Customer Ratings & Reviews

tldr: good chance you'll receive something that's horrible condition and need to return or exchange it, which may or may not be a headache and a time suck. Ordered online when on sale for $259.99. The package I received (pictured) did not include the original box, which fine, whatever, but there was one piece of bubble wrap in the entire box that was doing very little. Everything was just in a giant ziplock bag, and the Switch itself was just thrown in the middle of it with zero protection. Honestly surprised nothing was broken. Beyond that, the entire system was horribly dirty. Dust all over. Dirt still in the seams. Smelled like smoke. Some slight yellow discoloring, probably from the smoke. No way this could have been "refurbished". It was so disgustingly gross, to be honest. Having seen more reviews of various "refurbished" consoles, this definitely doesn't seem like a one-off. Now comes the fun part. I would have just straight returned it and ordered a new one, but I used some promotional rewards certificates that covered more than half of the cost that would have expired by that point, meaning I would not get them back. After initially chatting with online customer service who said they could do an exchange via mail, my replacement order got canceled because when they picked one to fill the order, it was damaged. Then they claimed they actually could not do anything via mail anyway and I had to take it to a store to exchange. Spent 4 hours dealing with customer service to that point, thanks to disconnects, transfers, and having to repeat myself from the start each time. The store employees were far more helpful. They were also appalled by what I was sent. They took that one, ordered me a replacement as an exchange, and this time I had it sent to store pickup instead so that I could open it in front of someone in case something similar happened again. Second time around I received it in the original box. Much better condition. Was still dusty inside the dock's back cover, so who knows what they really do to "refurbish" these if they're not even clean. But it has been working fine for a couple of months. No stick drift on the joy-cons. Battery life seems normal. If you're not opposed to having to spend the time to potentially return one or more consoles to get one in a condition that meets what one would expect for a "Geek Squad Certified Refurbished" console, then it's decent value depending on the sale. In my situation, I ended up wasting like 6 hours on getting it exchanged.

I was sad when it didn’t come in a box. There were a few small scratches but device works wonderful

Works like new! I've had no issues using it and it runs perfectly. I'm really happy with this purchase and am having a lot of fun with it.

Pretty cool console cant wait to play mario kart and Smash brawl

Amazing bought it for my wife little cousin and he loves it this his phone

I keep getting a orange screen I am very disappointed with this productI wish I could get a replacement

Bought this item and 2 days after the return eligibility date, it stopped charging and now I'm stocked with it don't even know what to do with it.

Havent even had it a month yet and the screan started turning orange

My refurbished Switch came in perfect condition. No scratches, and running just like my friends' consoles, which they purchased new. The battery life is amazing, too! I can play for about 3-4 hours a day, and not need to charge it for more than 3 days.

Super happy with the OLED Switch! Works great and didn't have any trouble setting it up to my TV either. Kind of laggy sometimes, not sure if it's normal or because it was pre-owned, but it's not much of an issue.

Honestly, its a switch. The OLED screen is nice. I don't really need to convince you whether you'd like a switch. But a refurbished item from best buy works excellently. If you have doubts about that, hopefully this helps. There are no issues with the switch. It works perfectly.

I dont normally buy refurbished products but honesty this came and looked brand new out of the box. Ive had this since November and havent had any issues yet or even stick drift. If anything the screen maybe had two very very small scratches but its completely unnoticed when turned on.

I have to admit that I'm pretty skeptical of refurbished items but GeekSquad proved me wrong with this one! other than the original box being scuffed. the console was clean, scratchless, and could have fooled me as being brand new!

My son's birthday gift and first ever gaming console he got. He enjoys well. But very less memory space. It's good that we can extend our internal memory.

I’ve had an original Switch but gave it to my godson and after a while I missed the opportunity to play Mario, Zelda, etc that you can’t play anywhere else. So, I decided to get the OLED which is amazing! I love the screen, it really adds to the gameplay

Works as it should and seems to hold a good charge when off the dock.

Amazing quality and just like new. The item is clean and the screen is perfect!

This unit worked like a new all the accessories were included and in good condition, i am pleased to order this unit ,previously order the same thing from gamestop but i returned it ,i am glad that i ordered it from bestbuy.

i use it everywhere i go! great for the airport too. very good to carry around and came neatly

The Switch works perfectly well and was a good value compared to buying one new. The joy-cons function like new. Mine came with the original packaging and instructions. There is like one small scratch on the screen, but that is acceptable to me for a pre-owned device.