Customer Ratings & Reviews

Posted 3 years ago

Hi Michaud, thanks for sharing a review about the Nest Cam (battery), and we’re sorry to hear of your difficult experience with the setup. We can imagine how hard you tried, and we understand that you returned it for a different camera brand. If you're willing to give Nest camera another try in the future, please don’t hesitate to visit us anytime again for any concerns that you may have and you’ll find us always available here: https://support.google.com/googlenest/gethelp

Posted 3 years ago

Hello BigBear, thanks for posting your review here. We're sorry to hear that you're experiencing some connectivity issues with your Nest Cam (battery). If you change your Wi-Fi password, name or security settings, or install a new router, you’ll need to make sure the Wi-Fi information in the Google Home or Nest app is up-to-date. If you're willing to give it another go, we recommend that you reach us through our Google Help page and let us help improve your overall experience. You can click on the link here: https://support.google.com/googlenest/gethelp

Posted 4 years ago

Hi NorCalmama, thanks for sharing your feedback with us. We're sorry to hear that your experience with your Nest Cam (battery) didn't meet your expectations when it comes to storing videos. Your Nest Cam comes with 24/7 live view and 3 hours of free event video history. For a continuous video history, you would need a Nest Aware Plus subscription and that your camera be wired for continuous power, both are sold separately. If you're willing to give the Nest Cam another go, please contact us on our Google Help page and let us help you improve your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp

Posted 4 years ago

Hi egg347, thanks for taking the time to share your feedback. We’re sorry to learn that the Nest Cam (battery) didn’t meet your expectations.

The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

For the battery life, it will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp

Posted 3 years ago

Hi there, thanks for being an advocate of our Google Nest products. We're sorry to hear about the poor experience you're having with Nest Cam (Battery).

Video quality for Nest Cam (Battery) may be affected by different factors. Here are some recommended steps that may help improve the video quality:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.

If you will allow us, we'd like to delve deeper into the reason that may be causing the video quality issue and be able to provide you with a better experience. You can always contact our support team via the Google Nest help page: https://support.google.com/googlenest/gethelp

Posted 2 years ago

Hello there, Will. Thanks for leaving feedback about the Nest Cam (battery). We’re sorry to hear your experience has not been ideal. We’ll share this information with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to help you, and we encourage you to share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp

Posted 9 months ago

Hey there, PaxtonS. We’re sorry to hear the Nest Cam (Battery) wasn’t quite what you expected. You’re experience is important to us we’d like to hear more from you — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG