Customer Ratings & Reviews

Hi Arturo, thanks for sharing your feedback to let us know of your concerns with the Nest Cam (battery). We’re sorry to hear that the recording feature is below your preference and needs.

You can adjust the length of time for which events are recorded. The maximum event length defines how long your camera or doorbell will record each individual event. Here’s how to adjust the maximum event length:
- Open the Home app.
- On the home screen, select your camera.
- Tap Settings > Video.
- Tap Maximum event length and choose a longer event length.

Also, Google Nest attempts to send you the right number of alerts at the right times, so the camera will trigger a short cooldown period each time a notification is sent. While the duration of the cooldown period varies by alert type (person, sound, motion, etc.) the behavior remains the same. Once an event begins, an alert is sent and the cooldown period begins. Until the cooldown period expires without any new activity of that type, no new alerts of that type are sent.

Our support team is always available to help. you can use this link to contact us: https://support.google.com/googlenest/gethelp

Hi Bitz, thanks for sharing your thoughts on Nest Cam (Battery). We´re sorry if the limitation for the 24/7 continuous recording feature didn't quite meet your expectations.

We wanted to provide better battery life for the Nest Cam (Battery), hence the reason for the limited option for the 24/7 video recording when it's not hardwired. Otherwise, the battery would drain within a very short amount of time without hardwiring Nest Cam (Battery).

The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.

To improve Nest Cam´s alerts and event recording, we recommend moving it by changing the camera’s angle, or change something in the scene so that you don’t miss important activity.

If the issue persists, we may need to take a closer look and see how we can improve your experience. You can always contact our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi Courtney, thanks for posting a review about the Nest Cam (battery), and it’s unfortunate to learn that your experience with its connectivity is not ideal.

If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. Also, your camera may be out of range (if more than 25 feet from the router) and can become disconnected due to weak signal. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control.

Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issue persists, we’d be happy to provide further troubleshooting guidance and we suggest contacting our specialists here: https://support.google.com/googlenest/gethelp