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Customer Ratings & Reviews

Your price for this item is $139.99
The comparable value price is $299.99

Customer reviews

Rating 3.9 out of 5 stars with 121 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.1 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers recognize the Geek Squad Certified Refurbished PlayStation 4 (500GB) for its overall performance, condition, and price. Many customers have reported that the system operates as intended and is in great condition. However, some customers have reported issues with the controller.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 121 reviews
  • Rated 5 out of 5 stars

    top notch condition PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great purchase, I would recommend and purchase again i rate it a 5star

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome it kept my son busy, now it will keep the other one busy.

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 3 out of 5 stars

    Controller is terrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console works great. Controller stopped working correctly almost immediately. My bad for going refurbished.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 3 out of 5 stars

    Get a brand new one. Not used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s good, not the right model I ordered tho but I mean what’s the difference. Controller was a bit old so was starting to not work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no problems at all it was like brand new easy set up I have no complaints very good purchase came when expected everything in box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just like brand new just a lower price enjoying very much.

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 4 out of 5 stars

    I mean in works great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console is self is great but the controllers and charges came dirty

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works brand new! No problems at all! I would definitely recommend going with this.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    very nice

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice and I enjoyed the console!! i recommend this for everyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good option has had some issues with ejecting discs but a good system

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Controller does not hold a charge

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console works fine but the controller battery doesn't hold a charge

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks brand new and performs well not loud also came with 2 controllers and overall good price

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the refurbished PlayStation 4 for my grandson. It came exactly as advertised and is working like brand new. Very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PS4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, worked like it should, it came with the remote but, did not come with a headset although it was listed in the description of what was in the box when purchased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased refurished. It works but over heats frequently. Takes over a day to complete updates on games. I purchased an external hard drive to help.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks perfect! Great way to save a buck and make the grand babies happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console works fine the graphics is excellent It’s a good console if you want a console that’s 10 years old

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    HORRIBLE EXPERIENCE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into the local store for pick up, opened thr box in the store to ensure all was good & realized we were missing the “chat headset” talked to a manager who confirmed the ad does include a chat headset but nothing he can do?? Ok. We leave & call customer service regarding the chat headset, was told either the store can replace the missing item or i can return the entire game console. My son wants the game, fine, we chalk it up. Literally the first two days SO many issues with the console & controller- hit or miss if it works. We took the game straight back to the store ASAP! Nothing but issues & no resolutions, just a bunch of people saying they cant do anything. Product was crap. After the return we went across the street & bought a PS4 1tb for $20 more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not one problem !!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems with it what so ever ,,it was updated and ready to go when I plugged it in to my tv ,,,I will look at geek squad again for refurbished electronics.....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So goood

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, the best purchases im made in my life

    I would recommend this to a friend
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