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Customer reviews

Rating 3.1 out of 5 stars with 8 reviews

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50%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    Dual sim, Good camera, Large storage

    Rated 5 out of 5 stars

    BLU phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone. So much more data is held on it. Pictures are wonderful. Look at movie on it. An iPhone without the expense. Best phone yet. And the most important part is that I can have two phone numbers on this phone. One for work and one for home, without carrying two phones.

    I would recommend this to a friend
  • Cons mentioned:
    Missing accessories

    Rated 2 out of 5 stars

    phone seems ok, but did not come accessories

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely understood that this was a refurbished phone, but the specs also listed that it would come with the charger/cable, quick switch tool and SIM tool. So far the phone is working and no issues; however it did not come with ANY of the advertised accessories. I only received a 3rd party charger that will not work with the phone. Best Buy will NOT honor the order to send me any of the accessories; the only option I was given was to RETURN the phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Accidental calls, Charging issues

    Rated 1 out of 5 stars

    Do Not Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My worst purchase ever! The cell phone was Geek Squad Certified Refurbished. Took several days to charge; kept turning off for no reason; screen went dark often. The last catastrophe was that it kept calling 911 and wouldn't turn off. The State Police had to do a wellness check. I was advised to leave it outdoors until the battery ran out. I called Best Buy customer service but the order was 2 days over return date. My loss - no cell phone and less $300.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great phone !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good android phone! use this phone for testing purposes at work and it is easy and simple to navigate the phone since I am not an android user. I would recommend for first time android users or kids who are getting their first phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The phone is working great!!! I was glad to get it in a fairly timely matter considering my other phone quit working on a holiday weekend

    I would recommend this to a friend
  • Pros mentioned:
    No lag

    Rated 5 out of 5 stars

    Best phone I've ever had!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should of tried this brand sooner, no lag, always fast. I love it I will definately recommend this phone to anyone who askes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Way overpriced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is Best Buy really trying to sell a refurbished phone from May 2019, that no longer gets software updates for a little less than it's release price? Shameful! It should be like $100.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback, and are sorry to hear that you are having an issue with your Pixel 3a XL. If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Cons mentioned:
    App crashing, Battery life

    Rated 1 out of 5 stars

    Regretful purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is not working well at all. Battery runs out immediately and apps keep crashing. Very much regret this purchase.

    No, I would not recommend this to a friend
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