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Customer reviews

Rating 4.4 out of 5 stars with 727 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in Google Fi's easy setup, affordable price, and international travel convenience. They appreciate the $10 credit and reliable coverage. However, some users have experienced compatibility issues, activation problems, and found it expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 727 reviews
  • Pros mentioned:
    Coverage, Service

    Rated 5 out of 5 stars

    Google Fi Review, Definitely 5 out of 5 stars

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google fi is awesome and they have great trade in deals along with excellent customer service. Great coverage too! Easy set up and you can bring your own device or purchase one from their site. Thanks google fi, you guys rock!

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hiya, we're just doing our thing, but you're the true rockstar, Larry! This means a lot coming from you. google-fi

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    No contract great monthly prices Google Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and no Contract love Google FI No brainer

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Can't miss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love google fi service. Even for a temp phone, it's very affordable

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Thank you for being our valued customer. We are so grateful and hope we met your expectations. Thank you for this feedback. -Keea google-fi

  • Rated 5 out of 5 stars

    Google Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank u Best Buy I set it up quickly and it had extra storage and gigga bit and data y’all always come through

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hi JerryM, we appreciate the 5 star rating! We got your back if you need more help or got any other questions — visit us here: https://support.google.com/fi/gethelp google-fi

  • Rated 5 out of 5 stars

    Can recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy I changed to Google Fi, it works great, also used it abroad with no extra costs, which is really convenient! I like the app, to control everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pure awesome cellphone service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the ability to purchase Google Fi sim card without having to wait for it in the mail. This also provided a $10 service credit. No contracts - you are in full control of your bill with the Fi app which allows you to set limits on data and easily pay your bill with no surprises. You know what your bill would be at it's most expensive if you go overboard. Or just pay for unlimited and don't worry about a thing!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over to google fi and I get excellent coverage. Easy set up as long as you have an unlocked phone or a phone from google fi.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, the shipment arrived on time I recommend it, it's easy to activate

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expired SIM card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received 2022 expired SIM card is not allowing me register When I called customer service they told sent back I don’t want to spend more money for Uber! Coz this SIM card only 9$ So this money is gone !

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap price for unlimited talk text and data. Even cheaper for black Friday. Google Fi credited my account more than what I paid

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy selling EXPIRED Google Fi Sim Card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not useable. Attempted to activate eith Google fi. Card expired LAST YEAR!

    No, I would not recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey there! You may find that some SIM kits have expiration dates printed on the package; however, Google Fi Wireless SIMs do not expire and can still be used to activate your Google Fi account. If you run into any other issues please visit https://support.google.com/fi/gethelp?pli=1. We'll be happy to help. Thank you. google-fi

  • Rated 5 out of 5 stars

    Way better than T-Mobile

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. It is exactly what I thought it would be.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The kits are all old and expired already

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kits are all old and expired already unable to activate. Had to go back to store to return. Tried 2 and both were expired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coverage, Price

    Rated 4 out of 5 stars

    This is what you need to get for Google Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Fi service works well both in the US and overseas. The overseas rates have doubled over the years but it is still quite reasonable. The start up process with the SIM on a new unlocked Samsung Galaxy A14 phone was somewhat time consuming, but did work OK eventually. Note that if you are not in a hurry like I was, Google will mail you a SIM for free. You can get credit for a retail SIM like this one, but only for a new line.

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you! google-fi

  • Pros mentioned:
    Coverage, Price

    Rated 5 out of 5 stars

    As much as im not a fan of google

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Id go back to google fi. I bought the cheapest pre paid sim card then immediately upgraded to the $60 plan. The speeds were actually pretty insane fast. Im currently using the 3 month mint mobile and im actually debating on switching back to google fi. I was in the middle of no where ans was getting 400mbps download 80mbps upload on a motorola edge 2022. Very impressive since spectrum doesnt go past 300mbps-350mbps download and is capped at 15mbps upload max on a lucky day using a cat8 ethernet cable.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Life Saver!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad that you can get a Google Fi SIM card in store now. This keeps me from having to wait for one to come in the mail. Google fire has great service, and great customer service. They are my favorite cell phone provider by far. Google Fi even gives you credit for the money you spend on the SIM card when you get it in store, they usually send you one for free in the mail.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Price

    Rated 5 out of 5 stars

    Making me think hard about switching from Verizon

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this SIM Card on my iPhone 7 for an international trip to the UK. It was seamless, coverage was great, Google customer service was top notch, and the price was superior to any international offerings Verizon could provide me. The price wasn't even close. I had no hiccups while overseas and used Google Maps all the time. In the US, my only hesitation is driving through rural areas where Verizon has the best coverage based on my location. However, if I had equal coverage between Google Fi's borrowed towers from three carriers vs. Verizon's coverage, I would switch in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    We love Google Fi!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Fi is the best kept secret in US cellular service. They offer plans similar to other carriers with discounts for multiple phones for families. We have 4 phones (and yes we use iPhones with our Fi service) on a family plan. For the flat fee we each get 50GB of high speed data to use in the US and any other country we travel to without arbitrary roaming or hotspot limits and no extra fees. We also have Fi “data” sims that Google provides for free to use in our portable hotspots, iPads, and other devices, for no extra monthly fees. These data sims just attach to one of our phone plans and share the plan. Every other carrier charges $10-20/mo for each additional non-phone device. The only drawback at the moment is no support for smartwatches like Apple Watch.

    I would recommend this to a friend
  • Pros mentioned:
    International travel, Price

    Rated 5 out of 5 stars

    Stop paying extra for international travel!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fi is the way to go. International travel has never been easier with google. The plans are even cheaper than most competitors. E sim setup is so easy. I have a group of 4 and we traveled all of europe with 5G everywhere!

    I would recommend this to a friend
    • Brand response from Google team
      Posted .

      Hey Nick! So glad to hear this! We appreciate you for choosing us and for your 5 star review! Thank you. -Keea google-fi

  • Pros mentioned:
    Coverage, Service

    Rated 5 out of 5 stars

    Service is good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is good. Nice coverage. Good plannas well.

    I would recommend this to a friend