Customer Ratings & Reviews

tldr: good chance you'll receive something that's horrible condition and need to return or exchange it, which may or may not be a headache and a time suck. Ordered online when on sale for $259.99. The package I received (pictured) did not include the original box, which fine, whatever, but there was one piece of bubble wrap in the entire box that was doing very little. Everything was just in a giant ziplock bag, and the Switch itself was just thrown in the middle of it with zero protection. Honestly surprised nothing was broken. Beyond that, the entire system was horribly dirty. Dust all over. Dirt still in the seams. Smelled like smoke. Some slight yellow discoloring, probably from the smoke. No way this could have been "refurbished". It was so disgustingly gross, to be honest. Having seen more reviews of various "refurbished" consoles, this definitely doesn't seem like a one-off. Now comes the fun part. I would have just straight returned it and ordered a new one, but I used some promotional rewards certificates that covered more than half of the cost that would have expired by that point, meaning I would not get them back. After initially chatting with online customer service who said they could do an exchange via mail, my replacement order got canceled because when they picked one to fill the order, it was damaged. Then they claimed they actually could not do anything via mail anyway and I had to take it to a store to exchange. Spent 4 hours dealing with customer service to that point, thanks to disconnects, transfers, and having to repeat myself from the start each time. The store employees were far more helpful. They were also appalled by what I was sent. They took that one, ordered me a replacement as an exchange, and this time I had it sent to store pickup instead so that I could open it in front of someone in case something similar happened again. Second time around I received it in the original box. Much better condition. Was still dusty inside the dock's back cover, so who knows what they really do to "refurbish" these if they're not even clean. But it has been working fine for a couple of months. No stick drift on the joy-cons. Battery life seems normal. If you're not opposed to having to spend the time to potentially return one or more consoles to get one in a condition that meets what one would expect for a "Geek Squad Certified Refurbished" console, then it's decent value depending on the sale. In my situation, I ended up wasting like 6 hours on getting it exchanged.

Works like new! I've had no issues using it and it runs perfectly. I'm really happy with this purchase and am having a lot of fun with it.

Amazing bought it for my wife little cousin and he loves it this his phone

Pretty cool console cant wait to play mario kart and Smash brawl

Bought this item and 2 days after the return eligibility date, it stopped charging and now I'm stocked with it don't even know what to do with it.

Havent even had it a month yet and the screan started turning orange

Super happy with the OLED Switch! Works great and didn't have any trouble setting it up to my TV either. Kind of laggy sometimes, not sure if it's normal or because it was pre-owned, but it's not much of an issue.

I’ve had an original Switch but gave it to my godson and after a while I missed the opportunity to play Mario, Zelda, etc that you can’t play anywhere else. So, I decided to get the OLED which is amazing! I love the screen, it really adds to the gameplay

This unit worked like a new all the accessories were included and in good condition, i am pleased to order this unit ,previously order the same thing from gamestop but i returned it ,i am glad that i ordered it from bestbuy.

Works as it should and seems to hold a good charge when off the dock.

The Switch works perfectly well and was a good value compared to buying one new. The joy-cons function like new. Mine came with the original packaging and instructions. There is like one small scratch on the screen, but that is acceptable to me for a pre-owned device.

Amazing quality and just like new. The item is clean and the screen is perfect!

Honestly, its a switch. The OLED screen is nice. I don't really need to convince you whether you'd like a switch. But a refurbished item from best buy works excellently. If you have doubts about that, hopefully this helps. There are no issues with the switch. It works perfectly.

It’s been a fun addition to our weekend routine. It’s super fun to play on your own and with someone else. The only thing I will say is that we had to send in the controllers to Nintendo to get replaced because of stick drift. But they covered it for free. And it should be expected that something might happen after getting something refurbished.

Exactly what I wanted! So happy I went with the refurbished one. I saved money and it works exactly like a brand new one.

It could be better if these people allows and renovate donkey Kong n64 for this i mean same Game but for switch

Works perfect, just like new. Nice way to save a few bucks.

Great system, was clean, no scratches, I think everything was there but never have bought a new switch system so not sure. I’ve never had issues with buying Open Box from Best Buy and will do it again.

I am enjoying this Nintendo Switch I like the fact that I can hook it to the T.V and remove the controllers. Its easy to play and small enough to fit into my purse to take to work with me.

With the Switch 2 out, this has become way more affordable. I’ve bought refurbished products before but this this was my first time from Beat Buy and I was pleasantly surprised. Everything came neatly packaged and working with no damage or scratches. Great experience!