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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 135 reviews

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Rating by feature

  • Performance

    Rating 4.1 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers regard the Geek Squad Certified Refurbished PlayStation 4 (500GB) positively for its overall performance, with users reporting it operates as intended. Many are pleased with the console's condition upon arrival and think the price is reasonable. However, some customers have reported issues with controller connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 135 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming and comfort,works like new. 10 out of 10 recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad refurbished Playstation 4 Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. No issues, no complaints. First class performance all the way. Good job, Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy grandson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a good experience with this purchase it works great and the grandson loves it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Husband, happy life!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the PS4 is perfect. Great price. Thank you! 5 star

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Not worth it if you want disc games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work. Couldn’t reliably read discs. Disappointed. Go for new when you can.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids loved it great condition great price only thing missing was the stand

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Geek Squad knows what their doing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps4 was in perfect conditions, nothing wrong at all. Looked shiny and clean and indeed it was. It was a last minute surprise gift for my boyfriend and I was very thankful for it being available. I was originally going to buy the 1Terebite ?, and as soon as i went to checkout someone had already purchased it. Thankfully there was a second choice just as good. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    really good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it i saved up for this and it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a amazing console is running smooth and fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You get what you pay for....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really give an honest. Review on it . Haven't even had time to play It. But as far as the condition for it being a refurbished prioned model, it was as expected and still in good condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far. No problems and no glitches. I recommend it

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 3 out of 5 stars

    Get a brand new one. Not used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s good, not the right model I ordered tho but I mean what’s the difference. Controller was a bit old so was starting to not work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 3 out of 5 stars

    Controller is terrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console works great. Controller stopped working correctly almost immediately. My bad for going refurbished.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 4 out of 5 stars

    I mean in works great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console is self is great but the controllers and charges came dirty

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no problems at all it was like brand new easy set up I have no complaints very good purchase came when expected everything in box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    play station 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alway enjoy buy something from best buy best service you could ask for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received and tried to use immediately, would not connect to tv. We tried different cords, tvs, and it did not work. I returned it to the store, where they would only give me store credit, despite paying with a debit card. I asked for the manager, who kept my store credit and would try to “escalate” the situation and get back to me. After 5 days and no resolution I reached out via phone. You can not speak directly to the store, you have to talk to a call center. After several phone calls it was determined the manager had not been able to rectify the situation, and I now have store credit in that specific store ONLY, which is over an hour away. The customer service representatives were very rude and condescending. Once I spend my store credit that I did not want, I will never be shopping at Best Buy again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works brand new! No problems at all! I would definitely recommend going with this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good option has had some issues with ejecting discs but a good system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks brand new and performs well not loud also came with 2 controllers and overall good price

    I would recommend this to a friend
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