Customer Ratings & Reviews

Hi Jack15, thanks for taking the time to share your feedback with us. It's great that Nest Cam (Battery) works well for you. We apologize for the difficult experience you had setting it up.

Ensuring that the other Nest product you have, other than Nest Cam (Battery), is awake and connected to the same Wi-Fi network. If the issue remains, we recommend contacting our support team. We may need to have a closer look at your Nest Cam (Battery) and understand what may be causing the issue. You're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Busakap, thanks for letting us know about the issue. We´re sorry to hear that the video feed from your Nest Cam (Battery) has been choppy, and about the difficulty with adding a new device.

The issue is most likely related to a connectivity issue with your network. We recommend checking if your Nest Cam (Battery) might be getting a weak Wi-Fi signal from your router. Placing your Nest Cam (Battery) in a location where you get better signal reception might be helpful in improving it. The issue may also be related to possible congestion in your network. Removing some of your connected devices to free up some bandwidth space, and to test if the issue will persist. If you verify the presence congestion, we recommend contacting your Internet service provider and consider upgrading your bandwidth.

We'd like to know further about your difficulty in adding new devices to the Google Home app. If you need further help, we'd be happy to help troubleshoot the issue further and even walk you through the setup process for your Google Nest devices and Nest Cam (Battery). Please consider contacting our support team using this link: https://support.google.com/googlenest/gethelp

Hi Snookered, thanks for posting a review on Nest Cam (battery), and we’re sorry to hear about your poor experience with its connectivity despite having a strong signal.

Sometimes, a range issue or wireless interference can cause your Nest camera to disconnect from your Wi-Fi. Try moving your camera a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

If the connectivity issue persists, we’d like to check whether this is caused by the camera or other environmental factors. Feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi luke, thanks for sending in your review. We're sorry to learn that your experience with using the Home app of your Nest Cam (battery) has been less than ideal. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here helps us understand your preferences and needs better and improve on the products and services we provide. Rest assured that we'll relay this to the right team.

If you need any assistance with your Nest Cam, please don't hesitate to reach out to our support team. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi CROE, thanks for sharing your review on your Nest Cam (battery) and it's unfortunate to learn that your experience with using the Google Home app has been less than ideal. This is not the experience we wanted you to have. We wanted to create an integrated environment with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We'd like to know more about your issue so we can help you with troubleshooting tips that may improve your overall experience of the Nest Cam and the Home app. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp