Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $134.99
The comparable value price is $199.99

Customer reviews

Rating 3.9 out of 5 stars with 235 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 235 reviews
  • Rated 1 out of 5 stars

    Used!, not refurbished.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not look at these too closely before the return period expired otherwise I would have returned them. By refurbished, it seems that they just removed the ear tips that were on the used device, as one of the sizes were missing. I purchased a highly rated replacement ear tips since I was unable to get a good seal with the ones that were included. Even with the replacements and multiple factory resets the seal test still fails, and real world results indicate that it is not functioning properly. Upon closer inspection, all open mic ports have wax-like dirt buildup. Not sure what is on the inside. The case also appears to have been kept in someones pocket with their keys for 2 years straight.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Google buds!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. The sound is rich and it blocks out the noise.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good ear buds, Missing ear tips

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these refurbs. Missing ALL the ear tips! Had to use some from an older set I had.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, ChrisR. It's unfortunate to hear that the Pixel Buds Pro you received was missing some accessories. We suggest that you reach out to BestBuy so they can address this issue for you. If you need any technical assistance with your Pixel Buds Pro or have additional questions, please don't hesitate to contact us on our Google Help page here:  https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Great tone!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tone, even better than my Bose earbuds. The only downside is if you talk much while wearing them, they work their way out of your ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to lose but great sound

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product considering its refurbished. It usually falls frok my ear after awhile, but aside from this, the sound is impeccable.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, UdellC. We’re glad that you find the Pixel Buds Pro great. We hear your concern about their fit. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. Ears are unique so your left ear may be different from your right ear. So it’s not always possible to get a perfect seal, and audio can “leak” in from outside. With Silent Seal, Pixel Buds Pro can adapt to the shape of your ear and adjust Active Noise Cancellation (ANC) to compensate, so you can fully immerse yourself in music or clearly hear your video call. Check out our helpful tips at https://support.google.com/googlepixelbuds/answer/7573099

      If you need help with any concerns about the Pixel Buds Pro, you’ll find us always available here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Pixel Bud Pro Review

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Very intuitive controls. App is easy to use. The refurbished product I got was missing one size of earbud sizes, but luckily I didn't need that size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace the ones I lost previously and love how well they work with my pixel and all the features it provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are in really good condition and i highly recommend these ear buds. The team at best buy did a good job refurbishing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and mic quality. Only problem in no grip when ypu are pulling them out of the case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent ANC and fit

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ANC on these. Only dept it lags in comparison to Apple's air pods is the noise /call output clarity to the receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prefect. Exactly what I was looking for.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is pretty good and fits comfortably in ear. Mutli-point connection is a great function - can connect to my phone and laptop at the same time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save you money

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds do not stay in your ear, I have had to retrieve them from the ground, under tables, the grass and once a roof I no longer use them because unless you are sitting and not moving they will fall out. Forgot walking or eating or getting up....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth to try refurbished

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Noise cancelling is great. Being able to connect to multiple devices is surprisingly useful at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these earbuds are great to have the fit prefect in my ear and sounds good to use and easy to set up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible refurbished

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase ever. Earbuds and case we dirty with earwax and dust. Both earbuds where missing rubber tips. I try returning it and they said its non refundable. I didn't had a choice but to keep it. I cleaned it well and got some rubber tips. When I paired it with my phone one of the earbuds makes constant static noise. I lost money on time on this. Never buying Best Buy refurbished again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality of these, even being refurbished didn't sway me. I wear these almost daily while working and don't have any issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts, visible wear, poor customer support

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the other reviews, Best Buy does not seem do really any verification of item before sending out as "Certified Refurbished". Product was missing Medium (M) ear tips which are required for 90% of the population. You'll have to shell out another $10-16 on Amazon to get what you need to make the functional. Also, they appear to do very little quality check on the items for damage or visible wear. Mine had a few light black scuffs on the case that are not removable. I would think twice again about purchasing a "GeekSquad Certified Refurbished" product again. Seems like it's just any old return gets repackaged with what was given to them and sent to the new unsuspecting customer. Customer support didn't offer any viable solution other than refund which was disappointing as I was otherwise happy with the product.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Chris. Thanks for posting your concerns here and we're sorry to hear that the condition of the Google Pixel Buds Pro you received was disappointing. This is not the first experience we want you to have on the device and we'd like to find a better resolution for your concern. Please reach out to our team of dedicated specialists by visiting our Google Help page for immediate support: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Great ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. They sound great, easy to connect. I had no problem connecting them to my laptop also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good over all

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Noise cancelation is awesome. You can change volume from the buds itself, that is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet sounds at a great price!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome setbof buds that have deep rich sound along with noise cancelation that actually works! Took a chance with refurb but am very happy!

    I would recommend this to a friend
Sponsored