in its price segment. Considering some of its only 14 inch performance notebook competition is the razer blade 14 (which costs more with lower end specs 2700$ for a 4070), this machine strikes a pretty good value proposition, if you can justify the price tag of over 2000$ for a laptop. Even compared to its other SKUS, like the g14 4090 which performs 8% better on average in games while costing 800$ more, or the g14 4070 which performs 50% worse overall for 650$ less, the g14 strikes the a good balance of price to performance, as long as you dont care about the marginal performance uplift of the 4090 (with limited thermals and power delivery, gimped pretty hard) and the mini led display (which eats at battery life). Overall, this laptop is what I said in the title, a portable powerhouse.

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

I have purchased products that have failed and they have been more than happy to help me. Great return and warranty policy, I recommend friends and family to make all there purchases at bestbuy.

Love the peace of mind of knowing that I can utilize this if needed.

Im upset that I brought a laptop into Bestbuy to have a touch screen replaced under a 3 year purchased bestbuy warranty plan to Geek Squad. They informed me that laptop would have to go back to manufacturer for the repair and would take 2 weeks. Laptop was less then 2 years into the bestbuy warranty (purchased 12-19-2023) and after 3 weeks of waiting I didn't receive any confirmation from them of repair complete. I had to reach out to them to find out that laptop will have to be replaced but a refund of original purchase price will be given back minus the warranty purchase cost. Secondly, my original laptop was now gone and i'm unable to move data to new laptop. *(where did it go and why??? It still worked and only the touch screen was cracked but still was responsive to touch) Third, my model is no longer available and I have to upgrade to the new model that is $350 dollars more plus a new warranty that is $300 dollars. I didn't purchase a warranty to come back to a location to purchase a new laptop and also a warranty because the manufacturer couldn't replace a screen that was still working. Im confused and feel swindled. Where is my old laptop? Where is my replacement.....not , here is your refund for original purchase, minus warranty and you will now need to fork over almost 700 to get the updated model and warranty through us.

The computer I had before I like them they did a good job thank you guys