Customer Ratings & Reviews

I found that my Mom's laptop wasn't functioning property and wasn't able to make any progress on my own so the logical choice was to bring it to the Geek Squad. When I realized just how many problems it had I was thankful for making the decision. We were very happy with how professional and knowledgeable the staff were.

This was the first time I purchased GS - we bought a new MAC that was pretty expensive so I thought it would be good insurance. I haven't had to use it - thank God...however I like that if I need it , it's there! Because when you spend almost 3k on a computer you want to know it can be replaced if anything happens!

After traveling, my Mac would not operate properly. I took it in for service to the Geek Squad and Josh in Missoula was very helpful, providing very fast and friendly service. The Laptop had to be wiped and system reinstalled. I received a call the same night saying I could pick it up! With online classes starting in a few days, and bills needing to be paid, I had to have that laptop and Josh came through for me. I do think Best Buy could use more people in that department because they seem swamped all the time.

The Staff and crew at the Sparks Best Buy Geek Squad are great! I did not have an appointment and Jeff was great at working me in, along with his supervisor. They called another Best Buy Employee named Maddy from a different department to help me transfer my photos from my Samsung 8 to my Lenovo Computer while I waited for my cue to see the geek squad agent Jeff. Thanks to Maddy, Jeff and all the staff at the Sparks Nevada 155 Los Altos PKWY store!

When I purchased my Mac computer and was not sure about certain things I picked up the 800 number and called Geek Squad. They were very helpful and explained what had to be done or remote into the computer to make the necessary changes. I still purchased the AppleCare for the product just because Apple techs are more familiar with their products but it is not necessary. Also the replacement policy is pretty cool which nobody else provides so when you are ready to move up to a newer product you have options.

I had Microsoft Security Essentials and I thought I am fine, but then my computer got one of the nasty viruses. I tried many tools myself and looked help for online but this problem needed professional help. I got it from Geek Squad. In less then week I got my computer back completely clean with no data loss. I had back up but it nice that I not needed it. During servicing time I got few phone calls about status and updates, it was good to hear how it is going. I am very happy with this service

After 5 years the battery in my iPad began to get lazy. It took too long to charge and I knew I had to check it out. After some testing, my Geek friends confirmed what I'd been thinking - either I have the battery replaced (which they don't do) or get the latest model, which they have at Best Buy. These techs are so knowledgeable and efficient - it's worth the yearly fee to see them for all your devices and get honest opinions.

It's a great service to have. Unfortunately my first time using it, I was given the run around and my issue never got resolved, but I account that to how busy of a night they were having and my impatience. Comes in handy, nonetheless.

When I bought my Pavilion Slimline, I had a number of issues to address after I set it up. There were font problems, difficulty in sorting the music files that were transferred from my old machine, and printer problems. The Geek Squad were great at directing my questions to someone who knew what I was up against, so that even if the answer was NO IT CAN'T BE FIXED, at least I was given the reasons why and was satisfied that all had been done to resolve my trouble. These guys deliver.

I could not believe the level of service I have received from Geek Squad Tech support. Helpful and efficient and they keep their word when they say they will look at it and tell you options on repair from all dealers not just Best Buy. They don't even try to sell you ANYTHING but the service. It was refreshing and in a world that is so frustrating for us non-geeks and in a world of automated recordings its so nice to have a person on the phone that actually cares about your issues.

First time I have ever bought this type service. It has been well worth the money. They have helped me solve problems that I probably couldn't have figured out on my own. I was pleased that they were able to help me by way of a phone call and allowing them entry to my computer remotely to save me a trip across town to the store. I have other issues that I need for them to help me solve and feel confident that I will get the same courteous attention that I have received in the past.

I advise anyone that makes a computer purchase at Best Buy, to also include the Geek Squad Protection Services. They were great when I called for assistance in setting up my computer, (which took over an hour). They're very knowledgeable, courteous and made me feel at ease.

Everyone should sign up today! Do you know how convenient it is to sit at home and watch TV or read a book while the Geek Squad is installing or troubleshooting a problem on your computer?? It saves, time, money, and it doesn't make any difference what time it is or what the problem is, you just sign on and they will take care of you step by step. The best service time and time again and so courteous and knowledgeable!!!!!!!

I brought my sons PC in to be looked at, it had been hacked. The tech was very informed. He had an Irish/Scottish accent.? He sold me on 3 more years of Geek Squad and Webroot. Something I wasn't going to do. I was impressed because I don't usually change my mind.

I bought the protection for a tablet that I donated to a non-profit. It was great way to get tech support for a place that had to find someone to help them when they had an IT issue. In the past, they had to find someone that would do the IT support for free or at very low price. So Geek squad was an easy way to accomplish this by way of phone or bringing the tablet into the store from the perspective of the non-profit if needed.

My laptop had a virus and I decided to pay visit to the geek squad department. I usually visit best buy I have never been to the geek squad department and I kept on asking the geek squad associate questions and he answered as If was bothering him. He typed my computer password wrong as well. I had to ask him If thats how he behave when new customer's visit. I was lost and he barely guided me through the process.

When we bought out HP Spectre 512GB laptop we wanted extra warranty. I'm SO glad we got the full package with geek squad support for up to 3 PCs in our home. My husband and I had them set it up, and download many things for us....all for free! Can't say enough about coming in and not waiting very long,and being helped right away. Can't say the same for Staples..their extended warranty didn't include all this! Thanks Best Buy!

Had trouble connecting my new HP 4500 Envy printer wirelessly to my router. Even though the tech helping me couldn't fix the problem he stayed online for 2 hours (I had to work so needed to end session) trying everything he could to get it to connect.

Geek Squad was super helpful when I needed to get my laptop internet functions and power repaired. I took it in and they had it ready for pickup within a few days. The Geek Squad members were really friendly. I remember them being on the phone with a difficult customer and they were able to sort out the whole situation very graciously while another Geek Squad member showed me what exactly they had done for my laptop.

the GeekSquad is very knowledgeable with regards to both software/hardware related issues which can occur thru every day normal use of your computer. The support service is 24/7 and gives the user peace of mind their new computer is in good hands. Malware is common and at times seems unavoidable. This support package will alleviate the stress if your computer does get infected. the GeekSquad will come to the rescue!!