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Customer Ratings & Reviews

Your price for this item is $79.99
The comparable value price is $129.99

Customer reviews

Rating 4.1 out of 5 stars with 283 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use and simple installation of the Geek Squad Certified Refurbished Nest Smart Programmable Wi-Fi Thermostat. Many appreciate the convenient temperature control features, allowing adjustments from anywhere and the ability to set custom temperature ranges. However, some users experienced challenges with Wi-Fi connectivity and compatibility issues with certain HVAC systems. The price point was frequently praised as a significant advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 283 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly………………………………………………………………………………………….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing Batteries

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s geek squad certified but it did not come with any AAA batteries which would have been there had it been unopened. Luckily I had some AAA batteries already at home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of this product. When I’m heading home get the a/c started while I’m my car is what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't tell it was refurbished. Got it half off regular price. Easy to install through the Google app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google nested the truth.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to talk to my thermostat, it works great, easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Must for home Automation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. You can launch the app from anywhere and control the temperature to your home. This is an amazing device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the google nest it’s amazing how I control my ac for anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues and worked great. Easy installation and delivered quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intuitive set up and easy to use, looks great too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurb Google nest thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurb devices but they looked well and are working well so far. Saved me a lot of bucks to buy new devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Inconsistently works

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat works great until a large number of people are in the same room. Continuously says "holding" and gives not connected to wifi error after a starting countdown. Support is worthless.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good easy installation and easy use and work with old furnace

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ann

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to install and navigate. Very vonvinient

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best thermostat best price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really easy to install, the app gives you an easy wizard

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just as new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have done a very good job refurbishing this product. Work great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great thermostat!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything its supposed to. Very useful for someone not always at home. Great at half price!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    AmazIng thermostat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. easy to control it remotely. Great buy!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Boiler Friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was refurbished. Fine- ive purchased refurbished products in the past. There was only a 10 day return window. There were no instructions included in the box. It’s fine if a product is used but you need to disclose to the consumer that there are no instructions in the packaging. (Its usually a sign)If Best Buy is going to stamp their refurbished quality star on it, make sure it has all the parts/instructions . We were able to find the instructions online which added time to the project. This product does NOT work with a boiler system. The additional purchase of a google C adapter did not help. The Ecobee is a friendlier product to use with a boiler system per heating/cooling professionals. I would love to work with Best Buy on finding a better solution regarding the return.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Midwestern. Thank you for posting a review about the Nest Thermostat. We're sorry to hear that your experience with the device was less than ideal. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. We suggest reaching out to BestBuy so they can address this concern for you. If you want to give it another try in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Gamble worth taking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it works and everything was there if it wasn't for the price i would be upset on how it came. You can tell it was installed and then uninstalled. Missing 1 screw as well and very dirty. I can see where some of the other review were probably hit or miss with this since Best buy doesnt check returns great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbed unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbed unit, came in original box and no issues so far!

    I would recommend this to a friend
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