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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 135 reviews

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Rating by feature

  • Performance

    Rating 4.1 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers regard the Geek Squad Certified Refurbished PlayStation 4 (500GB) positively for its overall performance, with users reporting it operates as intended. Many are pleased with the console's condition upon arrival and think the price is reasonable. However, some customers have reported issues with controller connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 135 reviews
  • Rated 5 out of 5 stars

    PlayStation4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this system for my grandson he loves it the Ps4 works great and had very little scratches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine. I. Can finally play my favorite games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freezes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes… not worth the price.. could be better for the price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Omg so great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked just as intended and my son loved it so much that was so happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for my son birthday. Always been a PlayStation fan.

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    does not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not work. we have tried everything. I am very disappointed in the refurbished item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Badd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not turn on and i had to return it and get cash back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished PS4 worked for 2 hrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on Black Friday for kids for Christmas. Had a few scuffs but I expected as much from a refurbished system. Figured since it is Geek Squad Refurbished it would work though. Worked for about 2 hrs then started making noises and stopped reading discs. Chat support was no help. Just said to take to a store for a refund as they are out of stock. I guess that’s the chance you take with refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 4 (500GB) - PRE-OWNED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my daughters house warming. I could have bought on other online sites. But the other sites where not Best Buy and the other sites were not refurbished by the GEEK SQUAD. I own a few Qeek Squad refrerbished items one being a flat panel TV and I've never have had any issues issue. So felt sure in knowing my daughter would also have no isuues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ps4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not coming in original box was just bubble wrapped and taped up

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Missing items

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son for his bday and all the items were missing did not come with anything missing controller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished not so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not download Fortnite. Need to return this ASAP

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not refurbished fully

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter for Christmas. I knew it was refurbished, but did not expect age inappropriate games to be on the PlayStation and no idea how to get them off, so she’s unable to play her new PlayStation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console won’t even turn on anymore. I’ve tried everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came without cable connector.box was damaged.i return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the PlayStation and the PlayStation was dirty it was not good that's why I returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came wtih alot of scratches and also broken very bad product

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished ps4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a older Ps4 model not bad for 164.00 the controller was the only Major issue with the left stick click not registering inputs a few scratches on ps4 other than that not to bad.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and turned out to be a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, works great. The controller that came with it has a button that sticks but I ordered another controller and this time I opted for the insurance repair or replacement plan. I definitely recommend the insurance plan.

    I would recommend this to a friend
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